Enrollment Representative

Apply now Job no: 515093
Classification:Student Services Technician 2
Grade:Grade 76
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA Matanuska Susitna College
Location: Palmer
Categories: Office/Clerical, Student Affairs/Services

Position Summary:

Student Services is a great first stop for prospective students. Student Services offers students help with registration, admissions, financial aid, academic advising, and more! The Student Services Administrative Assistant will be essential in assisting the department with providing these services.


10Disability Support: Assist DSS Specialist with distribution of equipment and/or accommodation documents to DSS students. Support with active and archival records for DSS students by creating and purging files.Essential
30Front Desk: First point of contact responsible for greeting students, general public, faculty and staff, determining their needs, and directing them to the appropriate person or resource. Follow strict confidential procedures to protect student records. Be diplomatic in responding to complaints and complex situations. Answer multi-line phone, route calls, take messages, and respond to questions. Provide front line services in financial aid, admission, and registration paperwork. Screen for accuracy and process paperwork by updating the student's file or database and when needed route to the appropriate department or individual. Direct students to online services concerning admission, registration, financial aid, scholarship and funding information. Contact students at the direction of advisors and counselors.Essential
30Office Support: Provide administrative support for counselors and department staff. Merge letters for distribution. Coordinate, prepare materials and publicize campus advising events or other outreach activities. Maintain inventory and order office supplies and workshop materials. Obtain permission of payment from other departments for ordering graduation supplies. Process purchases via university credit card. Oversee service contracts on office equipment.Essential
30Outreach: Provide comprehensive information on the university system including policies, procedures, requirements, services, resources, and referrals. Respond to in-person, email, phone and social media inquiries and provide reliable information to the public and to prospective students about MSC programs, costs, enrollment steps, and benefits of attendance. Communicate effectively and sensitively to a diverse population. Connect with prospective students and their families regarding enrollment processes and academic requirements. Schedule and provide campus tours to individuals and groups. Introduce prospects and applicants to academic programs, student services, and campus resources. Contribute to the development of communication plans and marketing for prospective students. Develop and deliver formal and impromptu presentations to high school students, college students, community groups, and organizations. Prepare appealing table displays and compile promotional materials for events.Essential

Student Services is a great first stop for prospective students. Student Services offers students help with registration, admissions, financial aid, academic advising, and more. The Student Services Assistant will be essential in assisting the department with providing these services.

"Opportunities start here" is more than a slogan at Matanuska-Susitna College (Mat-Su College); it is our mission. Our aim is to transform student aspirations into realities. Matanuska-Susitna College seeks applicants who possess a desire to help students succeed in reaching their goals.

Mat-Su College is a community campus of the University of Alaska Anchorage. The campus is located on 951 acres in the Matanuska-Susitna Borough, the fastest growing region of Alaska. We serve as a major higher education hub for the communities of Wasilla and Palmer.  Our student-friendly campus offers small class sizes and state-of-the-art facilities, including paramedic classrooms with a fully equipped ambulance bay, updated science labs, and a new 520-seat performing arts theater, the first in the Matanuska-Susitna Valley. The campus has an annual operating budget of nearly $11,000,000 and employs nearly one hundred full-time faculty and staff and more than one hundred adjunct instructors to serve approximately 2,000 students each semester.

Education & Experience:

  1. High school diploma or equivalent. College level coursework or on-the-job training in customer service an/or office procedures.
  2. Associate or higher degree is preferred.


  • Strong interpersonal, written and verbal communication skills, including active listening.
  • Ability to work well with students of a very diverse community, and provide an effective first contact experience.
  • Able to maintain confidentiality.
  • Ability to manage time and complete multiple projects within deadlines in spite of disruptions.
  • Ability to accurately enter data with attention to detail.
  • Ability to explain complex procedures.
  • Strong interpersonal, organizational, and time management skills.
  • Knowledge of banner and financial aid programs is preferred.
  • Customer service and clerical experience.
  • Experience working as a team member, supporting others and adapting to multiple priorities.

Review Date:

To ensure consideration, please apply prior to the review date - July 15, 2020.

This is a full-time, Grade 76 ($19.34/hour minimum)12-month position, complete with a competitive salary and UA employee benefits package.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close: Alaskan Daylight Time

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