AgrAbility Client Specialist

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  • Job Number:521334
  • Classification:Administrative Specialist 2
  • Grade:Grade 78
  • Work type:On Campus, Staff Full-time
  • Administrative Unit:University of Alaska Fairbanks
  • School/Business unit:UAF Institute of Agr Nat Res & Ext
  • Location:Anchorage
  • Categories: Administrative/Personnel, Business/Accounting/Finance, Agricultural/Life Sciences/Vet Medicine

Position Summary:

The University of Alaska Fairbanks-Cooperative Extension Service, USDA funded, AgrAbility program is seeking a person with the ability to provide programmatic, client, and outreach support assistance. The AgrAbility Client Specialist will assist clients of the AgrAbility program and their family members that have disabilities through a multi-faceted approach with collaboration of Extension, non-profit disability service organizations, government agencies and experts so they and their communities continue to succeed in the agriculture industry. This position will increase disability awareness, educate those with disabilities of the available services and patriciate in a team to assist individuals and families in planning interventions, and assist them in securing needed assistive technologies. In addition this position will act as part of a team to provide outreach awareness of the program, maintain program partnerships, and assist with overall program operations & implementation. Applicants must work well with the public and have excellent organizational and communication (oral and written) skills since the position involves interpersonal public relations. Must possess a high level of accountability and discretion as this person will be working independently at times.

Duties:

1Client Services: Act as the first point of contact to assist clients of the program through direct calls, electronic mail, and virtual meetings to refer clients to appropriate & relevant personnel, departments, or agencies. Assist with the collection of client demographic data, case and assessment tracking, as well as monitoring for client outcomes. Provide support for work between the Alaska AgrAbility program and the National AgrAbility Program (NAP) to assist in coordination of collaborative opportunities with other state and regional programs (SRAPS) and working groups to assist clients. Refer clients to appropriate resources associated with their goals & objectives set forth by the clients and in consultation with the AgrAbility team. Be a part of a team to assist with achieving client goals and objectives. Coordinate with other university departments as needed to complete tasks in support of clients. Periodically assist the program with onsite client support in the field and at client operations statewide.Essential
2Programmatic Support & Development: Develop partnerships with community stakeholders for assistive technology, financial support resources, and other resources for clients. Develop and support relationships of the program internally at UA as well as with external agencies and partner organizations to create opportunities for program expansion in the areas of education, networking, and direct services. Work closely with the program ‘non-profit partners’ to coordinate programmatic meetings, client follow-up, newsletter submissions and program strategic planning. Support all aspects of the development, implementation, and maintenance of a program advisory council to provide feedback and guidance for the program. Assist with monthly, quarterly, and end of year reporting to meet grant requirements. Purchase supplies for the program as needed and assist with tracking of billing of non-profit partner and procurement contracts.Essential
3Outreach: Attend events statewide to promote the AgrAbility program such as conferences, fairs, and agency sponsored activities. Take shifts in running AgrAbility booth at the above events as health conditions (i.e. COVID status) allow. Coordinate educational events, training sessions, or webinars to include: scheduling, logistics, technology, and subject matter expert support. Maintain a calendar of events, create and distribute information to market the program via the internet on websites, social media, through partnership organizations, etc. Maintain publication inventory and coordinate publication distribution to partner sites statewide to expand awareness of the program. Coordinate internally travel and communication with Cooperative Extension Service offices statewide to provide outreach support for the program.Essential

Knowledge/Skills/Abilities:

  • Knowledge of or ability to work well with the public and have excellent organizational and communication (oral and written) skills since the position involves interpersonal public relations.
  • Ability to communicate effectively, both verbally & in writing and to communicate with a high degree of interpersonal skills.
  • Knowledge of office systems protocol and procedures since position provides programmatic support which includes program reporting, tracking, and implementation.
  • Skilled in standard office software and platforms including spreadsheets, word processing, peripheral equipment and internet/email knowledge. Ability to learn or possess knowledge in electronic form creation and use of software suites (Google suite applications) Must possess a high level of accountability and discretion.
  • Knowledge of or ability to learn new software to maintain websites, social media, and other marketing media platforms to market and support outreach of the program. Ability to learn IANRE dedicated software programs for the job (i.e. Qmenu, Foxit, Concor).
  • Ability to travel periodically and assist contractors in the field with occupational assessments

Typical Experience:

Preferred:

Experience working in or growing up in an agricultural industry
Experience working in a university setting.

Required Education/Training:

Associate’s degree and two years progressively responsible experience related to program development, or an equivalent combination of training and experience.

Driver's license or ability to obtain one.

Position Details:

This is a full-time, 12-month, non-exempt staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA staff salary schedule, Grade 78, based on education and experience.

Review Date:

This position is open until filled.  The initial review date is August 15, 2022.

Applicant Instructions:

Please submit a cover letter, resume and the names, email and phone number for three (3) professional references.

UAF COVID Requirements:

Effective immediately, all new UAF hires, whose job function or work location results in the employee being subject to the UAF vaccine requirements guided by the Federal Contractor Employee vaccine mandate*, must be fully vaccinated with an FDA- or WHO- authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption no later than six weeks from the new hire's start date.

*Employees based on UAF’s Troth Yeddha’ (Fairbanks) campus, regardless of university affiliation and remote work status; Employees based in UAF research units outside Fairbanks (including Seward Marine Center, Kodiak Seafood and Marine Science Center, HAARP, Poker Flat, Lena Point, and Toolik Field Station); and Employees, regardless of their work location, paid by or directly working on impacted UAF federal contract.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.


UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

 

Advertised: Alaskan Daylight Time
Applications close:

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