Parking Services Team Leader

Apply now Job no: 517353
Classification:Student Assistant C
Grade:Student C
Work type:Student Employee
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA VCAS Business Services
Location: Anchorage
Categories: Other

Position Summary:

UAA is seeking student workers with previous UAA Parking Services Call Team Officer experience. If you have at least 1 semester of UAA parking Services (CTO) experience, please consider applying. This is a pooled student position and applicants will be hired on an as needed basis.

Duties:

1001) Serve as the lead Call Team Officer (CTO), providing professional and responsive assistance to the UAA community with the highest degree of customer service. Respond to calls for service such as jumpstarts, unlocks, walking safety escorts, and locates. Provide education and enforcement of parking rules and regulations, to include patrolling of lots. Assist in maintaining a safe campus, reporting to the appropriate department or agency any situations that create an unsafe environment. 2) Train and mentor Call Team Officers (CTOs). Communicate all necessary information and updates. Oversee daily assignments of the Call Team Officers and keep log of each CTO's hours for timesheet verification. Monitor which lots are enforced and ensure waived lots are not cited. 3) Manage signage and markers during events (athletics, community events, snowfall). 4) Check out and collect equipment as needed. 5) Answer phone calls and provide information to resolve basic questions or concerns. 6) Assist Enforcement Supervisors as needed related to events and special projects.Essential

Knowledge/Skills/Abilities:

Reasoning skills, ability to work outside in all types of weather, self motivated, ability to maintain confidentiality, display professional demeanor, and make consistent decisions.  

Strong knowledge of the UAA campus (building names and lot locations), with minimum of one full semester working as a CTO in UAA Parking Services. Strong reasoning and decision making skills. Ability to work outside in all types of weather. Self-motivated, proactive, able to work with minimal to no direct supervision. Ability to handle confidential information appropriately. Ability to interact and communicate clearly and professionally with a diverse customer base, including individuals who may be verbally aggressive. Strong dedication to customer service approach. Ability to lead/supervise, mentor, train, and participate in performance review processes. 


Required Education or Training:

High school graduate or equivalent. 

Knowledge of UAA campus, building names, and parking lot locations.

Prior experience as a Call Team Officer (CTO) for a minimum of 1 semester at UAA.

 

To be eligible for student employment, an applicant must: 
a. Be enrolled in the University of Alaska system with a minimum of six credit hours in the current semester of employment; or 
b. Have been enrolled the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and 
c. Have at least a 2.0 cumulative grade point average (GPA) or approval from the MAU Senior Student Services officer or his/her designee.  
d. Students enrolled in non-traditional programs of study will be considered eligible for student employment with the approval of the Senior Student Services officer. 
e. An applicant must provide evidence of enrollment as outlined above to substantiate employment eligibility.

Salary:  $11.50/hour

Physical Demands, with our without reasonable accommodation:

  • Balancing
  • Crouching/Stooping
  • Feeling/Handling
  • Repetitive movement
  • Speaking
  • Standing
  • Walking/Running
  • Carrying
  • Reaching
  • Sitting
  • Twisting/Bending
  • Writing
  • Lifting up to 25 lbs

Environmental and Hazardous Conditions:

  • Animals/Wildlife
  • Indoor Temperature Extremes
  • Noise
  • Weather Extremes
  • Darkness/Poor Lighting
  • Traffic

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

At-Will:

Pursuant to Board of Regents’ Policy 04.01.055.B, temporary, extended temporary, adjunct, student, casual labor, regular new hire probationary employees and those positions designated by the president as officers and senior administrators of the university are employed at-will.

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free. 

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close: Alaskan Daylight Time

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