eLearning Student Success Coordinator

Apply now Job no: 513987
Classification:Student Services Technician 3
Grade:Grade 77
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA Office of the Provost
Location: Anchorage
Categories: Academic Advising/Support, Student Affairs/Services

Position Summary:

Academic Innovations & eLearning is seeking an eLearning Student Success Coordinator.

Duties:

20Communication: In collaboration with Student Services Manager, create student, faculty, and the public facing content and communication material. This includes, but is not limited to, working with the AI&e Communications Coordinator to meet established release dates for student newsletters, faculty announcements, and other general communication needs and platforms.Essential
35Technology Support: Help maintain online Intro to Distance Education course in Blackboard. Create and deliver in-person and virtual trainings and/or presentations on distance education services and technologies that support students in distance education programs/courses. Work closely with the AI&e Instructional Design team to identify and create support materials for students. Work and coordinate with IDS Manager and student workers to create and offer in person workshops and support resources.Essential
40Student Services and Support: Provide telephone/email customer service support for distance education services and provides in-depth responses to inquiries regarding distance education and its processes for faculty, staff, students, and the public. Advise students in policies and procedures, processes, and requirements for distance delivered courses. Refer students to appropriate service centers to meet needs such as financial aid, tutorial support, testing services, academic advisers, and other support services. Assist with the daily operations of the eLearning testing center to include coverage, as needed. Mediate and resolve student and/or faculty conflicts when appropriate.Essential
5Professional Development and Research: Research and remain current on new trends in distance education via individual efforts, campus-wide collaboration, and participation in departmental training and national conferences. Collect and participate in analyzing UA Distance Education data.Essential

The University of Alaska Anchorage (UAA), Alaska's largest university with 20,000 students in over 190-degree programs, invites applications for the position eLearning Student Success Coordinator, Within Academic Innovations & eLearning (AI&e).  AI&e supports the UAA learning environment by fostering quality instructional practices, innovations, and technologies.  The AI&e team consists of instructional designers, developers, multimedia specialists, and student support personnel.  We support faculty and students in eLearning, ePortfolio, Robust Online Learning Programs, and provide professional development opportunities for all of UAA and our rural campuses.

As part of the eLearning team, the Student Success Coordinator will consult and work with team members to support workshops and virtual training for technology used in online courses.  Work with team members to create student, faculty, and the public facing content and communication material.  Provide customer service support for distance education services and provides in-depth responses to procedures, processes, and requirements for distance delivered courses.  Refer students to appropriate service centers to meet needs such as financial aid, tutorial support, testing services, academic advisers, and other support services.  Assist with the daily operations of the eLearning testing services .  Mediate and resolve student and/or faculty conflicts when appropriate.

The successful candidate will have excellent communication skills, work well in a team setting and also independently.  Knowledge of Student Services and UA policies, and problem solving skills, are essential.

KNOWLEDGE/SKILLS/ABILITIES:

proficient in typical office procedures (email, phones, fax) as well as programs (i.e. Microsoft Suite); customer service skills, ability to communicate effectively in person and in writing; knowledge of Blackboard;

REQUIRED EXPERIENCE, EDUCATION OR TRAINING:

Associate’s degree and two years relevant experience, or an equivalent combination of training and experience. Bachelor’s degree preferred. 

This is a full-time, Grade 77, minimum $21.59 hourly, DOE, 12-month position complete with a competitive salary and UA employee benefits package. This position is open until filled with the initial application review taking place on November 27th, 2019.   To ensure your application is considered, apply by 11:55 pm, 11/26/2019.  Applications received after this date may not be considered. A complete application will include a resume, cover letter, and contact information for three professional references.

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:  www.alaska.edu/nondiscrimination

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug Free Workplace.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Training Policy:

It is the policy of the University of Alaska that all employees are required to attend training to meet the requirements of the positions they hold and to complete the required training within a specified period of time to remain employed at UA.

Contact Information: If you have any questions regarding this position please contact University of Alaska HR at 907-450-8200.

 

Advertised: Alaskan Standard Time
Applications close: Alaskan Standard Time

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