Box Office Manager for the Alaska Airlines Center

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  • Job Number:519491
  • Classification:Administrative Specialist 3
  • Grade:Grade 79
  • Work type:On Campus, Staff Full-time
  • Administrative Unit:University of Alaska Anchorage
  • School/Business unit:UAA VC Student Affairs
  • Location:Anchorage
  • Categories: Recreation/Event, Business/Accounting/Finance, Other

Position Summary:

The University of Alaska Anchorage, Division of Campus Services, seeks a Box Office Manager to oversee all ticketing aspects of the Alaska Airlines Center (AAC). The AAC is a stunning 196,000 square foot facility that seats up to 5,000 spectators in the main arena and is a cornerstone of UAA’s Anchorage campus. The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, they will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.


10%Oversee Event Related Ticket Operations: • Plan, direct, and evaluate the work of others • Provide leadership for Box Office personnel • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.Essential
20%Marketing of Tickets for Revenue Generation and Community Awareness: • Develop and implement comprehensive ticket sales programs • Work with University personnel to set up various ticket discounts and promotions • Utilize ticket software to communicate with ticket holders and initiate new sales opportunitiesEssential
5%University and Community Partnerships: • Develop strong campus partnerships including, but not limited to, UAA Athletics, Alumni Relations, UAA Facilities and Campus Services, University Police, Student Life and Leadership, and Residence Life. • Develop strong community partnerships including, but not limited to, Athletics Sponsors, Corporations, local Businesses, Alaska Native tribes, Non-Profits, and Community Groups • Perform other duties as assignedEssential
65%The Box Office Manager is responsible for overall management and operation of the AAC Box Office. Oversight of General Box Office Operations: • Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc. • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement • Manage all information being sent and posted through ticketing system • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting • Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing • Update and relay all box-office related event information to each department and client • Investigate and resolve ticket-related issues • Responsible for season ticket renewal mailings, processing of season ticket monies and printing/distribution of season tickets • Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc. • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates • Prepare and maintain required confidential and necessary reports/records for the Client/Contract Administrator and for University leadership. • Process/fill approved charity tickets requests; document all complimentary tickets issued • Process donor seat selection and retention • Management of all aspects of customer service as it relates to both internal and external customers • Direct the creation and control of fiscal budget for the Box Office department • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectivesEssential


• Excellent communication and interpersonal skills.
• Demonstrated organizational leadership ability.
• Ability to work with and maintain highly confidential information.
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment, and commitment to diversity.
• Demonstrated knowledge of the principles and practices used in the successful management of a Box Office.
• Ability to anticipate problems and implement corrective action.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
• Strong orientation towards hospitality and customer service for the meeting, convention, and entertainment industries.
• Basic knowledge of Ticketing Software terminology used in Box Office/Sales settings.
• Effective supervisory skills, and the ability to work effectively with, develop, and support a diverse team.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to work under minimal supervision.
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours as needed.
• Ability to move about the arena and event sites before, during and after events to service clients and supervise staff.
• Must have professional attitude and appearance.

Typical Experience:

Minimum of two to four years of increasingly responsible Box Office/Ticketing Management experience, preferably with a sports facility, convention center, performing arts facility, or other multi-purpose facility.

Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration, or related field.

Required Education or Training:

FERPA certification or certification completion within 30 days of the job start date.
Title IX certification or certification completion within 30 days of the job start date.
Behavior Based Safety (BBS) certification or certification completion within 30 days of the job start date.
Workplace Harassment Prevention certification or certification completion within 30 days of the job start date.
Applicant must possess an unrestricted Alaska driver's license (and CDL with endorsements as required) or be able to obtain an unrestricted Alaska driver's license within 60 days of accepting the job. In addition, the applicant must meet UAA's safe driving criteria.


This is a full-time, term-funded, Grade 79, minimum $26.08/hr, DOE, 12-month position complete with a competitive salary and UA employee benefits package .

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

Application Instructions:

Please attach a cover letter, resume, and contact information for at least three professional references. References must include a current or recent supervisor. 

To ensure consideration, please apply prior to 11:55 pm, Alaska Standard Time on May 29, 2022. This position will close to applications on May 29th at 11:55 pm, Alaska Standard Time. 


Term Position:

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.


Advertised: Alaskan Daylight Time
Applications close: Alaskan Daylight Time

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