Student Accounts Specialist

Apply now Job no: 516619
Classification:Fiscal Technician 2
Grade:Grade 76
Work type:Staff Full-time
Administrative Unit:University of Alaska Southeast
School/Business unit:Campus Administration
Location: Sitka
Categories: Business/Accounting/Finance, Office/Clerical, Student Affairs/Services

Position Summary:

The University of Alaska Southeast (UAS) seeks a student Accounts Specialist to manage billing and payments and serve as the central collection point for all of UAS - Sitka Campus receipts. Coordinating and collaborating with campus and regional staff / faculty while providing quality service to our students and the university community is expected. The ability to communicate detailed information with confidence and accuracy in a professional and courteous manner is essential. This is a full-time benefited position.


10Communication: Serve as primary student accounts contact for the Sitka Campus. Coordinate with student accounts staff on other campuses on a daily basis. Counsel, advise, investigate, problem-solve, and resolve issues from current and former students, agencies, and other members of the university community. Provide accurate information in a professional manner to students inquiring about their account status including charges, credits, adjustments, and payments as well as University policies and procedures. Assist students with setting up payment plans. Refer to specialist areas as appropriate.Essential
10Physical Mailroom: Receive and sort incoming mail. Ensure outgoing mail has postage. Organize and maintain upkeep of room and supplies of postal materials.Essential
10Student Services Support: Serve as student accounts expert on various campus committees related to scholarships, tuition waivers, dual enrollment processes and student support initiatives.Essential
15Online and Physical Bookstores: Assist faculty each semester with required textbook postings to online bookstore. Reconcile website entries with faculty requests. Apply textbook charges with financial aid vouchers to student and/or third party accounts. Maintain physical bookstore inventory, restock and update selling price for supplies. Perform year end bookstore inventory.Essential
25Accounts Receivable: Perform accounts receivable functions for student and agency accounts. Reconcile student accounts by consulting with appropriate departments, including Financial Aid. Reconcile agency files to student files and agency authorizations. Review and mail monthly invoices and related correspondence. Regularly monitor aging reports and notify students and agencies of delinquent accounts via email and/or telephone. Prepare documentation for credit bureau referrals or PFD garnishments obtaining necessary approvals and authorizations. Maintain student accounts fiscal records according to established UA retention criteria. Gather documentation in response to internal and external audit requests.Essential
25Cashiering: Responsible for all incoming payments and receipts for the Sitka Campus. Receive and process student tuition, fees, and all miscellaneous payments. Balance cash, checks, credit card payments, third party charges / payments, and deferrals to daily cashiering session. Process refunds on credit cards, cash, financial aid, and bookstore returns obtaining necessary approvals and authorizations. Responsible for cash box security, auxiliary operations, and other recorded fees / revenues.Essential
5Travel Backup: Act as backup travel delegate for staff and faculty as needed.Essential

Located in the ancestral homeland of the Tlingit, Haida and Tsimshian peoples, the University of Alaska Southeast (UAS) is fully committed to advancing the education and research aspirations of Indigenous peoples and is committed to ongoing work toward decolonization. These efforts are reflected in our UAS programs and formal community partnerships across our three campuses and throughout all of Southeast Alaska.


General Accounting Knowledge, including Generally Accepted Accounting Principles (GAAP).
Knowledge of bank transactions and cash control methods preferred.
Computer experience to include Excel, Word, and database.
Excellent oral and written communication skills.
Analytical and problem solving skills including verifying, monitoring and reconciling funds and accounts.
Organizational skills with the ability to work with a high volume and a high degree of accuracy during peak times.
Proven ability to provide excellent customer service with a great deal of tact and diplomacy.
Ability to work independently and as a member of a team.


One year entry-level accounting experience.
Cash handling experience including proper internal control methods preferred.
Experience in the proper handling of confidential information.
One year of professional experience working in a high volume customer service position.
Experience using Banner preferred.

Successful experience working with traditional and nontraditional students including minority and other under-represented populations, especially the indigenous peoples of Southeast Alaska.


College coursework in Accounting or an equivalent combination of training and experience related to the position duties and responsibilities. High school graduation or equivalent required.

Associate degree in related field preferred.

To apply for this position, please provide a cover letter, resume, and contact information for three professional references with your application. Please submit your application no later than 04/13/21 at 11:55 PM Alaska Time. Review of applications will begin on 04/14/21 no other notice will be given. This posting will be open until filled

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact Gwenna Richardson at .

Advertised: Alaskan Daylight Time
Applications close:

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