Medical Receptionist

Apply now Job no: 515779
Classification:Administrative Generalist 3
Grade:Grade 76
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Student Services
Location: Fairbanks
Categories: Administrative/Personnel, Business/Accounting/Finance, Office/Clerical, Other

Position Summary:

The UAF Student Health and Counseling Center (SHCC) is seeking a Medical Receptionist who works full-time, 9 months of the year, mid-May to mid-August. SHCC provides medical, counseling, and health education services to the UAF student body. This person provides administrative support services for SHCC and assists the Office Manager in other administrative functions as needed. Typical tasks include: scheduling appointments, maintaining and tracking immunization records, entering financial transactions and making deposits, maintaining office inventory, answering telephones, taking messages and maintaining chart records in accordance with HIPAA/FERPA. Dependability, accuracy and attention to detail are extremely important in this position. This person must be able to maintain good ongoing relationships with SHCC staff and with other UAF departments. In addition, this person must be able to work under pressure with interruptions and handle stressful situations. Additional office duties and projects will need to be completed as assigned.


1010% Computer skills: -Proficient use and understanding of Banner Student screens and detail codes pertaining to student payments and to verify student eligibility status. -Proficient use and knowledge of electronic medical scheduling/records system. -Schedule and adjust appointments for medical and counseling staff. -Transfer messages to providers including prescription refill requests. -Enter transactions for billing and record payments accurately. -Use basic Microsoft Office components including word processing and spreadsheets. Perform data entry of records, utilize email, knowledge of web-based programs used by counseling staff. - Knowledge of Banner Finance to to process daily deposits and back-up Office Manager when needed.Essential
2525% General Office Duties: -Closes SHCC at the end of each day, count down the cash drawer and balance with deposit summary report, print schedules for the following day, print encounter forms, lock all office doors and shut off lights and make sure the building is secure. May be responsible, on occasion, for opening SHCC. -Use effective interpersonal and public relations skills, cash handling skills, problem solvingstrategies and adapt to changing situations. -Answer phone, route calls, schedule appointments. -Use office equipment which includes faxing, copying for students and staff, word processing, composing, editing, maintaining spreadsheets, processing outgoing mail/faxes, monitoring and updating forms used by SHCC. -Maintain inventory of various office supplies. - Follow verbal and written instructions. -Maintain flexibility and a calm demeanor in hectic clinic environment while respecting student and staff needs. -Ability to make decisions in an independent manner.Essential
55% Cash Handling and Accounts Payable: -Handle cash and other payments for services rendered. -Ensure adequate change for student transactions. -Print receipts from credit card machines. -Responsible for the daily countdown and balancing of cash drawer. -Ensure financial drawer and information are secured at the end of each day. -Print reports daily from electronic records system to reconcile the daily revenue. -Process deposits for Health Center. -Access Banner Finance to enter details of deposit. -Perform light bookkeeping tasks necessary to keep soft ledgers. -Demonstrate knowledge and training in Purchasing and Accounts Payable policies and procedures.Essential
55% Insurance information: -Assist students who have basic questions about student insurance plan. -Refer difficult questions or claims to Insurance Coordinator or Director -Make copies of receipts for students and fax information to insurance companyEssential
55% Planning and Training: -Participate in general staff meetings regularly. -review supply inventory and notify office manager as supplies needed. -Participates in outreach programs as needed. -Attend blood borne pathogen and CPR training on a regular basis as required by the SHCC.Essential
5050% Medical Reception Duties: -Schedule medical and counseling appointments in person and over the phone. -Triage appointments based upon the severity of patient/client need. -Greet patients and instruct them on using computers for medical and counseling questionnaires. -Determine student eligibility by verifying insurance and health center fee via Banner. -Ensure that patients/clients fill out appropriate forms for specific appointments. -Notify provider of client arrival and check clients in and out for appointments. -Collect payment for student services provided. -Iinterpret results of PPD (Tb) tests and document the results in system. -Maintain knowledge and adherence to HIPAA and FERPA regulations including privacy, security and confidentiality standards. -Handle incoming patient/client documents, patient histories, immunizations, etc. and ensure proper documentation and inclusion into chart records. -Process outgoing records including authorizations to release medical records to ensure compliance with HIPAA/FERPA. -Review medical/counseling appointments daily, cancel and reschedule appointments as necessary. -Verify completion of necessary documentation for medical records -Respond to inquiries about SHCC information, requirements and eligibility. -Provide a variety of information about campus and community resources. -Pay close attention to detail and maintain strong organizational skills. -Must have excellent interpersonal and public relation skills.Essential


-General office skills: using computers, email communication, processing paperwork
-Skills in customer service and human relations
-Skills in telephone communication with multi-line experience while maintaining excellent customer service
-Knowledge in working with electronic scheduling and other computerized front office functions
-Knowledge of working with electronic medical records and compliance with HIPAA
-Ability to schedule appointments and ability to triage care appropriately
-Excellent written and verbal communication skills
-Ability and skills to work with filing systems (numerical and alphabetical) and other organizational skills
-Ability and skills to work within a team
-Attention to detail
-Ability to work under pressure
-Ability to manage time and follow deadlines
-Knowledge of HIPAA and FERPA


-One to two years working in medical office or related training/education. Experience with handling payments and cash deposits.  Experience working with a multi-cultural population, preferred. Banner experience, preferred.


-High school diploma or equivalent

-At least ONE year working in medical setting OR related training/education; experience with electronic medical records

-Experience in general office procedures, human relations and telephone interaction

-HIPAA training is beneficial

-FERPA training is beneficial


This position works full-time, 9 months out of the year, 40 hours per week, from mid-August to mid-May. 

The salary is classified as Grade 76, $19.34 hourly DOE, complete with a competitive salary and UA employee benefits package. UA employees receive excellent benefits including participation in State of Alaska PERS retirement, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.


Complete the UA online application, attach a resume, attach a cover letter detailing any related experience or specialized skills you may have, and upload a list of three (3) professional references with their current phone and email contact information.

To ensure consideration, please apply prior to the review date of October 20, 2020.

Submit your completed application and all supplemental materials by 11:55 PM on October 19, 2020 to be considered in the first review of applicants. This position is open until closed.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free. 

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close:

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