Manager of the Military & Veteran Academic Success Center

Apply now Job no: 518401
Classification:Student Services Professional 3
Grade:Grade 79
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA Office of the Provost
Location: Anchorage
Categories: Executive/Director/Management, Communications/Public Relations/Marketing

Position Summary:

The Manager of the Military & Veteran Academic Success Centers position works under the supervision of the Associate Vice Provost for Targeted Programs & Populations to oversee three MVASC located at Joint Base Elmendorf Richardson and UAA. The incumbent will oversee the daily operations of the Centers, supervise staff members, develop programming to support academic student success, assist prospective and current military & veteran students, and work collaboratively with internal and external organizations, departments, and agencies, in addition to other duties as assigned. A strong, up-to-date knowledge of national, state, and local policies and regulations affecting military & veteran students and their families is required. This position will also require some evenings and weekend work.


25Outreach and Collaboration: • Promote MVASC and its programs across the university, JBER, and to stakeholders and departments • Make presentations related to MVASC and military & veteran issues to university and community stakeholders as necessary or in collaboration with other UAA departments • Work closely with departments across campus to provide support for military & veteran students • Work with a diverse and fluid population of students, community, and stakeholders • Maintain up-to-date knowledge of national, state, and local policies and regulations affecting military & veteran students and their families • Work closely with Military & Veteran Student Services to ensure access to benefits specialists for students in the Center • Partner with outside entities (i.e. JBER and other community groups) when appropriate • Ensure compliance with applicable rules, regulations, processes, policies and procedures of the institution • Work collaboratively with the Learning Commons to provide academic and general support to military & veteran students and their families • Participate in and support the planning and implementation of a variety of campus programming, that support military & veteran students across campus. • Advise senior administrator(s) of administrative operations, and potential and/or actual items of concern • Represent the MVASC and senior administration on committees, to the public and with other unitsEssential
25Supervision: • Staff recruitment, selection, training, evaluation, supervision and performance management/evaluation • Direct, motivate, and manage the diverse functions and activities of staff • Ensure staff and student worker compliance with best practices, program policies and regulations • Mediate interpersonal or intra-departmental conflict • Maintain confidentiality on a variety of sensitive issuesEssential
50Center Oversight/Administration: • Work with the AVP for Targeted Programs & Populations (AVP) to organize and determine the mission, vision, and goals for the Military & Veteran Academic Success Centers (MVASC) • Conduct strategic and long-range planning and implementation for the MVASC • Assist the AVP with system, program, policy and procedure development for the MVASC • Develop, implement, manage and assess MVASC programs at JBER and UAA • Create and manage budgets when required • Analyze and administer budgets when required • Prepare, develop or assist with annual budget projections and “what if” scenarios for MVASC budgets • Maintain and update department webpages and ensure ADA compliance for department materials • Develop, establish and implement priorities, goals, strategic focus and direction of the MVASC • Promote efficient functioning and/or continuous improvement in services and/or operations for the MVASC • Prepare, analyze and approve quarterly and annual management reports regarding student assistance and satisfaction, delivery and execution of programming, and student success. • Analyze and resolve far-reaching, complex problems • Manage, analyze and assess liabilities as they relate to the MVASC • Serve as subject matter expert in the area of Military & Veteran academic student success • Attend administrative meetings and trainings including participation as a member of the AVP’s Leadership Team • Participate in committees as assigned and as appropriate.Essential


Knowledge of program.
Knowledge of strategic, short and long range planning processes.
Program/project management skills.
Excellent public speaking, customer service, tact, diplomacy and persuasion skills.
Ability to analyze information.
Ability to communicate effectively in person and in writing.
Ability to manage personnel.
Ability to build successful teams.
Ability to resolve interpersonal conflict.
Ability to analyze complex situations and propose viable solutions and courses of action.
Ability to define appropriateness of requests.
Knowledge of program design.
Negotiation skills.
Ability to decipher requests for information and formulate appropriate responses to such requests.
Ability to synthesize information from multiple sources to create comprehensive reports.
Ability to develop and implement policy.
Ability to make complex decisions that may not be favorable to all parties.
Ability to resolve interdepartmental conflicts.
Public administration skills.
Ability to develop and initiate sound recommendations to executive management.
Ability to recommend process improvements.
Ability to formulate response to inquiries.
Ability to identify larger unit to address requests for information when necessary.
Ability to create and implement effective long range and strategic plans.
Ability to develop and recommend programs/projects.
Ability to balance needs of department and the needs of the university.
Extensive knowledge of processes to understand how activities affect MAU.
Expert planning and leadership skills.
Strong public administration skills.
Ability to mediate conflict and motivate.
Ability to identify, organize, plan and allocate resources.
Ability to work with diverse populations.

Typical Experience:

This position requires a Baccalaureate degree in a relevant field and three years progressively responsible experience, or an equivalent combination of training and experience with military and veteran programs. Advanced degree preferred.

Required Education or Training: 

This position requires a Baccalaureate degree in a relevant field and three years progressively responsible experience, or an equivalent combination of training and experience with military and veteran programs. Advanced degree preferred.

Applicant Instructions: 

Please attach a resume, cover letter, and names and contact information (email and phone number) for three (3) professional references.

*To be eligible for this position, applicants must be legally authorized for unrestricted employment in the United States. No work visas will be sponsored for this position

**An initial review of applications will begin on December 2, 2021. To ensure consideration, please submit your application by December 1, 2021 at 11:55 pm Alaska Standard Time. Applications received after this date may not receive consideration.

This is a full-time, term-funded, Grade 79 ($26.08/hour minimum or DOE) 12 month position, complete with competitive salary and UA employee benefits package.

Term Position:

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Standard Time
Applications close:

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