Financial Aid Advisor

Apply now Job no: 515625
Classification:Student Services Technician 3
Grade:Grade 77
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA Matanuska Susitna College
Location: Palmer
Categories: Business/Accounting/Finance, Office/Clerical, Other

Position Summary:

Mat-Su College is seeking a Financial Aid Advisor who likes the challenge of helping people make good decisions about their future. This position is one of two financial aid advisors forming a critical part of the student services team at Mat-Su College. Financial Aid advisors work closely with academic advisors, admissions staff, outreach personnel to help students transition to college and persist toward graduation. Candidates who are comfortable working with numbers, have strong emotional intelligence, and proven problem solving are encouraged to apply. Applicant Instructions: Please attach a resume, cover letter, and names and current contact information (email and phone number) for three professional references. Candidates selected for the interview stage will be required to complete a skills test, demonstrating basic math and budgeting comprehension.


10OUTREACH: Provide detailed financial aid information in non-regulatory language through workshops, group, or individual settings. Develop and conduct seminars, presentations, and materials to explain financial aid procedures and promote Mat-Su College. Work with students, parents, and staff to explain the financial aid process and regulations applying to the awarding of federal, state, and private sources of financial aid. Coordinate with area-wide school district personnel and presenters. Effectively promote scholarship opportunities to continuing and new students. Develop and provide content for workshops, displays, marquee, social media, flyers and online materials to promote financial aid awareness and early filing. Effectively promote scholarship opportunities to continuing and new students. Staff promotional table at outreach events and coordinate with other groups on events promoting financial aid awareness. Ensure staff is aware of adjustments, priority deadlines, and processing time frames.Essential
15ADMINISTRATIVE: Receive, review, record and process incoming financial aid data and subsequent paperwork adhering to university protocols and procedures to ensure compliance with federal, state and institutional policies. Demonstrate comprehensive knowledge of student cost of attendance, need analysis, federal calculation, and resource allocation. Perform intake processing of professional judgement appeals and federal loans. Process in-house Department of Education verifications by ensuring accuracy on FAFSA application and using CPS, Dynamic forms, and OnBase workflow to determine eligibility for federal and institutional aid. Process scholarship checks to assign funds in student award accounts, document in banner, and coordinate with accounting for disbursements. Initiate MSC Tuition Waivers for eligible students and coordinate with student services staff, recipients, campus cache, and directors for authorization.Essential
25VA: Certify Veterans Affairs Educational Benefits according to University and complex VA regulations and procedures. Ensure that documentation, eligibility, and benefits correlate for each specific benefit chapter and record into banner and OnBase. Monitor and track appropriate changes and update VA-ONCE and student tracking spreadsheets accordingly. Daily coordination with UAA/UAF/UAS School certifying officials including community campuses regarding eligibility, parent letters, student eligibility inquiry. Update certification according to students’ academic progress and submit semester reports to Veterans Affairs. Collaborate with accounting to provide and receive issues regarding VA School/student debt, deferment codes, student registration changes, grades, academic standing, exceptions, etc. Coordinate with regional VA Education Liaison to troubleshoot and resolve outstanding issues. Organize and gather documents in preparation for annual VA Audits and reviews. Ensure program approval and accuracy in VAOnce certifying tool. Communicate all MSC program changes with the State Approving Agency, complete necessary paperwork to ensure compliance.Essential
45ADVISING: Advise students in navigating the financial aid process by breaking down complex policies and processes into comprehensive, easy-to-understand information in person, on phone, or by email. Understand, interpret, and explain the rules and regulations that apply to eligibility, packaging, awarding and delivery of federal, state, institutional and private financial aid resources. Advise students regarding regulations and implications of maintaining eligibility and borrowing responsibility. Provide guidance on electronic submission of documentation for federal verifications, professional judgements, budget adjustments, loan revision requests, and other required processes. Interact respectfully with students, observing student confidentiality in compliance with FERPA and PTAC regulations to ensure the highest level of service while maintaining student privacy. Troubleshoot problems as they arise, follow up on delayed awards and address complaints. Advise students who require financial aid reinstatement on the guidelines of academic progress and the appeal process. Knowledge of University system to refer students to appropriate area for assistance. Coordinate daily with MSC Accounting Services and UAA Office of Financial Aid. Advise veteran students applying for education benefits of procedures, expectations for certification requests, processes, and referral information.Essential
5OTHER: Develop written materials and compile existing resources to help students locate and apply successfully for different forms of financial aid. Maintain stock of application and scholarship resources. Provide information for the MSC Financial Aid website. Stay current on revised regulations through print and electronic resources. Attend trainings sessions sponsored by national, regional and state organizations. Participate in trainings and review meeting notes from UAA Office of Financial Aid. Clarify internal procedures and contribute to the decision-making affecting community campuses. Collaborate with department staff in planning annual MSC Veteran’s Day event including requesting funding, creating and adhering to budget, preparing Rep/Non-rep forms for purchase orders, coordinating pick up of purchased items, assist department staff with set-up/breakdown of event.Non-Essential


"Opportunities start here" is more than a slogan at Matanuska-Susitna College (Mat-Su College); it is our mission. Our aim is to transform student aspirations into realities. Matanuska-Susitna College seeks applicants who possess a desire to help students succeed in reaching their goals.

Mat-Su College is a community campus of the University of Alaska Anchorage. The campus is located on 951 acres in the Matanuska-Susitna Borough, the fastest growing region of Alaska. We serve as a major higher education hub for the communities of Wasilla and Palmer.  Our student-friendly campus offers small class sizes and state-of-the-art facilities, including paramedic classrooms with a fully equipped ambulance bay, updated science labs, and a new 520-seat performing arts theater, the first in the Matanuska-Susitna Valley. The campus has an annual operating budget of nearly $11,000,000 and employs nearly one hundred full-time faculty and staff and more than one hundred adjunct instructors to serve approximately 2,000 students each semester.



Ability to comprehend and apply university policies and procedures as they relate to students.
Ability to communicate effectively in person and in writing.
Ability to work effectively in a fast-paced environment.
Ability to work as part of a team.
Ability to trouble shoot situation to determine the best course of action.
Ability to work as an influential part of a team.
Ability to apply theories gained through experience and education.
Advanced public speaking skills.
Aptitude for comprehending another situation.
Knowledge of University system to be able to refer students to appropriate area for assistance. Knowledge of best practices, federal and state laws and legal issues associated with and applicable to student services and higher education.

Typical Experience:

Two or more years of progressively responsibility work in a student services or customer service environment.
Knowledge of and/or training in federal and state financial aid, accounting principles, and computer applications.
Experience working with diverse student populations preferred.

Required Education or Training:

Associate's degree and one year relevant experience, or equivalent combination of training and experience.
Bachelor's degree preferred.

Review Date:

To ensure consideration, please apply prior to the review date September 28, 2020 at 11:55pm Alaska Standard Time.


This is a full-time, Grade 77 ($21.81/hour minimum) 10-month position, complete with a competitive salary and UA employee benefits package. UA employees receive excellent benefits including participation in State of Alaska PERS retirement, 12 paid holidays per year, tuition waivers for employees and eligible family members, and affordable medical, dental and vision care coverage. 

Term Position:

This position is term-funded and is reviewed annually for contract renewal at the University's discretion.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. 

University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close: Alaskan Daylight Time

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