Exam Counter Student Assistant

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  • Job Number:522297
  • Classification:Student Assistant 2
  • Grade:Student Assistant 2
  • Work type:On Campus, Student Employee
  • Administrative Unit:University of Alaska Fairbanks
  • School/Business unit:UAF eCampus
  • Location:Fairbanks
  • Categories: Business/Accounting/Finance, Office/Clerical, Other

Position Summary:

Looking for a centrally-located on-campus job with the opportunity to hone your professional skills while going to school? Come work at eCampus. Our focus is the student experience. You will work with students, staff, and faculty spread across the globe while supporting eCampus' front counter and exam services. This position requires excellent communication skills, the ability to work independently and within a team, diplomacy and professionalism. The successful candidate is comfortable using a computer, web browser, and most or all of the basic Google products: Gmail, calendar, drive, and sheets.

Duties:

Knowledge, Skills, and Abilities: Strong interpersonal and public relation skills, including outstanding customer service skills. Excellent verbal, electronic, and written communication skills with attention to tact and diplomacy. Ability to perform well under pressure. Excellent attention to detail. Additional weekend proctoring options available.
Typical Experience:
Provide front line customer service through chat, email and phone interaction. Provide in person customer check in processes, exam set up and sign in. Other duties as assigned supporting eCampus Service Counter efforts.
Required Education or Training:

This position requires excellent communication skills, the ability to work independently and within a team, diplomacy and professionalism. The successful candidate is comfortable using a computer, web browser, and most or all of the basic Google products: Gmail, calendar, drive, and sheets.

Applicants must be enrolled as UAF students taking a minimum of 6 credits per semester with a minimum GPA of 2.0 or a newly enrolled student.

Salary Information:

This is a Student Assistant 2 position; starting pay is $11.34 per hour, up to 20 hours per week. 

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

The review process for applications will be begin on November 28, 2022. 

UAF COVID Requirements:

Effective immediately, all new UAF hires, whose job function or work location results in the employee being subject to the UAF vaccine requirements guided by the Federal Contractor Employee vaccine mandate*, must be fully vaccinated with an FDA- or WHO- authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption no later than six weeks from the new hire's start date.

*Employees based on UAF’s Troth Yeddha’ (Fairbanks) campus, regardless of university affiliation and remote work status; Employees based in UAF research units outside Fairbanks (including Seward Marine Center, Kodiak Seafood and Marine Science Center, HAARP, Poker Flat, Lena Point, and Toolik Field Station); and Employees, regardless of their work location, paid by or directly working on impacted UAF federal contract.


The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.


UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination


The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.


Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.


If you have any questions regarding this position, please contact Donna Oyen, eCampus HR Coordinator, at dmhertzler@alaska.edu or (907) 455-2073.

Advertised: Alaskan Standard Time
Applications close: Alaskan Daylight Time

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