IT Services Student Assistant Pool

Apply now Job no: 518229
Classification:Student Assistant B
Grade:Student B
Work type:Student Employee
Administrative Unit:University of Alaska Southeast
School/Business unit:UAS Information Technology Services
Location: Juneau
Categories: Information Systems/Technology, Other

Position Summary:

This is a Student Assistant B labor pool for the UAS IT Services department. It is a great opportunity for students to gain valuable work experience providing technical support to a diverse community. This position is for applicants with no previous experience, but relative skills in technical assistance. Applications will be accepted on an ongoing basis and filled as positions become available.

Duties:

100%Answer basic questions and provide general guidance in the use of software programs such as word processors, spreadsheets, web browsers, electronic mail, and electronic conferencing. Encourage self-sufficiency by directing technology users to information sources such as manuals, tutorials, or seminars. Install, monitor, and maintain microcomputer hardware and software. Help operate audio and video equipment in a live broadcast environment.Essential

IT Services has several divisions that include the Helpdesk, Classroom Support, Media Services, Network and Desktop Support, and Information Systems.  Applicants do not need to possess previous work experience for this position.  However all applicants should have well-rounded communication skills to perform various customer service duties.  Any additional training will be provided on the job by the IT Services staff.

This position starts at $10.34 per hour. 

A student in this position will operate and/or promote effective use of technology by providing direct technical assistance to UAS students, faculty and staff. This is an opportunity to build skills and get professional experience in a fast paced, dynamic and fun environment.  Work assignments may include:

  1. Answer basic questions and provide general guidance in the use of software programs such as word processors, spreadsheets, web browsers, electronic mail, and electronic conferencing.
  2. Encourage self-sufficiency by directing technology users to information sources such as manuals, tutorials, or seminars.
  3. Install, monitor, and maintain microcomputer hardware and software.
  4. Help operate audio and video equipment in a live broadcast environment.

It Services will typically consider applicants who can work a minimum of 15 hours/weekly and maintain a consistent work schedule throughout the academic year.  

Knowledge, Skills and Abilities:

Advanced technical knowledge is not required for this position. However, applicants must: have good communication skills and an ability to provide good customer service in a highly active environment, a basic familiarity with computer software applications, be able to work with direct supervision, and exercise initiative in advancing their technical knowledge.

Required Experience:

None

Required Education or Training:

Appropriate training will be provided by IT Service staff.

Type of Employment:

This recruitment is open to current students of the University of Alaska. All applicants must have a 2.0 cumulative GPA and maintain enrollment in at least 6 undergraduate credit hours, or 6 graduate credit hours for student employment during the academic year. 

To Apply:

Please submit a cover letter, resume, and at least one reference. Applications will be reviewed on an as-needed basis. 

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close: Alaskan Daylight Time

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