Enrollment Counselor

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  • Job Number:521057
  • Classification:Student Services Professional 3
  • Grade:Grade 79
  • Work type:Hybrid, On Campus, Staff Full-time
  • Administrative Unit:University of Alaska Fairbanks
  • School/Business unit:UAF eCampus
  • Location:Fairbanks
  • Categories: Academic Advising/Support, Student Affairs/Services

Position Summary:

UAF eCampus is looking for an Enrollment Counselor to join a highly collaborative and energetic office culture focused on student success. The Enrollment Counselor will work directly with prospective online students taking them from inquiry through matriculation. A primary focus will be on guiding students through the enrollment funnel with a single point of contact. This is a Fairbanks-based position with flexible and remote work options. The successful candidate will be an integral part of furthering eCampus’ mission of providing high quality, interactive educational experiences to students in Alaska and around the world.


1Recruitment/Admissions Provide one-on-one admissions counseling regarding opportunities for UAF online programs to geographically and culturally diverse prospective students. Set up regular communication (over the phone, via email, using video chat and in person) with prospective students. Guide prospective students through UAF’s enrollment funnel (i.e., from application to course enrollment) by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements and student support services. Assist students with form submission and data/information collection requirements. Interpret and communicate UAF policies in regards to admissions requirements for domestic and international students, transfer credit evaluation, alternative methods of earning credits, course modalities as well as scholarship and financial aid processes to students, faculty, and staff. Keep detailed and accurate records of student interactions and recruitment, while observing FERPA requirements. Develop and maintain strong and proactive relationships with prospective students to facilitate matriculation. Attend events and give presentations on and off campus at high schools, military education centers, home school fairs, transfer student events and other events as assigned. Serve as a liaison between prospective students and academic departments, the Office of Admissions, Financial Aid and other campus offices to ensure students are connected to UAF and receive accurate information. Communicate with these constituents regarding eligibility and acceptance.Essential
25Advising Provide one-on-one academic advising guidance to ensure students are successfully starting their college coursework. Advise students regarding financial aid options (loans, grants, scholarships, etc.) and eligibility including Satisfactory Academic Progress and academic standing. Extensive use of EAB Nanook Navigator products including cases, alerts, notes, appointments, and reports required. Serve as the primary point of contact for incoming students for coordination, communication, oversight and trouble-shooting of eCampus academic placement testing to ensure placement into appropriate math, science or writing courses. Interpret scores for distance learners as needed. Regularly review eCampus outward facing advising, student services and placement pages.Essential
3Enrollment Provide one-on-one enrollment guidance, that may include course selection, course registration, course materials selection, LMS orientation and navigation assistance, fee payment and academic calendar guidelines, etc. Provide extensive explanation of UAF campus and department policies, procedures, student resources, and programs to the eCampus online student population. Create and maintain reference materials for distance learners and successful remote instruction. Facilitate connections with and referrals to student success resources for online learners. Participate in various enrollment and retention calling campaigns during the academic year and summer term. Coordinate eCampus participation in university-wide outreach initiatives such as calling campaigns and early alerts. Provide transitional services for online students to connect with their admitted academic program advisor. Track and follow up to ensure student retention and campus connections. Coordinate student-facing communications in conjunction with eCampus Communication Manager and eCampus social media efforts (ex: Signal Vine for texts, Campaign Monitor for emails).Essential

eCampus at the University of Alaska Fairbanks is seeking applicants for an Enrollment Counselor position. This position provides student service and guidance for students from the point of inquiry through matriculation. eCampus is seeking a highly energetic and motivated person who can assist students from all over the globe as they transition to a college career. The position is Fairbanks-based, but has flexible and remote work options.


  • Knowledge of advising principles and practices
  • Knowledge of enrollment principles and practices
  • Knowledge of university curriculum
  • Skill in written and oral communication
  • Skill in record keeping
  • Ability to work with and explain technology
  • Ability to thrive in a fast paced environment


Three years experience in admissions or advising or student services or an equivalent combination of education and experience.


Bachelor’s degree OR an equivalent combination of experience and education.

This position is a full time, 12-month position at a Grade 79, (minimum $26.08/hr). Salary commensurate with experience, complete with UA employee benefits package. UA provides a generous compensation package that includes excellent benefits including retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.

This position is open until filled with the initial review of applications to begin July 18, 2022. To ensure your application is considered, you must apply by 11:55 Alaska time pm on July 17, 2022.

Please include a cover letter, CV/resume, names and contact information for three (3) professional references

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

UAF COVID Requirements:

Effective immediately, all new UAF hires, whose job function or work location results in the employee being subject to the UAF vaccine requirements guided by the Federal Contractor Employee vaccine mandate*, must be fully vaccinated with an FDA- or WHO- authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption no later than six weeks from the new hire's start date.

*Employees based on UAF’s Troth Yeddha’ (Fairbanks) campus, regardless of university affiliation and remote work status; Employees based in UAF research units outside Fairbanks (including Seward Marine Center, Kodiak Seafood and Marine Science Center, HAARP, Poker Flat, Lena Point, and Toolik Field Station); and Employees, regardless of their work location, paid by or directly working on impacted UAF federal contract.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close:

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