Customer Service Representative

Apply now Job no: 514068
Classification:Fiscal Technician 2
Grade:Grade 76
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Financial Services
Location: Fairbanks
Categories: Office/Clerical, Student Affairs/Services

Position Summary:

The Office of the Bursar is a focal point for fiscal and business matters on campus. It serves a very large number of students, faculty, staff, agencies, and the general public in a wide range of activities. The quality of service provided is often a determining factor in the perception of the university as a whole.


10Maintain files for student schedule bills, miscellaneous receipts, tuition waivers, FERPA forms, etc. Assist students with obtaining Advance of Funding (textbook loans) by ensuring paperwork is completed correctly, attachments are obtained, obtaining approval from appropriate staff and entering information into student account.Essential
25Balance cash drawer daily. Prepare reconciliation report at the end of the day, verifying bank deposit and data entry balances to ensure accurate entries. Enter, balance and transmit credit card transactions. Assist departmental staff on an as needed basis with various tasks including reconciling third party accounts, reviewing delinquent accounts, etc. Liaise with different departments (including Admissions and Registrar, Financial Aid, Health Center, Parking, Residence Life, Polar Express) on campus to assist students and staff in meeting their educational and financial objectives.Essential
25Enter accounts receivable charges and adjustments onto Banner computer system. Review employee termination clearances and check for holds or balances owed. Review student accounts for holds and balances owed in order to process withdrawals.Essential
40Serve as the first point of contact for students, staff, faculty and Fairbanks community responding to questions about UAF. Process student payments onto appropriate accounts. Receive and enter departmental deposits and issue receipts when appropriate. Answer incoming telephone calls to respond to inquiries regarding balance owed, holds, general information, etc. Review student accounts to determine if fees are assessed correctly, preperly paid and credits are applied. Apply Financial Aid checks to student accounts according to policy and Title IV regulations. Review and apply tuition waivers (employee, dependent and senior citizen) in accordance with BOR policy. Accept student course drop/adds to collect additional fees owed or refund fees in accordance with UAF policies and procedures. Provide correct change of large bills for other campus departments on an as needed basis. Conduct complex data analysis to identify discrepancies in accounts.Essential

About this position:

This is a full-time, non-exempt, Grade 76, minimum $19.15/hr, DOE, 12-month position complete with a competitive salary and UA employee benefits package.  Two positions will be filled from this recruitment. 


Knowledge of UA policies, procedures and computer systems as applies to students, accounts receivable and finance.
Knowledge of basic accounting principles.
Communication and organizational skills.
Ability to operate standard business machines, personal computer, and associated software.
Ability to prioritize work.
Ability to work as a member of a team and independently.


Ability to handle a variety of requests and handle confrontational individuals while under stress and pressure.
Ability to deal with high volumes of confidential information.
Interpersonal skills required to make processes work smoothly with little conflict.


Knowledge of University Policy, Regulations, and procedures. Cash handling experience, basic accounts receivable understanding. Ability to research and review backup documents. Ability to use tact, diplomacy, and be non-confrontational.  


Type and Length of Experience Required for this Position:

Work experience in an entry level fiscal position or equivalent. College coursework may substitute for experience.  


Education and/or Training Required for this Position:

High school diploma or equivalent. College coursework may substitute for experience. Preferably a combination of education and/or experience sufficient to perform the responsibilities of the position.  



Special Instructions to Applicants:

Interested applicants must apply online.  If you need assistance applying to this posting, please contact UA Human Resources at (907) 450-8200.



This position is open until filled with the initial application review taking place on December 9, 2019.  To ensure your application is considered, apply by 11:55 pm on December 08, 2019.  Applications received after this date may not be considered.  If an adequate pool of applications is not received at that time, applications will be reviewed by date received until the position is filled.  Successful submission of an application does not guarantee employment.

A complete application will include a comprehensive resume, cover letter, and contact information for three (3) professional references.


Background Check:

The successful applicant is required to complete a background check.  Any offer of employment is contingent on the background check.


Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment.   During the probationary period, employment may be terminated for no reason or any reason.  Promoted employees also serve a probationary period with limited rights of retreat.


Training Policy:

It is the policy of the University of Alaska Fairbanks that all employees are required to attend training to meet the requirements of the positions they hold, and to complete the required training within a specified period of time to remain employed at UAF.  The policy can be located at:


Tobacco-Free Campus:

UAF Campus is a tobacco free campus.  For more information, please go to:


Notice of Nondiscrimination:

The University of Alaska is an affirmative action/equal opportunity employer and educational institution.  The University of Alaska does not discriminate on the basis of race, religion, color, national origin, citizenship, age, sex, physical or mental disability, status as a protected veteran, marital status, changes in marital status, pregnancy, childbirth or related medical conditions, parenthood, sexual orientation, gender identity, political affiliation or belief, genetic information, or other legally protected status. The University's commitment to nondiscrimination, including against sex discrimination, applies to students, employees, and applicants for admission and employment. Contact information, applicable laws, and complaint procedures are included on UA's statement of nondiscrimination available at


Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:


Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug Free Workplace.

Advertised: Alaskan Standard Time
Applications close: Alaskan Standard Time

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