IS Ops Technician 3

Apply now Job no: 516746
Classification:Information Systems Technician - Operations 3
Grade:Grade 78 (38% GeoDiff)
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Kuskokwim Campus
Location: Bethel
Categories: Information Systems/Technology

Position Summary:

The Kuskokwim Campus is looking for a dynamic team member to support IT needs at the campus!

Duties:

10PROVIDE MEDIA SUPPORT: Duplicate and label instructional audio-visual materials in a variety of formats - for courses and other department usage. Works with other agencies to borrow or lend media/video gear as needed for special projects. Provides videotaping, audio, or media production screen capture software including working with outsourced sources as necessary. Includes set up, maintenance and operation of PA or other sound systems for courses or events at various locations on campus including the cultural center.Essential
10SERVES AS AN ADVISORY AND COLLABORATIVE COMPONENT FOR CAMPUS AND UNIVERSITY COMMITTEES INVOLVING TECHNOLOGY AS NEEDED. MAINTAINS RELATIONSHIP WITH OIT COUNTERPARTS AND WITH THOSE ON OTHER UA CAMPUSES AS NEEDED. Advises and participates in various campus groups that require technical knowledge. This would include such areas as campus website, social media, advertising. Represents campus on UAF groups such as Distributed techs, videoconferencing, Blackboard Groups. Communicates information back to supervisor and campus.Essential
20ASSIST AND PROVIDE BACKUP FOR CAMPUS SYSTEM ADMINISTRATOR WITH NETWORK AND WORKSTATIONS: Assists with maintaining campus technology infrastructure. Ensure OS and applications are current, functioning properly and legally compliant, that system security is maintained, University policies are adhered to and devices are cleaned as needed. Worn equipment is replaced or repaired. Works collaboratively on larger projects. Fills in for system administrator during absence with video surveillance, phone system, Lenel electronic door lock software, servers, network infrastructure,Essential
25CONDUCT EQUIPMENT PURCHASE, MAINTENANCE, and LOAN: PURCHASE: Provide consultation & recommendation of equipment to be purchased in relation to campus-wide technology needs. Responsible for researching, analyzing, and procuring most electronic equipment purchased at the campus. Includes conducting the quote process, maintaining vendor files, tracking, and follow-up of orders, managing University contracts where appropriate. MAINTENANCE: Manage and perform an equipment maintenance schedule that includes ordering and replacement of batteries, toner, tapes, light bulbs, or other accessories. Includes managing and monitoring the supply and equipment budget in collaboration with the supervisor. Keep equipment shelves organized and unused equipment locked or secured. Organize and provide security for equipment placed in classrooms. Provide for disposal/recycling/sale of unneeded and outdated equipment. LOAN: Work in conjunction with existing campus and university policies to develop forms and check-out policies. Advertise equipment check-out service to faculty in conjunction with w/courses each semester. Includes consultation with w/clients & assists with proper selection of equipment upon need. Write operational instructions & provide cases or padded folders to safeguard loaned equipment. Research & provide information on customs regarding overseas travel in the situation where equipment is lost, damaged or not returned: provide follow-up to the customer and refer situations as necessary to supervisor.Essential
35PROVIDE TECHNOLOGY SUPPORT CAMPUS-WIDE: Receive daily support requests from on and off-campus. Analyze, diagnose, and resolve technical issues and questions associated with software/hardware concerning workstations, mobile apps, printers, copiers, servers, smart classrooms, PA systems, AV Equipment, and other campuses electronic equipment. Determines urgency of requests and sets the order of priority in addressing them. Help/refer approximately 45+ people on a daily basis both in person, online, and on phone. Set up equipment & provide support for classroom/campus-wide special events. Teach/assist users with equipment and software utilizing in-person sessions or workshops. Develop, write, edit and post written instructions to facilitate the use of electronic equipment. Provides specific technical support for faculty conducting online courses including but not limited to platforms such as Blackboard, Blackboard Collaborate, and ZOOM. Primarily responsible for campus videoconference support including technical set up, smart classrooms, and reservations.Essential

 

Kuskokwim Campus (KuC) is a branch of the University of Alaska Fairbanks (UAF) located in Bethel, Alaska. Completely off the road system and four hundred miles west of Anchorage, Bethel is a hub community for forty-seven Yup’ik villages in the Yukon-Kuskokwim Delta, a geographic region roughly the size of the state of Louisiana. Village life is driven by traditional subsistence fishing, hunting, and gathering combined with a modern cash economy. Come and join our team!  

The UAF Kuskokwim Campus is seeking an IT Ops Technician. This position will provide technology support campus-wide. Analyze, diagnose, and resolve technical issues and questions associated with software/hardware concerning workstations, mobile apps, printers, copiers, servers, smart classrooms, PA systems, AV Equipment, and other campus electronic equipment.

This is a full-time, Grade 78, Starting Pay is $32.90/hr DOE which includes a geographic differential of 38%, a 10.5-month position complete with a salary, and competitive  UA employee benefits package.

KNOWLEDGE/SKILLS/ABILITIES:

Willingness and ability to learn to use and maintain, networks, digital photography/editing, multimedia, website production, and any other software applications utilized by campus. Familiarity with or an ability to learn various electronic equipment, troubleshooting skills. Familiarity with audio/P.A. systems, printers, copiers, FAX, scanners.

Ability to use spatial, creative, and critical thinking skills to provide instructions or equipment troubleshooting in-person, over the telephone, or in writing. Flexible and adaptable in dealing with a wide range of support areas.

Experience with researching equipment purchase, contracts, maintenance agreements from vendors. 

Knowledge of learning management systems, content delivery systems and online delivery systems (like ZOOM or Blackboard).

Experience in providing training on technology both in an individual and group setting.

In addition, strong communication and human relations skills are necessary. Ability to deal with users that have a wide level of technology experience and confidence in a congenial and supportive fashion. Must be comfortable in a multicultural environment that includes a strong presence of the indigenous population of the region. Must be able to work as part of a team.

TYPICAL EXPERIENCE:

Should have AT LEAST one year of experience working with Windows and OSX computers, providing tech support, familiarity with networking environments, online environment. Familiarity with the office environment. Experience with these in an educational environment is a plus.

REQUIRED EDUCATION OR TRAINING:

High School diploma or GED required for initial placement.

Should have AT LEAST one year of experience working with Windows and OSX computers, providing tech support, familiarity with networking environments, online environment.

Industry-standard courses/experience, A.A.S. or Bachelor degree in information technology, computer science, media, or engineering preferred.

INSTRUCTIONS TO APPLY:

For full consideration, the following must be included with your online application:

  • Cover letter detailing your interest and qualifications

  • Resume

  • The names and contact information for three professional references, please list prior supervisors

A review of applications will begin on May 21, 2021. To ensure consideration, please submit an application by 11:55 PM Alaska Time on May 20, 2021. This position is open until filled.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the 

probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free. 

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close:

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