OIT Customer Support Services - Operations Student Assistant

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  • Job Number:521419
  • Classification:Student Assistant 2
  • Grade:Student Assistant 2
  • Work type:Student Employee
  • Administrative Unit:University of Alaska Fairbanks
  • School/Business unit:UAF Chancellor
  • Location:Fairbanks
  • Categories: Information Systems/Technology

Position Summary:

Starting Salary: $15.00/hr Work as part of our dynamic and diverse team alongside our full-time employees to provide first-class support and solve technological problems. Your day-to-day will involve helping students, staff, and faculty from across the UA system diagnose and troubleshoot technology issues. You will also have the chance to participate on project teams in a DevOps environment where you'll have the opportunity to learn more about technology in a fun and educational environment. If you enjoy solving puzzles, working with people, and getting to learn about and play with technology you should consider applying for this position! Students interested in learning more about technology in a fun and educational environment should consider applying for this position.

Duties:

100- Answer phones, assist walk in customers, and troubleshoot university or student owned computers - Collaborate with OIT Customer Support Services staff to assist with technology support tasks - Learn about all major consumer operating systems - Learn how to identify and remove malware - Learn how to identify, repair, and upgrade technology hardware - Provide technology purchase recommendations - Work on various projects as requested including Smart Classroom Technology builds - Deliver paper and toner to various university departments as neededEssential

Starting salary $15.00/hr

Work as part of our dynamic and diverse team alongside our full-time employees to provide first-class support and solve technological problems.  Your day-to-day will involve helping students, staff and faculty from across the UA system diagnose and troubleshoot technology issues.  You will also have the chance to participate on project teams in a DevOps environment where you’ll have the opportunity to learn more about technology in a fun and educational environment.  If you enjoy solving puzzles, working with people and getting to learn about the play with technology you should consider applying for this position.

Knowledge, Skills, Abilities: - Customer oriented and friendly individual who can deal with occasional stressful situations
- Basic understanding of technology and major desktop and mobile operating systems
- Interested and willing to learn about technology
Typical Experience:
Required: UA student enrolled in the minimum of 6 credit hours;
Preferred: Customer service, technical aptitude
Required Education or Training:

Prior experience is desired but not required (OIT is willing to invest in training and career development).

Salary Information:

This is a part-time Student temporary position, offering up to 20 hours/week while school is in session, additional hours available during summer/winter breaks.

Starting salary is $15.00/hr

Student Assistant Salary Schedule - Effective 7-4-2022

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

This is a pooled position, which means that the position remains open over the entire academic year. 

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.


The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.


UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination


The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.


Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.


If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

 

Advertised: Alaskan Daylight Time
Applications close: Alaskan Daylight Time

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