Information Technology Services (ITS) has put together a program to give Student workers an opportunity to experience real-life IT Service Center scenarios. This program will give students the knowledge and experience of working in an IT Call Center. Upon completion, students will be able to market themselves in this IT area, as they will learn both technical and customer service skills and have many different experiences to share with a future employer. If you are looking for a part-time job that will provide you with exciting new challenges, opportunities for professional growth and development, and provide a great start to a career in Information Technology, then this new program is for you! "This program will give students the knowledge and experience of working in an IT Call Center or Computer Lab."
ITS is looking for applicants who are excited to learn new technologies in the following areas: computer consulting, desktop/laptop, networking, audio/visual and call center support. Applicants must have experience using software such as Windows 8/10, MS Office 2016/2019 (Word, Excel, PowerPoint and Access), and internet applications such as web browsers, Telnet/SSH, email and FTP. Familiarity with Computer and A/V Hardware and various cabling for computers and displays is desired. Experience troubleshooting technical problems, analyzing situations, and solving problems is required. Applicants must possess excellent communication, public relations, and customer service skills to include a strong command of the English language, both written and verbal with the ability to work in a diverse environment of students, faculty, and staff. Ability to interpret customer requests for assistance and provide appropriate solutions and instruction. Excellent teamwork skills are essential. Applicants must provide appropriate solutions and instruction and must be able to maintain a high level of confidentiality. Must have the ability to lift, maneuver and transport departmental equipment, restock printers and transport paper and supplies to another site.
To be eligible for student employment, an applicant must:
a. Be enrolled in the University of Alaska system with a minimum of six credit hours in the current semester of employment; or
b. Have been enrolled the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and
c. Have at least a 2.0 cumulative grade point average (GPA) or approval from the MAU Senior Student Services officer or his/her designee.
d. Students enrolled in nontraditional programs of study will be considered eligible for student employment with the approval of the Senior Student Services officer.
e. An applicant must provide evidence of enrollment as outlined above to substantiate employment eligibility.
REQUIRED EDUCATION OR TRAINING:
Qualifications that are preferred, but not required: Experience working in a computer lab, hardware/software department/company or a technology customer service organization. Experience with Mac OS X; networking; basic programming knowledge of C, C++, PHP, Perl, Java, etc; MiniTAB, SPSS and/or AutoCAD. Experience troubleshooting, configuring and connecting A/V equipment a plus.
Additional Documents: Please provide a resume and cover letter with your application.
Review date: This is a pooled position and applicants will be reviewed on an as-needed basis.
Reasonable Accommodation Statement:
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
Affirmative Action Statement:
UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination
Pursuant to Board of Regents’ Policy 04.01.055.B, temporary, extended temporary, adjunct, student, casual labor, regular new hire probationary employees and those positions designated by the president as officers and senior administrators of the university are employed at-will.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Public Disclosure Statement:
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.
It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.
If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.