IS Ops Technician

Apply now Job no: 517241
Classification:Information Systems Technician - Operations 3
Grade:Grade 78
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA College of Health
Location: Anchorage
Categories: Information Systems/Technology

Position Summary:

UAA Center for Human Development/Alaska Training Cooperative promotes healthcare and behavioral health career development opportunities for direct support professionals, supervisors and professionals in the filed engaged with the Alaska Mental Health Trust Authority beneficiaries by ensuring that training technical assistance and training is accessible and coordinated. The IS Ops Technician will provide the project management and in-house support for the Learning Management System (LMS) and other technical skills needed to maintain the AKTC's workforce training mission.


10As a member of the technology team, provide back-up support for LMS users and training coordinators by email and phone, Zoom meeting scheduling, and Constant Contact email advertising. Ability to troubleshoot customer technical challenges.Essential
10Primary support for the Moodle content delivery system including setting up classes, uploading class resources, linking with the LMS, creating post-pre evaluations, monitoring and supporting enrollments.Essential
20In-house support of AKTC/AHEC Learning Management System (LMS) providing 2nd level technical support for issues including testing, suggesting possible solutions, passing issues on to the developer, maintaining a log of in-progress tasks and tracking progress on solutions. Monitors, tests and analyzes LMS operation functions and resolve significant operational problems.Essential
20Maintain a calendar of required reports for AKTC/AHEC projects. Use SQL queries to pull data from the LMS, format data to meeting project needs and pass on to the responsible staff person for incorporation in their final report. Coordinate with developer for data that requires their intervention. Stage production runs and maintain production schedule.Essential
25Project management of AKTC/AHEC LMS, serving as liaison between staff and the database developer determining needed functionality, assessing proposed solutions, and monitoring progress. Maintain accuracy of SQL database information and ability to troubleshoot.Essential
5Keep up on current technology trends.Essential
5Manage tech-related contract renewals and subscriptions, including maintaining a calendar of renewals and submitting purchasing information.Essential
5Update and maintain AKTC/AHEC LMS websites, the AKTC website, and the AKTC page in the CHD section of the UAA website. Create, update, and modify print marketing materials for the AKTC and its projects.Essential
About the Center for Human Development:
The Center for Human Development (CHD) is a University Center for Excellence in Developmental Disabilities in Education, Research, and Service (UCEDDs) authorized by the Developmental Disabilities Assistance and Bill of Rights Act of 2000. There are 67 UCEDDs, at least one in every state and territory, which form an Association of UCEDD's ( Since CHD is the only UCEDD in Alaska, we serve the entire state.
The UAA Center for Human Development has 4 major functions:
  • Interdisciplinary education
  • Community training and technical assistance
  • Research
  • Information dissemination
These activities are designed to increase the independence, productivity, and community integration and inclusion for individuals with disabilities. CHD’s projects and activities are not limited to developmental disabilities; they focus on a wide range of disabilities, ages, and issues.
Position Summary:
This position will provide the project management and in-house support for the Learning Management System (LMS) and other technical skills needed to maintain the AKTC's workforce training mission.
  • Advanced knowledge of communication systems, diagnostic techniques, practice and procedures for a wide range of computer systems, platforms, applications, data communications, service tracking and other applications used in help desk services.
  • Ability to communicate effectively.
  • Ability to train and support staff to identify and resolve or refer operational problems in data processing, computer operations systems and related technology.
  • Demonstrated problem solving skills in areas of data processing functions and computer operations.
  • Ability to maintain security integrity.
  • Ability to maintain hardware and software.
  • Ability to monitor, test and analyze computer operation functions.
  • Ability to maintain accuracy of database informants and reports.
  • Ability to stage productions runs and maintains production/project schedules.


  • Mid-level Microsoft SQL server experience including executing queries for searching, updating records, and pulling reports.
  • Project management skills, including specifying project needs, tracking progress, and ongoing communication.

Preferred Experience:

  • Experience with learning management, content delivery systems, and online delivery systems (such as Moodle or Blackboard).
  • Proficient in HTML, CSS with experience in Javascript, Wordpress or other content management systems.
  • Proficient in Adobe InDesign, Photoshop, and Illustrator CS6 or newer.
  • Ability to manage and update existing websites.
  • Strong, responsive communication skills (written and verbal).
  • Experience providing support for people of varying levels of abilities and experience.

Associates degree in a relevant field (i.e. information technology or other related field) and 3 years experience, or an equivalent combination of training and experience.

Conditions of Employment:
Applicants must be eligible to work in the U.S.  No work visas will be sponsored for this position.

$23.84 per hour/minimum 

Assignment Information:
Term-Funded, Grade 78, Non-Exempt (hourly), Full-Time, 12 months per year,  and full employee benefits package (

Applicant Procedure:
Applicants will need to upload the following documents to their online application:

  • Cover letter highlighting qualifications that meet the specific requirements of this position
  • Resume
  • Contact information of three professional references

Review Date:
Review of applications will begin on July 12, 2021.


  • Term Position:

    This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

    Reasonable Accommodation Statement:

    The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

    Affirmative Action Statement:

    UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

    Background Check:

    The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

    Probationary Period:

    Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

    Public Disclosure Statement:

    Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

    University of Alaska is a Drug-Free Workplace.

    University of Alaska campuses are Tobacco-Free.

    Training Policy:

    It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

    Contact Information:

    If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close: Alaskan Daylight Time

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