Associate Vice Chancellor for Auxiliary Services

Apply now Job no: 515021
Classification:Associate Vice Chancellor
Grade:Senior Administrator
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA VC Student Affairs
Location: Anchorage
Categories: Executive/Director/Management

Position Summary:

The University of Alaska Anchorage seeks a visionary, strategic, thoughtful and collaborative leader for the position of Associate Vice Chancellor of Auxiliary Services (AVCAS). Under general direction of the Vice Chancellor for Student Affairs, the Associate Vice Chancellor provides leadership, vision, planning and direction for large and complex auxiliary operations.


100Auxiliary Services is comprised of ten operations, with a combined budget of over $18 million, over 80 career staff, and over 100 student staff. The ten operations include: auxiliary services administration, housing operations and finance, campus dining, conference services, Alaska Airlines Center events management, bookstore, parking, mail room, print shop, and campus recycling. Primary responsibilities of the AVCAS include coordination, direction, and budget oversight of the personnel, operations, and facilities of the Auxiliary Services departments; capital construction, maintenance, expansion, and remodeling programs; coordination of strategic planning for new facilities and major renovations; and monitoring the progress of projects approved by the campus. Serve as an advocate to ensure Auxiliary functions, programs and services are balanced between historic considerations and creative approaches to effectively and sensitively meet the needs of diverse constituents; collect, analyze, and report statistics on various operational data elements for campus and community stakeholders which contributes to an evidence based campus culture; employ leading edge technology to provide contemporary on demand services for clients/customers, provide staff and faculty with tools and services to carry out respective functions in the most efficient and effective manner; monitor compliance with, recommend changes to, and implement process standards, policies, regulations, procedures, and guidelines; and oversee the implementation and development of national best practices in auxiliary functions, programs, and services. The AVC will be expected to address a set of key opportunities and challenges, as follows: • drive collaborative partnerships internally and ensure alignment with campus priorities and objectives, • reshape and refine the digital footprint and virtual presence of the Auxiliaries placing an emphasis on automation, simplicity and user experience, • develop new strategies to fully support a student’s-first agenda and maximizing the customer experience through evidence-based planning, • successfully design and implement a highly engaging and effective events management structure for the Alaska Airlines Center, • create greater efficiency and improved effectiveness through reorganization, which positions Auxiliary Services as a transformative campus asset, and • develop and implement business plans that puts the functions on a viable path towards fiscal stability within three years.Essential

The functional areas include Alaska Airlines Center events management, Wendy Williamson Auditorium, bookstore, parking, mail room, print shop, recycling, housing operations and finance, campus dining, and conference services.

The overarching goal for this position is to provide client centered leadership for the overall strategic visioning, revenue generation, financial management, and organizational development to the University’s broad portfolio of auxiliary enterprises.

Toward that end, the AVCAS builds and sustains partnerships among academic affairs, university advancement, administrative services, student affairs, and community stakeholders that maximize the utilization of programs and services while ensuring a commitment to access, quality service, affordability and long-term fiscal stability.

Reporting to the Vice Chancellor for Student Affairs, the AVCAS acts as the liaison with UAA leadership, departments, governance groups, students, faculty, staff, and the broader Anchorage community to ensure that both student support and effective business operations within UAA’s auxiliaries are woven into the framework of the institution.

This position represents the broad interests of the campus community and works to promote systemic change that fosters a customer-first culture throughout the auxiliary enterprise.


Demonstrated knowledge, skills, and abilities in university Auxiliary Services and Student Affairs professional principles and practices; budget development, management & forecasting; and executive-level decision-making.

Broad knowledge of college auxiliary program management and professional standards and codes, best practices in auxiliary services management, and current issues and trends in ancillary university business operations.

Strong financial management skills and a demonstrated ability to prioritize needs and utilize creative problem solving to accomplish desired objectives. Knowledge of debt management, financing and debt structures, including refinancing of existing loans and acquiring new loans with preferred terms. Experienced in the use of cost-benefit analysis; knowledgeable with payback period calculations, return on investment, and net present value of assets.

Demonstrated commitment to energy conservation and sustainable facilities management.

Demonstrated experience in executive level organizational leadership, strategic planning, personnel management, verbal and written communication, decision-making, problem solving; and conflict intervention, management, and resolution.

Broad knowledge of diversity, equity, access & inclusion practices in higher education; experience using multicultural competency leadership skills; and demonstrated experience effectively serving and meeting the needs of diverse individuals.

Demonstrated ability to encourage individuals to constructively bring their concerns and ideas for improvement to an awareness level within the university and ensure a receptive and responsive environment for change within Auxiliary Services.

Demonstrated knowledge and skill in assessment of university operations and use of assessment results to drive changes to functions, programs, and services.

Demonstrated ability to perform and lead in a team environment, build consensus, and lead organizational change.

Knowledge and demonstrated application of student-centered and client-first philosophies in higher education and business enterprises.

Knowledge of effective marketing and communication strategies with proven positive results relevant to a variety of auxiliary functions.

Development and implementation of strategic and long-range planning that includes experience creating, collecting and enacting strategic visions; experience enacting varied successful campus business marketing strategies; and possessing and applying strong analytical skills.

Advanced skills in strategy development, systems planning and change management.

Advanced project management skills, including the capability to manage capital projects.

Advanced knowledge of administrative management theory and ability to translate knowledge into practice.

Advanced knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll.

Ability to establish mission and goals at the macro-level; to lead subordinate management to develop goals in alignment with mission.


Extensive progressively responsible experience in advanced auxiliary services, business services or student services positions directing, managing, supervising, and coordinating a wide variety of programs, services and activities and operations at a post-secondary level.

Experience managing complex building and infrastructure systems and using knowledge and experience to solve difficult problems. Five years experience in facilities management and experience working with university facilities projects preferred.

Experience in at least one senior-level leadership position is required in one of the following areas at the university level: bookstore, conferencing, dining, housing, parking services or a nearly similar auxiliary. This experience must include comprehensive personnel management and supervision; strategic and long-range planning and implementation; effective leadership in the interpretation and analysis of and compliance with federal, state, local, and higher education mandates and requirements; developing and carrying out effective problem-solving strategies; experience with designing and carrying out process redesign; developing and carrying out effective professional staff development and training programs; and developing and managing complex budgets for a variety of sources.


A master's degree in accounting, finance, business administration or higher education administration or other closely related disciplines from a postsecondary institution that has institutional accreditation recognized by the U.S. Department of Education and/or the Council on Higher Education Accreditation is required. A doctorate in similar fields from similarly accredited postsecondary institutions is preferred. Certified Auxiliary Services Professional (CASP) certification preferred.

This position is open until filled with the initial application review taking place on June 26, 2020.

This position is designated as an officer of the university or senior administrator at the discretion of the president.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close:

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