Accounts Receivable Supervisor

Apply now Job no: 518107
Classification:Fiscal Professional 2
Grade:Grade 79
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA VCAS Financial Services
Location: Anchorage
Categories: Administrative/Personnel, Business/Accounting/Finance

Position Summary:

The UAA Office of the Bursar invites applications for the role of Accounts Receivable Supervisor. We are seeking a highly motivated and enthusiastic individual to join our team. The Office of the Bursar serves the university community by managing student billing and is the central collection point for all university receipts. We strive to provide quality customer service to our students and the university community while maintaining the highest possible standards of accuracy and compliance in the administration of student accounts, university receivables, and cash management. The Accounts Receivable Supervisor serves as an expert resource to the university community in all aspects of cash handling and the posting of payments.


15Current Accounts Receivable - Coordinate current semester Accounts Receivable efforts, including communication timeline and late fee assessment. Monitor the miscellaneous departmental billing process to ensure timeliness, accuracy, and communication with UA department staff and outside entities. Test and implement software and develop written procedures regarding the recording of various payment types and other aspects of university receivables. Other projects and duties as assigned.Essential
20Customer Service - Ensure the highest level of service is provided to students and other members of the university community. Provide support to the Office of the Bursar Call Center, department email accounts, Cashiering windows, and lobby check-in system. Provide accurate information in a professional and courteous manner to students inquiring about their account status including charges, credits, adjustments, and payments as well as University policies and procedures. Serve as the first point of appeal for student account issues, ensuring issues are resolved in an appropriate manner. Provide support and guidance to other Office of the Bursar team members as needed.Essential
30Cash Management - Serve as the Anchorage campus' cash custodian and manage the campus change fund to ensure appropriate cash levels for the University. Establish and maintain internal and external controls within University cash functions to ensure proper safeguarding of University monies and adherence to established policies. Develop, provide, and maintain university cash handling and accounts receivable training & support to UAA departments and community campus business offices. Audit, research, and resolve problems pertaining to the interpretation and instruction of University and Board of Regents Policy, Generally Accepted Accounting Principles (GAAP), and UA Cash Management policies. Coordinate secured armored courier service between the UAA Office of the Bursar, campus departments, and the bank. Coordinate the charge-back process for all UAA merchants. Perform monthly balance sheet account reconciliations. Maintain student and Cashiering files per UAA Record Retention guidelines.Essential
35Supervision & Leadership - Participate in recruitment, training, and performance evaluation of Cashiering's Accounts Receivable Technicians in coordination with the Bursar. Develop effective strategies and training for customer service, communication, and assigned tasks. Continuously search for streamlined process improvements and advise with Office of the Bursar leadership on implementation. Coordinate and review the daily workload of the Cashiering Office's Accounts Receivable staff. Manage UAA's private donor scholarship process. Ensure private scholarship payments are timely and accurately posted to student accounts, following donor eligibility requests and university policies & procedures. Ensure timely and accurate deposit and posting of departmental deposits, Electronic Fund Transfers (EFTs), cash, checks, and other payments made to UAA. Ensure transactions are accurate and fall within Generally Accepted Accounting Principles (GAAP), UA Cash Management, and UA Statewide Accounting & Administrative policies. Assist staff in balancing daily drawers, verifying deposits & cashiering sessions, and resolving discrepancies. Serve as backup Cashier as needed. Oversee Wolfcard (campus ID card) issuance. Provide information and general assistance with inquiries.Essential


  • Knowledge of accounting system functions, Generally Accepted Accounting Principles (GAAP), and proper use of debits and credits
  • Advanced oral & written communication skills with the ability to communicate professionally and effectively with diverse populations
  • Ability to correctly interpret, apply, enforce, and communicate complex policies, rules, and regulations
  • Organizational skills with the ability to independently prioritize and work on multiple tasks simultaneously, often with interruptions
  • Ability to work with a high volume and a high degree of accuracy to meet deadlines
  • Ability to initiate/coordinate process improvement
  • Ability to provide excellent customer service with a great deal of tact and diplomacy in confidential matters
  • Ability to build successful relationships across departments to accomplish goals
  • Ability to successfully work independently and as a member of a team


  • Experience in employee supervision, including hiring, training, and performance evaluation
  • Experience leading employees, including providing day-to-day guidance, training & direction, and regularly assigning & reviewing work product
  • Three years of professional cash handling and/or management experience with a focus on accuracy and internal controls
  • Experience balancing/reconciling accounts
  • Computer experience to include Excel, Word, and Email required; database experience preferred
  • Experience researching and independently resolving problems


  • Bachelors degree in Accounting or related field and two years of relevant experience, or an equivalent combination of relevant training and experience

*This is a regular, full-time, Grade 79, minimum $2,086.40 biweekly salary DOE, 12-month position complete with a competitive salary and UA employee benefits package. Hours are 8:30am-5:30pm Monday-Friday.

**An initial review of applications will begin on October 20th, 2021. To ensure consideration, please apply by October 19th at 11:55 pm Alaska Standard Time. This position will remain open until filled.

***This is an in-person position located on the Anchorage campus. Remote work is not available for this position.


Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close:

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