Student Services Director

Apply now Job no: 516405
Classification:Student Services Manager 3
Grade:Grade 83
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA Kenai Peninsula College
Location: Soldotna
Categories: Executive/Director/Management, Student Affairs/Services

Position Summary:

Kenai Peninsula College is recruiting for a dynamic, highly qualified individual for its Student Services Director position. This position will oversee programs and employees in the Student Services Department including Admissions, Registration, Records and Degree Certification, Veterans Affairs program, Financial Aid, Student Health Clinic and Campus Safety. This position also adjudicates student requests, prepares and analyzes statistical and demographic data for recruitment, retention and student success, and serves on the Executive Leadership Team to facilitate budgetary planning and the strategic planning process. The successful candidate will also serve on a variety of statewide, UAA, and KPC committees, and represent KPC in the local community.

Duties:

10RECRUITMENT AND RETENTION: Direct and evaluate overall procedures for recruitment and retention for Kenai Peninsula College. Organize and chair the KPC Recruitment Team. Serve on the KPC Retention Team. In coordination with the KPC assistant director for academic affairs, assess students' needs for delivery of retention support services; assess university retention and graduation completion rates to address programmatic needs; analyze retention trends for implementation of student retention strategies.. Coordinate with academic departments, faculty, and staff to provide a team approach to the establishment and implementation of measures designed to facilitate recruitment, retention, and student success.Essential
15DATA COLLECTION AND ANALYSIS: In coordination with the KPC assistant director for academic affairs, prepare and analyze statistical and demographic data, technological trends, and elements such as student success and demand for specific academic programs. Provide measures for evaluation of academic programs for the purposes of retention, student success, budgetary requests, reductions and reallocations. Direct the development of procedures, processes, materials, and training to ensure that all KPC staff and faculty are familiar with and can easily assess enrollment and retention data. Work with the KPC assistant director for academic affairs to incorporate results/data from assessment evaluation tools into actionable results for the college as a whole.Essential
20PLANNING AND ADVISING: Report to KPC director. Serve on a variety of Statewide and UAA committees to represent KPC’s concerns/issues to the larger university system. Serve on both KPC Leadership and Executive Leadership team to develop and implement organizational goals and the KPC strategic plan, review budgeting and participate in operating budget allocation process, and to provide input for overall decision making. Serve as the chair of the KRC Scholarship Committee and oversee KRC’s tuition waiver program. Assist in the development and execution of KRC’s New Student Orientation program. Serve on a variety of other KPC committees. Represent the college in the local community.Essential
25STUDENT RELATIONS: Serve as overseer for student-raised concerns on campus. Make determinations on all KPC Request for Exceptions and Refunds. Serve as liaison to Academic Affairs for course-related student concerns and assist in troubleshooting issues that arise. Serve as the primary Code of Conduct administrator for KPC. Disseminate information regarding the Code of Conduct and disciplinary processes. Track all cases of alleged Code of Conduct cases, including Academic Dishonesty cases in Maxient, and ensure appropriate documentation, action and follow-through on each case. Coordinate with UAA’s Dean of Students office to ensure that cases are handled legally and follow university policy and procedures. Act as the lead case investigator on all KPC incidents. Create and distribute allegations letters as necessary, conduct disciplinary hearings, and issue sanctions when appropriate. Attend training on conduct matters as necessary. Serve as the KPC Behavioral Intervention Team (BIT) Chair. Lead monthly meetings with the team, and schedule emergency meetings as needed. Assist with coordinating care for various types of Notice of Concerns. Confirm that BIT cases are recorded in Maxient and use the NaBITA Threat Assessment Tool to rate each case properly. Coordinate with others to ensure that each case is completed and documented properly. Act as the liaison with UAA’s Care team. Attend trainings as necessary.Essential
25SUPERVISION AND MANAGEMENT: Provide leadership, supervision and motivation to KPC Student Services programs and staff. Direct resource allocations and develop unit’s budget. Establish performance goals and provide goal-based evaluations. Provide professional and personal growth and development opportunities. Oversee and evaluate all aspects of the following programs: • KPC Financial Aid programs • KPC Admissions, Registration, Scheduling, Records, and Degree Certification • KPC Recruiter • KPC Veterans Student Services program • KRC Student Health Clinic • KRC Evening Coordinator • KPC Safety program, serve as KPC Clery Compliance representative. • KRC New Student Success Coordinator • KRC Administrative AssistantEssential
5TITLE IX LIASION: Serve as the Title IX coordinator at KPC. Act as the liaison between KPC and both UAA and UA’s Title IX offices. Keep the campus community updated and answer questions on Title IX issues, policies and procedures. Assist with coordinating on-campus student Title IX training. Attend meetings and trainings as necessary.Essential

