ATD TEMP Flight Operation Desk Assistant (ODA) Labor Pool

Apply now Job no: 517537
Classification:Temporary Clerical
Grade:Temporary Staff Grade 73
Work type:Temporary
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA Community & Technical College
Location: Anchorage
Categories: Administrative/Personnel, Office/Clerical

Position Summary:

The UAA, Aviation Technology Division (ATD) is seeking multiple, part-time, temporary Flight Operations Desk Assistant(s) to support the day-to-day operations of the Flight Operations department. Within this labor pool, there are 2 levels: ODA Level I and ODA Level II. Each of the 2 levels within this labor pool have distinct levels of responsibilities and minimum experience requirements as noted. These positions are required to work flexible hours to include mornings, evenings, nights, and weekends when situations dictate. Exact hours to be established between employee and supervisor.

Duties:

20ADMINISTRATIVE / ACCOUNTING FUNCTIONS (includes but not limited to the following): Accepting payments for aircraft or simulator use via cash, check or credit card. Performing daily reconciliations of accounts to ensure invoicing and payments are accurately posted / aligned. Creating rosters and spreadsheets (using Google Sheets or Microsoft Excel) as situations dictate. Other duties as assigned.Essential
30STUDENT SERVICES (includes but not limited to the following): Communicating flight management processes with students and keeping them current on changing requirements. Ensuring student pilots complete required documentation and meet appropriate standards as referenced in the Flight Operations Policies & Procedures Manual. Creating and maintaining flight operations aircraft records and confidential student flight training master files. Assisting students with Aviation Refund Requests of prepaid flight fees when situations warrant. Leading prospective student and community tours of ATD Flight Ops Other duties as assigned.Essential
50OPERATIONAL CONTROL (includes but not limited to the following): Maintains operational insight of flight activities, weather, and airport conditions during assigned shift. Assists in the development of monthly training schedule based on aircraft, student and instructor availability. Reviews flight training activity schedule throughout the day and makes scheduling adjustments as needed. Oversees Flight Dispatch process with Students and Instructors. Coordinates meetings for Flight Operations personnel and students. Other duties as assigned.Essential

Responsibilities of the Operations Desk Assistant Level I and Level II positions include but are not limited to the following:

OPERATIONAL CONTROL (includes but not limited to the following): Maintains operational insight of flight activities, weather, and airport conditions during assigned shift. Assists in the development of monthly training schedule based on aircraft, student and instructor availability. Reviews flight training activity schedule throughout the day and makes scheduling adjustments as needed. Oversees Flight Dispatch process with Students and Instructors. Coordinates meetings for Flight Operations personnel and students. Other duties as assigned.

STUDENT SERVICES (includes but not limited to the following): Communicating flight management processes with students and keeping them current on changing requirements. Ensuring student pilots complete required documentation and meet appropriate standards as referenced in the Flight Operations Policies & Procedures Manual. Creating and maintaining flight operations aircraft records and confidential student flight training master files. Assisting students with Aviation Refund Requests of prepaid flight fees when situations warrant. Leading prospective student and community tours of ATD Flight Ops. Other duties as assigned.

ADMINISTRATIVE/ACCOUNTING FUNCTIONS (includes but not limited to the following): Accepting payments for aircraft or simulator use via cash, check or credit card. Performing daily reconciliations of accounts to ensure invoicing and payments are accurately posted / aligned. Creating rosters and spreadsheets (using Google Sheets or Microsoft Excel) as situations dictate. Other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES:

BOTH LEVELS:

Knowledge of professional level office methods and practices.

Customer service skills and the ability to communicate effectively with diverse populations both orally and in writing - to include performing proofing and editing tasks when situations dictate.  

Basic knowledge of computer operations and ability to use Microsoft Office Suite to include Word, Excel, PowerPoint, and Access; web-based databases; Google Applications; and email programs. 

Knowledge of cash handling processes.

Ability to use discretion and maintain confidentiality. 

Multi-tasking and prioritization skills and abilities.

Knowledge of filing systems and processes. 

ODA LEVEL I:

Familiarity with aviation-scheduling or aviation-accounting software programs preferred.

Introductory level understanding of weather, flight tracking, and aviation information applications. 

Basic ability to operate a two-way radio.

Basic level understanding of FAA regulations associated with a flight training organization.

ODA LEVEL II:

Familiarity with aviation-scheduling or aviation-accounting software programs required.

Beginning/Intermediate level understanding of weather, flight tracking, and aviation information applications.  

Proficient skill level using web-based databases, Google Applications, Banner, and Blackboard.

Demonstrated experience operating aviation-related two-way radio systems.

Beginning/Intermediate level understanding of FAA regulations associated with a flight training organization.

Ability to provide direction / instruction to others in a lead capacity.

Evidence of ability to independently draft business correspondence such as letters, memos, instructions/check lists, etc.

REQUIRED EXPERIENCE: 

BOTH LEVELS:

Familiarity with office machines (copiers, printers, credit card machine, and computers).

Customer service background working with diverse populations. 

ODA LEVEL I:

6 months clerical experience.

Documented cash handling experience to include issuing receipts.

ODA LEVEL II:

12 months clerical experience within an Aviation environment.

6 months experience performing in a lead capacity among peer employees.  

Documented cash handling experience to include issuing receipts.

TYPICAL EDUCATION OR TRAINING:

REQUIRED: 

ODA LEVEL I:  HS Graduation or the equivalent and 1 semester of college experience

ODA LEVEL II:  HS Graduation or the equivalent, minimum of 1 academic year of successful college coursework, and actively pursuing an aviation-related degree.  .

PREFERRED: 

ODA LEVEL I:

Introductory (3-6 months) office/administrative experience

ODA LEVEL II:

Beginning (6-12 months) office/administrative experience with a background in the aviation education or industry.

 

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

At-Will:

Pursuant to Board of Regents’ Policy 04.01.055.B, temporary, extended temporary, adjunct, student, casual labor, regular new hire probationary employees and those positions designated by the president as officers and senior administrators of the university are employed at-will.

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free. 

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

 

 

Advertised: Alaskan Daylight Time
Applications close: Alaskan Daylight Time

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