IT Help Desk Student Assistant

Apply now Job no: 513920
Classification:Student Assistant C
Grade:Student C
Work type:Student Employee
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA Matanuska Susitna College
Location: Palmer
Categories: Information Systems/Technology, Office/Clerical

Position Summary:

The Campus Technology Services department of Matanuska-Susitna College is recruiting for a student position to support the Informational Technology needs of the campus.


1. Answer IT Help Desk phone and E-mail. 2. Monitor customer support ticketing system and respond to support requests. 3. Assist faculty with use of classroom technology. 4. Escalate issues to CTS personnel as appropriate. 5. Minor installation and repair of staff, faculty, and lab computers. 6. Organization of office equipment and basic office duties. 7. Assist customers in accessing University technology resources. 9. Provide assistance with college computer resources, both in person and over the telephone. 10. Other duties as assigned.Essential

 "Opportunities start here" is more than a slogan at Matanuska-Susitna College (Mat-Su College); it is our mission. Our aim is to transform student aspirations into realities. Matanuska-Susitna College seeks applicants who possess a desire to help students succeed in reaching their goals. Mat-Su College is a community campus of the University of Alaska Anchorage. The campus is located on 951 acres in the Matanuska-Susitna Borough, the fastest growing region of Alaska. We serve as a major higher education hub for the communities of Wasilla and Palmer. Our student-friendly campus offers small class sizes and state-of-the-art facilities, including paramedic classrooms with a fully equipped ambulance bay, updated science labs, and a new 520-seat performing arts theater, the first in the Matanuska-Susitna Valley. The campus has an annual operating budget of nearly $11,000,000 and employs nearly one hundred full-time faculty and staff and more than one hundred adjunct instructors to serve approximately 2,000 students each semester. Join us and help turn student aspirations into reality!

The Campus Technology Services (CTS) department provides Mat-Su College with IT support services that assist the college in its academic mission. The IT Student Aide provides Help Desk customer service and limited IT support.

This is a great opportunity for IT students to gain some practical experience or general students who need part time work. 

Available hours: Monday - Friday 2:00pm - 8:00pm 


Customer service skills are required.
Applicants must have experience using Windows 10 and Office 2019.
Applicants must have working knowledge of Internet browsers and e-mail clients.
Working knowledge of computer peripherals (monitors, printers/scanners, cabling) required.
Able to perform initial computer troubleshooting efforts and problem resolution to include network connectivity, peripheral devices and AD user accounts. Completed an introductory computer course or have equivalent knowledge and experience.
Be able to lift and move computer equipment.


Sufficient education/experience to perform the responsibilities of the position.


Completion of one (1) year in a computer related degree program or equivalent experience working in a Windows or Linux environment.
Experience working in an IT customer service (Help Desk) environment.
Experience with Microsoft Active Directory.
Working knowledge of network environments to include basic understanding of protocols and cabling.
Be self-motivated, possess excellent interpersonal skills, and work well in a team environment.

Consideration will be given to those students who are work study eligible. If you are unsure, please contact the Mat-Su College Financial Aid Officer at (907) 745-9719 prior to applying for this position.

Student workers may be asked to work days & evenings to include weekends depending on the needs of the department. Schedule will be discussed at time of interview.  

NOTICE: Students must maintain enrollment and regular attendance for a minimum of at least 6 undergraduate credit hours or 6 graduate credit hours to be exempt from FICA (Social Security and Medicare) tax. A credit hour load below the minimum required for full-time student status will require the withholding of FICA tax (non-resident aliens on an appropriate visa who meet student employment criteria will continue to be exempt from FICA regardless of credit hour load). While in a student position, a student cannot hold any other type of simultaneous employment with the university.

Hourly Rate $10.50

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug Free Workplace. University of Alaska is a Drug Free Workplace

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Training Policy:

It is the policy of the University of Alaska that all employees are required to attend training to meet the requirements of the positions they hold and to complete the required training within a specified period of time to remain employed at UA.

Contact Information: If you have any questions regarding this position please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Standard Time
Applications close: Alaskan Daylight Time

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