This recruitment is open internally to current UA employees or

those otherwise eligible to apply to internal postings.

Kenai Peninsula College is recruiting for a dynamic, highly qualified individual for its Student Services Director position. This position will oversee programs and employees in the Student Services Department including Admissions, Registration, Records and Degree Certification, Veterans Affairs program, Financial Aid, Student Health Clinic and Campus Safety. This position also adjudicates student requests, prepares and analyzes statistical and demographic data for recruitment, retention and student success, and serves on the Executive Leadership Team to facilitate budgetary planning and the strategic planning process. The successful candidate will also serve on a variety of statewide, UAA and KPC committees, and represent KPC in the local community. 
This position is a full-time, 12-month position. Grade 83, minimum $81,515.20 yearly, DOE, complete with a competitive salary and UA employee benefits package. UA employees receive excellent benefits including participation in State of Alaska PERS retirement, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.  This position will start April/May 2021.

KNOWLEDGE/SKILLS/ABILITIES:


Broad knowledge of higher education leadership, administrative and academic practices. An innovative spirit with a commitment to promoting access, diversity and academic excellence. Knowledge of accepted strategic and long-range planning practices. Ability to develop and manage budgets.
Working knowledge of enrollment management principles. including development and implementation of solutions to recruitment/retention related challenges.
Strong written and verbal communication skills.
Demonstrated ability to effectively and positively supervise personnel, conduct performance reviews and implement plans of improvement.
Strong interpersonal skills to work effectively as a member of a team, build consensus among others, and lead organizational change initiatives.
The skills to use technology to deliver services and achieve goals, along with demonstrated ability to utilize large, integrated information management systems.
Proficiency in data analysis with a proven record of successfully using data-informed decision-making methods.

REQUIRED EDUCATION OR TRAINING:

Master’s degree or higher in a relevant field. A conferred masters or Phd within six months of employment start date will be accepted.

EXPERIENCE:

Five years progressively responsible experience in Higher Education Student Services/Student Success programs or experience in training and development of individuals. Management/supervisory and leadership experience in a large organization. Experience with data analytics; and the ability to evaluate and utilize data in planning, reporting and decision making.
Experience working with diverse populations of students, staff, faculty and community members to create inclusive environments as well as demonstrated ability to promote effective communication among diverse populations
Preferred: Five years management/supervisory and leadership experience in a large organization.

About Us
Kenai Peninsula College (KPC) is a community campus system within the University of Alaska Anchorage. Students have the choice to study at one of KPC’s three locations:
Kenai River Campus, Soldotna
Kachemak Bay Campus, Homer

This position is located on the Kenai River Campus, which is situated on 309 acres along the banks of the beautiful Kenai River. The area is known for its wildlife splendor, mountain viewscapes, world-class fishing and hunting, hiking, canoe trails and winter outdoor adventure. And yet, Anchorage, Alaska's largest city, is just a 2.5-hour drive or 20-minute flight away.

SPECIAL INSTRUCTIONS TO APPLICANTS:

This recruitment is open internally to current UA employees or

those otherwise eligible to apply to internal postings.


Complete the UA online application and attach the following documents:
1. Cover letter
2. Resume
3. Three professional references, including the names, titles, phone numbers, and e-mail addresses

REVIEW DATE:

Submit your completed application and all supplemental materials by 11:55 PM on Febrary 26, 2021 to be considered in the first review of applicants. This position is open until filled.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
University of Alaska is a Drug-Free Workplace.
University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Standard Time
Applications close:

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