Student Assistant-Military & Veteran Student Services

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  • Job Number:519612
  • Classification:Student Assistant C
  • Grade:Student C
  • Work type:Student Employee
  • Administrative Unit:University of Alaska Anchorage
  • School/Business unit:UAA VC Student Affairs
  • Location:Anchorage
  • Categories: Student Affairs/Services

Position Summary:

UAA’s Military & Veteran Student Services provides support to service members, veterans, and their families by equipping students with the tools necessary for success. This position is expected to have broad knowledge of our programs and processes while engaging in meaningful customer interactions. Furthermore, the position is responsible for checking in and assisting students, troubleshooting student issues, and imaging documents. We are looking for motivated, team-oriented individuals with outstanding customer service and organization skills, and the ability to learn, understand, and relay complex policy and process to prospective and current UAA students.

Duties:

100• Help students eligible for VA educational benefits understand how to successfully access and utilize their benefits at UAA. • Meet and greet students when they come to our resource center for assistance. • Provide general information about the rules and responsibilities regarding VA educational benefits to students both in person and over the phone. • Various other general office operations.Essential

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent verbal and written communication in addition to persuasively clear and
concise customer service skills.
• Demonstrated ability to interact with diverse audiences.
• Ability to handle diverse tasks simultaneously using prioritization.
• Ability to handle escalated issues calmly and appropriately and to take initiative to
resolve problems and offer solutions.
• Ability to demonstrate proficiency with software applications used in the department.
• Strong problem-solving skills.
• Understanding of the various VA educational benefits programs available to students.

TYPICAL EXPERIENCE:

• Computer skills and data experience
• Knowledge of the different VA educational benefit options available to students.

REQUIRED EDUCATION OR TRAINING:

Must be enrolled in a minimum of six credit hours in the current semester of employment or have been enrolled the preceding semester for six or more credit hours, and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters.

Hold at least a 2.0 cumulative GPA.

 

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

At-Will:

Pursuant to Board of Regents’ Policy 04.01.055.B, temporary, extended temporary, adjunct, student, casual labor, regular new hire probationary employees and those positions designated by the president as officers and senior administrators of the university are employed at-will.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close: Alaskan Daylight Time

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