Program Specialist

Apply now Job no: 516520
Classification:Administrative Specialist 2
Grade:Grade 78
Work type:Staff Full-time
Administrative Unit:University of Alaska Statewide
School/Business unit:Associate VP Finance
Location: Anchorage, Chugiak, Eagle River, Girdwood, Palmer, Talkeetna, Wasilla, Fairbanks
Categories: Business/Accounting/Finance, Communications/Public Relations/Marketing, Development/Alumni Affairs

Position Summary:

Looking for an outgoing, detail-oriented, creative, communicator to join our team. As a member of our team, this position will assist us in building Alaska’s future through the promotion of the UA Scholars Program and the 529 plans offered by the Education Trust of Alaska. This position will travel, interact with local nonprofits and businesses, engage with Alaska’s brightest students, and provide excellent customer service as well as general office support. The position offers the right candidate the opportunity to gain experience with enrollment, recruitment, marketing, data management, and customer service.

Duties:

25Develop a working knowledge of federal and state requirements that could impact stakeholders. Consider these requirements during outreach initiatives, customer interactions, and general communications with external and internal stakeholders. Interpret, communicate, and promote program benefits to participants. Educate students and parents on the optimal use of scholarships, 529 education savings accounts, and available benefits. Assist new and continuing 529 plan account holders and beneficiaries with inquiries, account maintenance, contributions, withdrawals, and other issues. Evaluate and respond to inquiries as appropriate. Serve as a resource for business process improvement, project management, technical training, participant requests, operational issues, and marketing and promotion. Troubleshoot operational challenges. Research and respond to complex client account situations, disputes, or errors. Consult and advise management on client account problem resolution and legal issues. Utilize relational databases, forms, and tables to assist program participants, and create reports to track and communicate program metrics, event outcomes, and assist with budget projections. Utilize tools such as Excel and Access or other CRM tools to monitor and manage daily, weekly, monthly, and annual data files.Essential
30Generate ideas for marketing pieces and collaborate on the creation of materials including TV and print material, websites, social media, displays, giveaways, events, and sponsorships for the department’s programs. Assist with the maintenance of program websites, create social media content, write press releases, newsletter copy, and other content as needed, and support other communication channels. Assist in reviewing legal disclosures, forms, and program documents. Review internal and external communications, marketing materials, and advertisements to ensure compliance with applicable laws, regulations, policies, and procedures. Oversee and manage the production and placement of advertisements in print, marketing collateral, and other media as deemed necessary by the department.Essential
45Serve as coordinator for business development, sponsorships, and outreach. Coordinate business partnerships, identify and pursue sponsorship, marketing, and outreach opportunities. Evaluate and recommend partnerships that enrich and elevate cultural and geographic diversity in the programs. Assist with special projects in alignment with marketing campaigns. Represent the department in-person and virtually at local outreach and marketing events such as chambers of commerce, state fairs, scholarship receptions, business meetings, and other events as needed. Plan, develop, conduct, evaluate, manage and deliver seminars, training, meetings, and outreach events. Coordinate office staff resources for event coverage when needed. Identify and engage in outreach opportunities to help grow plan participation in various ethnic groups and in rural regions. Participate in-person or virtually in conferences and due diligence meetings with program partners, vendors, and contractors to review and address investment, marketing, and operations performance and activities.Essential

Looking for an outgoing, detail-oriented, creative, communicator to join our team, one of UA's most unique and high caliber departments. The Education Trust of Alaska, Alaska 529, and the UA Scholars Program report to the Chief Treasury Officer in the University of Alaska’s system office. The incumbent will work closely with leadership to promote and enhance the program's mission.

The department administers the single largest program in the system--the Education Trust of Alaska with its over $10 billion 529 education savings program and the University's largest enrollment management program--the UA Scholars Program which distributes over $4.1 million in scholarships each year. The department ensures that the University is meeting its fiduciary obligations, avoids additional liability, and mitigates issues as they arise. This requires high-caliber staff who can work effectively with many groups (internal and external) in processes and policies that support the purpose of the programs.

The Education Trust of Alaska has contracted with an external Program Manager (T. Rowe Price is a leading national, mutual fund investment firm) to provide recordkeeping, customer service, marketing, and investment management for the Section 529 college savings program. Section 529 programs are savings vehicles that allow families to save for future college expenses in a tax-advantaged way. The department's role is to set policy, procedures, and long-term strategies for the program and then manage the Program Manager relationship to ensure compliance with approved policies and procedures. Additionally, since the program enjoys certain federal tax advantages the program is highly regulated by such entities as the SEC, MSRB, and IRS. The program must remain in compliance at all times with regulations and the department must stay in tune with the regulatory environment and adapt the program as necessary to remain a qualified program.

 

Knowledge, Skills, and Abilities:

  • Recent knowledge and experience in enrollment, business relationship management, graphic design, marketing, public relations, or in an investment environment substantially equivalent to that maintained by the department.
  • Ability to comprehend written materials, and interpret and apply policies, rules, and regulations.
  • Ability to establish and maintain effective working relationships with individuals and groups and to work successfully as a member of a team.
  • Ability to communicate effectively, both orally and in writing, and to organize and present facts and opinions.
  • Ability to exercise good judgment in analyzing situations and making decisions.
  • Ability to communicate effectively with varying levels of authority within the organization and with external stakeholders.
  • Excellent customer service, writing, and computer skills.
  • Knowledge of relational databases, MS Office products.

Typical Experience:

Three years progressively responsible experience related to communications, investments, business development, graphic design, marketing, or an equivalent combination of training and experience. Preference will be given to individuals with marketing, promotion, and business relationship management experience.

Required Education or Training:

Three years college coursework and three years progressively responsible experience related to investments, business development, marketing, or an equivalent combination of training and experience. Preference will be given to individuals with marketing, promotion, and business relationship management experience.

To Apply:

Please submit a cover letter, resume and three (3) professional references. To ensure consideration for this position, please apply by 11:59 p.m. on Tuesday, April 13th 2021. The first application review will occur on April 14th 2021.

Type of Employment: 

This is a full-time, Grade 78, minimum $23.84/hr, DOE, 12-month position complete with a competitive salary and UA employee benefits package.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close:

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