Emergency Dispatcher

Apply now Job no: 514476
Classification:Safety Services Emergency Dispatcher 1
Grade:Grade 76
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA VCAS University Police
Location: Anchorage
Categories: Other, Police/Fire

Position Summary:

Analyzes and resolves significant problems. Problem resolution requires considerable analysis of multiple components or conflicting issues. Applies broad understanding of program, organization, system and/or client needs to resolve highly complex problems. Identifies new services and opportunities for process improvement. Interprets and applies complex rules and regulations. Knowledge of local, state and University policies/procedures; to include Alaska State Statutes. Knowledge of APSIN/NCIC and NLETS regulations and policies. Knowledge of Dispatch regulations/manual and procedures.


10Access State and Federal Criminal Information Systems for basic person, vehicle and criminal data/information activities on an individual, in response to the officer''s request, during investigations and traffic incidents.Essential
10Efficiently maintain and update department resource documents relating to: Building security, Building/Room access authorizations, Building lock-up logs, Student Schedules, Building managers and home phones for emergency call-outs, Weekly after hours schedules, UAA/Employee listings, Law Enforcement and UPD Memos/Wanted Persons notices, Trespass Listing, Call-out lists for Facilities Services personnel and to include other UAA employees involved with other pertinent listings. Updating UPD listings for all phone contacts used by personnel. Updating/maintaining other various listings/access to UAA departments/buildings etc. Update and maintain all Law Enforcement Data/Procedures utilized for APSIN/NCIC & NLETS.Essential
10Monitor radio systems UPD, Campus Services and APD. Dispatch the correct responders and assistance.Essential
10Monitor UAA Fire/Intruder Alarm Data Systems. Coordinate with responsible parties and responders. Monitor Facility Services Alarm Trouble System for equipment problems and contact a responding maintenance technician. Monitor multi-camera CCTV system for in-progress event, and relay pennant information to responders.Essential
10Process and file police reports. Provide Public Safety documents for other Internal UA Departments and External Law Enforcement and Insurance agencies, as requested. Enter data into the UPD Data Computer System for all calls for service/incidents. Securing and documenting Lost & Found property, to include tracking and notification of ownership.Essential
20Answer a 16-line phone system, to include blue light Emergency phones and Elevator Emergency phones, and dispatch to appropriate UPD/UAA personnel. Using available resources, dispatch officers and/or parking CTO''s to provide safety, assistance and services to the UAA Community; to include locating faculty, staff and students for Emergency Contacts/Welfare checks and if possible to contact via telephone.Essential
30Coordinate and dispatch responses to requests for assistance, to UPD Officers, UAA Community and the general public, while on or near UAA property; 24 hours a day, 365 days a year. To assist/aide the safety of all UPD officers while on duty.Essential

Education & Experience (required):
A high school diploma (or GED) and six months relevant dispatching experience, or an equivalent combination of training and experience. Requires appropriate security clearance and certifications (e.g. APSIN, NCIC, NLETS) or the ability to obtain security clearance and certifications after training period.

One year of previous emergency dispatching experience is preferred. Possess/Train to access UA Banner system. Possess/Train for Police/Emergency Dispatcher. Knowledge/Training for Alaska State Statutes and UPD/UAA Policies, procedures and verbal communications using law enforcement terminology is preferred.


  • Knowledge of dispatching techniques and protocol.
    Knowledge of federal, state and local statutes, jurisdictions and responsibilities.
  • Excellent communication skills.
  • Customer service skills.
  • Ability to receive, interpret and process information.
  • Ability to interpret federal, state and local policies, procedures, and processes.
  • Ability to evaluate and prioritize information in emergency and non-emergency situations under stressful conditions. Ability to effectively multitask.
  • Ability to respond appropriately to emergency situations.
  • Ability to perform shift work.

Salary Information:

This position is a Full-time, non-exempt, Grade 76, (step placement is dependent on education/experience), 12-month position complete with a competitive salary and UA employee benefits package. This position is open until filled with the initial application review taking place on March 2nd, 2020 To ensure your application is considered, apply by 11:55 pm, 3/1/2020.  Applications received after this date may not be considered. A complete application will include a resume, cover letter, and contact information for three professional references.

Required materials to be submitted include the following:

--Cover Letter


--List of three professional references

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug Free Workplace. University of Alaska is a Drug Free Workplace

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period of time to remain employed at the UA.

Contact Information:

If you have any questions regarding this position please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Standard Time
Applications close:

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