Apply now Job no: 517917
Classification:Information Systems Technician - Operations 2
Grade:Grade 76 (GeoDiff 27%)
Work type: Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Bristol Bay Campus
Categories: Information Systems/Technology
The Bristol Bay Campus is looking for someone to provide computer support, assist rural sites with technical issues, update software, maintain hardware, and other various technology-related duties. This position will require continual learning to keep up with technology changes.
10 10% Planning & Inventory
Research and make purchasing recommendations for technology product solutions (ie: Recommend headset/microphone units). In collaboration with Campus director and other staff, engage in technology strategic planning and planned obsolescence.
Inventory technology equipment and maintain replacement schedule.
Set up process for tracking checked out equipment.
Attend required meetings and carry out other duties as assigned. Essential
10 10% Provide Support for Network Operations
Provide campus network support and support for management of servers and personal computers under the direction of UAF OIT. Set up directories and give access to BBC employees. Backup data. Essential
30 30% Provide User Support
Troubleshoot user reported issues: hardware & software, network use, video conferencing, phones, etc. Instruct employees on technology use and create training materials. Maintain confidentiality of users and their data. Make campus level policy recommendations and ensure UA and UAF best practices are being followed. Training is ongoing to keep up with advancing technology. Village travel may be required Essential
50 50% Equipment and Operation Support
Configure hardware & software including regular updates. Train and keep current on use and general maintenance of office, computer, and technology driven educational equipment and software including: telecommunications, multipurpose office/copy machines, computers, iPads, flight simulators, ink/3D/laser printers, security cameras, and CNC cutting machines. Purchase related supplies. Instruct users on BBC owned technology.
(ie: Configured the new Canon multipurpose machine to scan to a network drive.) Essential
10 month, full-time, non-exempt position.
Ability to install, maintain, update, repair desktop computing hardware and software. Excellent troubleshooting skills. Ability to work calmly and efficiently in a crisis. Familiar with TCP/IP networks. Ability to do preventative maintenance. Excellent communication and organizational skills. Computer software: Google Suite. MS Office Suite. DocuSign. Windows and Apple operating systems.
One year experience in computer systems or network operations environment with responsibility of basic operations of technical applications.
Two years experience in computer systems preferred.
REQUIRED EDUCATION OR TRAINING:
One year of demonstrated knowledge or training in computer science, management information systems, information technology, or other related field. Demonstrated experience working with a variety of personal computers, networked devices operating on wifi or connected to a network, and going step-by-step through a troubleshooting process.
The following are required as a complete application:
Cover letter detailing your interest
The names and contact information for three professional references to include previous supervisors
Review of applications will begin on September 29, 2021. Please apply by 11:59 pm on September 28, 2021 for full consideration.
Reasonable Accommodation Statement:
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
Affirmative Action Statement:
UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.
Public Disclosure Statement:
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
University of Alaska is a Drug-Free Workplace.
University of Alaska campuses are Tobacco-Free.
It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.
If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.
Advertised: Alaskan Daylight Time 15 Sep 2021
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