System Support Specialist - Research Computing Systems

Apply now Job no: 515062
Classification:Information Systems Professional 3A
Grade:Grade 80
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Geophysical Institute
Location: Fairbanks
Categories: Information Systems/Technology, Research/Science/Grants

Position Summary:

Research Computing Systems (RCS), in the UAF Geophysical Institute (GI), is looking for a Systems Support Specialist to provide user support and linux system administration as part of our team of research cyberinfrastructure analysts and engineers. We are a dynamic group of IT professionals supporting a core set of cyberinfrastructure services for a wide variety of UA research projects, as well as developing and maintaining specific systems for researchers. RCS team members work together as well as independently to ensure researchers have high performing and adaptable network, storage, compute, web, and hosted systems services they can depend on to conduct their research. The successful candidate will work with team members to support many researchers and their projects at a premier research institution, and enhance crucial research cyberinfrastructure services. We have a very flexible office environment and collaborate with multiple groups throughout the GI and within UA’s Office of Information Technology.


20Development and Technical Projects: Maintain technical currency and awareness of technological advances relating to HPC and server technologies and operating systems. Install, inventory, modify, maintain, test and integrate system hardware and software to provide access to systems and software tools with minimal negative impact to users by making effective use of downtime. Install and update user software as requested. Assist, or provide guidance to, users and staff with system questions/issues including problem diagnosis. Provide support for user Unix workstations and system design or troubleshooting.Essential
25System Utilization and Monitoring: Perform day-to-day system status reviews and troubleshooting. Develop and maintain a baseline of expertise required to support systems and participate in on-call rotation. Participate in scheduled service outages through planning and executing work in the data center. Design, implement and maintain database management systems to collect user and service data. Quantify RCS system utilization and user trends. Report statistics to management. Analyze high-performance computing (HPC) job status, storage use and access, or system failures to determine root cause and address user needs. Recommend alternate options or changes to RCS systems to improve and meet user needs. Ensure systems are secured and used in accordance with organizational policies and procedures . Document causes of failure and resolution of those failures. Maintain up-to-date system procedures that can be followed by system, storage and network staff as required. Utilize and engage in RCS tools and processes (wiki, JIRA, team meetings, etc.) for reporting and documenting system and user updates/issues.Essential
5Research and Planning: Act as the University of Alaska representative for national high-performance and high-throughput computing and other digital services, opportunities, and resources to assist researchers, faculty, staff, and students advance scientific discovery. Track industry trends and share information concerning new technologies of interest. Evaluate and report on new technologies of interest. Work with organization and other units on research and/or implementation of new technologies.Essential
50User Support and Communication: Consult with both internal and external researchers and staff regarding Research Computing Systems (RCS) capabilities and procedures. Respond to user inquiries regarding RCS services and research Information Technology (IT) trends. Instruct new and existing users on access to or operation of RCS systems and services. Provide coordination of customer and technical administrative support including phone reception and triage for user help desk/information line, maintain user database, monitor and fulfill user account and project requests. Provide adequate prior notification for planned system or service impacts to normal operations. Track, evaluate, and modify RCS web content to update current events and changes to RCS systems and services. Make recommendations to management and project teams for major content changes or overhauls to systems and services.Essential


Knowledge of information technologies including hardware and software, network configuration, system administration, database development and administration, data and network security, programming, and system analysis and integration.

Knowledge of high performance computing, large data storage, Linux system administration, IT customer support.

Ability to analyze a routine situation and formulate problem resolutions.

Knowledge of multiple systems and ability to understand how systems relate to one another.

Knowledge of and ability to combine inter-relationships between disparate problems and formulate situations.

Ability to formulate problem resolution.

Ability to analyze unusual, nonroutine or complex situations and problems and devise alternate strategies for solutions.

Advanced knowledge of managing enterprise level technology.

Ability to understand needs of end users.

Ability to deliver results for the organization.

Ability to articulate software architectures and to capture and possibly redefine business requirements.

Ability to guide and mentor peers on tasks related to their area of expertise.

Ability to make decisions on matters of significance and implement these decisions on behalf of the University.

Ability to work in a team environment.

Effective verbal and technical writing communication skills.

Prioritization and organization skills.

Ability to write and maintain good technical documentation.

Ability to work scheduled periods of 24x7 on-call support.

Ability to troubleshoot and deploy computer hardware and software.

Technical skills to include advanced computer system design and testing.

Ability to implement and train with IT security best practices and methods.

Ability to write basic shell scripts.

Ability to troubleshoot and deploy peripheral hardware systems.

Knowledge and use of multiple computer platforms (i.e. Unix, Windows, MacOS).

Required Education and Experience: 

A Bachelor's degree in Information Technology, software development, computer science, or a science research field, or equivalent experience.

3 years experience, or an equivalent combination of training and experience in an Information Technology field.

As a public, regional, comprehensive university, UAF is committed to building a culturally diverse and inclusive organization and strongly encourages women, minorities, individuals with disabilities, and veterans to apply.

Application Process:

To ensure consideration, please apply prior to the review date.

To apply for this position, please provide a cover letter, resume, and contact information for three professional references with your application.  Please submit your application no later than 7/13/2020 at 11:55 PM Alaska Time.  The review of this posting will start on 7/14/2020. This posting will be closed once it is filled.

If you need assistance applying to this posting, please contact GI - Office of Human Resources at 907-474-6498. 

Applicants needing a reasonable accommodation to participate in the application and screening process should contact the UA Human Resources office at 907-450-8200.

Term Position:

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug Free Workplace. University of Alaska is a Drug Free Workplace

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact GI HR at 907-474-6498.

Advertised: Alaskan Daylight Time
Applications close:

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