Student Services Supervisor

Apply now Job no: 516798
Classification:Student Services Professional 3
Grade:Grade 79
Work type:Staff Full-time
Administrative Unit:University of Alaska Southeast
School/Business unit:Student Services
Location: Sitka
Categories: Academic Advising/Support, Administrative/Personnel, Student Affairs/Services

Position Summary:

The Sitka Campus of the University of Alaska Southeast is seeking qualified, energetic applicants for a Student Services Supervisor position located in Sitka, Alaska. The Supervisor plays a critical role in ensuring our students (both local and distance) receive the highest quality student services available. This is a full-time benefited position. First review begins May 21, 2021- position will remain open until filled.


40DEPARTMENT MANAGEMENT: -- Monitor mission effectiveness of Student Services with respect to the UAS and campus Strategic Plans. -- Create and implement long range and strategic plans for the department in coordination with campus administration. -- Enforce UA BOR academic and student behavior policies on the Sitka Campus. -- Serve on committees in various roles as assigned by Campus Director. -- Work with community and regional leaders to develop and maintain relevant partnerships/programs. -- Represent the Sitka Campus at community events as required. -- Coordinate interaction between Student Services department and other local, regional and statewide peers. -- Participate in regional and statewide planning as required. -- Ensure compliance with applicable rules, regulations, processes, policies, procedures and accreditation standards. -- Direct, manage, and supervise staff and functions of the Student Services department, such as (but not limited to): developing position descriptions, hiring and evaluating staff, approving time sheets and leave requests. -- Ensure cross function training and staff scheduling for consistent department coverage.Essential
60DEPARTMENT FUNCTION OVERSIGHT: 1) Coordinate efforts within the department to provide the following: -- Ensure comprehensive advising services are provided, such as (but not limited to): enrollment, academic, transfer, financial aid, career/vocational and referrals. -- Evaluate, develop, and modify advising policies and procedures as needed. -- Develop, coordinate and implement campus recruiting strategies and activities. --Monitor enrollment trends and provide in depth analysis and interpretation of data that is gathered/received, including producing relevant reports. --Participate in developing and implementing student retention strategies. --Coordinate and manage programs, such as (but not limited to): Dual Enrollment and Sitka Start -- Organize and manage student orientation. -- Oversee Student Government and student leadership activities. -- Participate in campus marketing, publication planning and development. -- Coordinate regionally in the areas of student retention, responding to crisis situations involving students, and regional reporting compliance. 2) As required, provide the following types of counseling to students in the following areas: enrollment, academic, transfer, financial aid, career/vocational, and referrals. 3)Serve as the Title IX resource for all students and employees at the Sitka Campus.Essential

Located in the ancestral homeland of the Tlingit, Haida and Tsimshian peoples, the University of Alaska Southeast (UAS) is fully committed to advancing the education and research aspirations of Indigenous peoples and is committed to ongoing work toward decolonization. These efforts are reflected in our UAS programs and formal community partnerships across our three campuses and throughout all of Southeast Alaska.


-- Progressively responsible management and organization skills.
-- Effective communication, professionalism, collaboration, and team building skills
-- Expertise in two or more of the following areas for providing a comprehensive program of student services for local and distance students: academic advising, recruiting, admissions, records and registration, financial aid, student retention, or testing and learning resources.
-- Beyond entry level computer skills/knowledge in use of word processing, database, spreadsheets, communication, and presentation software.


-- Three years progressively responsible relevant experience. Demonstrated teamwork and customer service skills.
-- Two years of supervising experience.

-- Work experience in a higher education institution.
-- Experience working with diverse, non-traditional student populations.


Bachelor’s degree in related field and three years relevant experience, or an equivalent combination of training and experience. 
Preferred, Master’s degree in related field.

Additional Information:

  1. First review of applications begins May 21, 2021; position will remain open until filled. To ensure consideration, please apply by 11:55PM Alaska time on May 20, 2021.
  2. Successful applicant must pass a background check.
  3. Include a resume and cover letter with your application.
  4. Provide the names and contact information for three professional references. You must include one-two (preferably two) recent supervisors as a reference in your online application.
  5. Copies of unofficial transcripts (if applicable).
  6. For information regarding this job posting, contact Paul Kraft, University of Alaska Southeast Sitka Campus, at 907-747-7704, or email

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close:

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