Accounts Receivable Refund Specialist
Classification:Fiscal Professional 1
Work type:On Campus, Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Financial Services
The Office of the Bursar is the focal point for students, staff, and faculty as they navigate their fiscal responsibilities at the University. The Office of the Bursar seeks a Refund Specialist to join the accounts receivable team. We are looking for someone who wants to join a fun team, and who has the aptitude and willingness to learn with on-the-job training. This position is responsible for refunding various types of aid and other funding to our customers in a timely and accurate manner, in compliance with a myriad of federal guidelines and regulations. The position is also responsible for various AR reconciliation and billing functions. UA provides a generous compensation package that includes excellent benefits, including retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and their dependents, and affordable medical, dental, and vision care coverage. If you are detail-oriented and have an eye for business process improvement, please apply today!
1-40Manage UAF student account refund process. Fiscally responsible for the annual processing of approximately $19 million in refunds. Train and monitor other staff members assisting with refunds. Work closely with the financial aid office to ensure proper application of Title IV eligibility guided by the interpretation of federal rules and regulations prior to distribution. Receive authorizations from students to comply with Title IV authorization as needed. Communicate with students in regards to their account balance. Process refunds back to credit card payments in accordance with Payment Card Industry (PCI) compliance.
Maintain accounts receivable records by ensuring the accuracy of application of payment and credit transfers. Conduct complex data analysis to identify discrepancies in accounts and make corrections as necessary. Communicate discrepancies to students. Refer non-routine issues to a higher level. Verify student accounts for holds or other outstanding debts potentially affecting refunds. Work with the accounts receivable manager and other departments to resolve conflicts. Enter appropriate data into the student record for production of direct deposit and check issues and submit backup as appropriate. Reconcile, balance and prepare nightly closing of financial cashier sessions.
Return scholarship funds to agencies when the student no longer qualifies. Process refunds for VA debt notices and other third-party agencies. Receive authorization from the third-party billing specialist to refund agency students.
Process refunds for unique funding as required, such as Coronavirus Aid, Relief, and Economic Security (CARES) and Higher Education Emergency Relief Fund (HEERF), in accordance with Federal regulations. Coordinate with the financial aid office and receive authorizations from students as necessary.Essential
2-30Participate as a member of the statewide financial system AR team. Join and contribute to process improvement projects, testing, and vetting new software upgrades as pertains to refund or title IV processes.
Contribute as a technical expert to the bursar and the accounts receivable manager to manage AR functions. Serve as a departmental report writing expert. Compile data for information requests from leadership to make informed business decisions and assist with composing departmental memos. Serve as a process improvement member of the AR team. Identify potential areas of improvement and test solutions for AR functions. Implement new processes and train staff on changes.
Coordinate and administer billing and journal voucher processes for internal purchases of UAF identification cards and Bear Bucks sales. Create and process annual purchase orders for outside vendors providing carding and bookstore services. Reconcile eAccounts and perform quarterly reconciliation of the BearBucks account.Essential
3-20Process system contract set-up in the student information system for employee tuition waiver program. Responsible for fund transfers from UAF to SW accounts.
Balance and complete quarterly account reconciliations for AR functions. Perform sequel queries to determine discrepancies and make corrections.
Serve as backup support to the AR team and assist with special functions, such as textbook loans and advance of funding requests, special payment plan enrollment, and process wire transfers. Assist with uncashed checks. Communicate with students to determine if checks were lost and reissue accordingly. Encourage students to enroll in direct deposit. Work with statewide financial systems to transfer non-refundable credit balances to State of Alaska unclaimed property in compliance with State of Alaska policy. Collaborate with UAF OFA to clear unprocessed checks that need to be issued or canceled.
Process web check rejects. Add charge back to the student account and apply the stop pay fee. Communicate with students about the reversal so they understand their payment did not go through and they still owe.Essential
4-10Back up support for Bursar’s office functions during peak times. Respond to questions from students, staff, faculty, and other community members. Process student payments onto appropriate accounts. Receive and enter departmental deposits and issue receipts. Review student accounts to determine if fees are assessed correctly, properly paid, and credits are applied.Essential
|Knowledge, Skills, Abilities:
- Advanced knowledge of accounting and generally accepted accounting principles (GAAP), billing and collection procedures, and financial reporting.
- Proficiency using word processing, data entry, 10 key, excel, and working with confidential information.
- Knowledge of query development specific to financial or budget analysis.
- Must possess high-level analytical/problem-solving skills and oral/written communication skills (spelling, grammar, composition).
- Ability to work independently with little to no direction and productively as a team member.
- Skill in organization, time management, and attention to detail.
- Must be able to work well under stress, be flexible in the face of changing demands, changing timelines, and varying pressures while maintaining productivity and excellent customer service.
The ideal candidate will have a minimum of 2 years experience as a fiscal technician within a University setting.
Experience with Banner or other automated Information Systems. Prior experience in accounts receivable.
|Required Education or Training:
Bachelor’s degree in accounting, business, or related field and 6 months professional fiscal experience, or an equivalent combination of training or experience.
|Additional Job Details:
This position is located at the UAF campus in Fairbanks, Alaska. The successful applicant will be expected to report to duty at the UAF office as required.
This is a full-time, 12-month, non-exempt staff position complete with both a competitive salary and full employee benefits package.
New hires will be placed on the UA staff salary schedule, Grade 78, based on education and experience.
|Special Instructions to Applicants:
Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.
Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of applicants will begin immediately.
This position is open until filled.
|UAF COVID REQUIREMENTS:
At this time, all university employees are strongly encouraged to vaccinate themselves against the COVID-19 virus. While the federal government is not actively enforcing its COVID-19 vaccine mandates, including its mandate requiring vaccination of federal contractor employees, UAF remains contractually obligated as a federal contractor to comply with those requirements should federal enforcement efforts recommence. As a result, UAF may adjust its vaccination requirements for covered UAF employees (currently Troth Yeddha' campus and employees working in connection with certain federal contracts) at any time in the future, as needed, in order to comply with its contractual obligations.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact Lee Ann Amerson, UAF Financial Services HR Coordinator, at firstname.lastname@example.org or (907) 474-6664.
Advertised: Alaskan Daylight Time
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