Student Information Specialist

Apply now Job no: 515986
Classification:Student Services Technician 2
Grade:Grade 76
Work type:Staff Full-time
Administrative Unit:University of Alaska Southeast
School/Business unit:Student Services
Location: Juneau
Categories: Administrative/Personnel, Business/Accounting/Finance, Office/Clerical, Student Affairs/Services

Position Summary:

The UAS admissions, registration, and financial aid office is seeking a Student Information Specialist. This position is the first point of contact for the Office of the Registrar and Admissions' office (One Stop Shop) and must have a general knowledge of all aspects of the university as this area is considered the general information desk for the entire university.

Duties:

10%DOCUMENT IMAGING/RECORD RETENTION: Participate in statewide imaging work team; represent UAS needs and concerns. Train new users on imaging system and provide technical assistance. Process documents for digital imaging and confirm they are in compliance. Scan appropriate documents, index, view, and edit files, upload into workflow for distribution to appropriate functional areas, and maintain document archives. Maintain original paper documents for required retention period and prepare for destruction or disposal.Essential
15%ADMISSIONS & FINANCIAL AID (15%): Provide first level support; Support applicant processing; Provide backup support to the office staff as needed;Essential
15%REGISTRATION: Process registration forms, add/drop forms and FERPA release forms; Prepare any correspondence in reference to transcript holds and registration issues Apply problem-solving and research skills to resolve registration issues. Process paper transcript requests.Essential
60%ONE-STOP FRONT COUNTER: Opens and closes front counter and office. Serve as the general information desk for the entire university. Disseminate information, assist students, faculty, and staff with a wide array of academic registration and enrollment services. Update institutional databases with student educational and information records, maintaining strict confidentiality of records information by adhering to FERPA regulations. Monitors general office email account. Process all incoming mail. Maintains Admissions and Registrar's Office web sites. Back up the other records, admissions and financial aid staff positions. Accept and check all Registrar’s Office documents for accuracy and complete information.Essential

The UAS Registrar's Office is seeking a Student Information Specialist. This position is the first point of contact for Registrar's and Admission's offices (One Stop Shop). Applicants must have a general working knowledge of the university. As a public, regional, comprehensive university, UAS is committed to building a culturally diverse and inclusive organization and strongly encourages women, minorities, individuals with disabilities, and veterans to apply.

Located in the ancestral homeland of the Tlingit, Haida, and Tsimshian peoples, the University of Alaska Southeast (UAS) is fully committed to advancing the education and research aspirations of Indigenous peoples and is committed to ongoing work toward decolonization. These efforts are reflected in our UAS programs and formal community partnerships across our three campuses and throughout all of Southeast Alaska.

As a public, regional, comprehensive university, UAS is committed to building a culturally diverse and inclusive organization and strongly encourages women, minorities, individuals with disabilities, and veterans to apply.  All interested persons should apply online. 

Education & Experience

  • High school graduate or GED and one-year college coursework in a related field is required, or an equivalent combination of training and experience is required.
  • Previous experience working successfully with people of diverse cultural and ethnic backgrounds is preferred.

Knowledge/Skills/Abilities

  • Acute attention to detail and organizational skills to demonstrate your ability to retain detailed information across multiple semesters (throughout the year).
  • Exceptional customer service and ability to work independently and multi-task.
  • Demonstrated knowledge of student information system and degree audit systems.
  • Previous degree and/or higher education auditing experience and database management skills.
  • Demonstrated ability to coordinate and organize events.
  • Strong knowledge of FERPA or an equivalent federal regulation.
  • Ability to read/write SQL queries.
  • Ability to maintain the confidentiality of information.
  • Must have strong written and verbal communication.
  • Strong computer skills including Microsoft Office, Adobe Acrobat, and Google suite.
  • Work with a diverse population with conflict resolution skills.
  • Effective conflict resolution and problem-solving skills.
  • It is essential that this person displays a professional and courteous manner with the ability to interact well with students, staff and faculty.
  • Must be punctual and have regular attendance.

Typical Experience

Academic office work experience with familiarity with office machines; multi-line phone system, computers, fax machine, copier, 10-key calculator, and printers. Must have experience working with computers, word processing, and computer operating systems.

This is a full-time, Grade 76, 11-month, non-exempt staff position complete with a competitive salary and employee benefits package.  

A complete application will include a resume, cover letter, and contact information for three professional references.

The initial application review date will be January 6, 2021. To ensure consideration, please apply by January 5, 2021, by 11:55 pm Alaska Standard Time.  The position will remain open until filled.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

The University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free. 

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact the University of Alaska HR at 907-450-8200.

Advertised: Alaskan Standard Time
Applications close:

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