Military Tuition Assistance Specialist

Apply now Job no: 516952
Classification:Student Services Professional 1
Grade:Grade 77
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Student Services
Location: Fairbanks
Categories: Business/Accounting/Finance, Academic Advising/Support, Student Affairs/Services

Position Summary:

Come join our Military & Veteran Services team at the University of Alaska Fairbanks (UAF) where our online Master’s in Criminal Justice was voted as one of the top 25 in the country by U.S. News and World Report in 2021, and our online Bachelor of Security and Emergency Management was voted as the top program in the country by Nonprofit Colleges Online. The Military Tuition Assistance Specialist position is crucial for our military and veteran-friendly institution, in a state with more veterans per capita than any other. Help students start their next adventure at UAF. We are seeking an exceptional candidate to add to our exceptional team. This position will be physically located in Fairbanks, Alaska. While there may be a current opportunity for remote work temporarily due to COVID, we are seeking an applicant who will report to work in office. This is a full time, year around position with full UA benefits.


3030% CUSTOMER SERVICE Explain VA education benefits and DoD tuition assistance to students, parents, staff, faculty and community partners. Develop briefings and present briefs on Tuition Assistance, MyCAA or VA educational benefits to small or large groups of service members or spouses. Troubleshoot and resolve issues presented via email, phone call and walk-in and explain requirements, regulations and processes associated with DoD TA and VA education benefits as well as the status of individual recipients with excellent customer service skills. Work with students, parents and university staff to explain the student's rights and responsibilities required for participation in DoD and VA programs while attending UAF. Respond to kiosk staff and/or call center calls from students, parents, university staff/faculty and the public regarding the financial aid process and the regulations that apply to the packaging, awarding and receiving of federal, state and private sources of financial aid. Resolve questions, issues with conflicting information on student’s TA or VA benefits. Work in coordination with other team members to maintain and assure continuity of file processing. Respond promptly to emails. Update the DOD MOU website annually or more often as needed.Essential
3030% RECORDS & RECONCILIATION Maintain records related to VA recipient student financials, coursework, and programmatic pursuit, in OnBase, Banner, and local electronic records storage, in accordance with the Code of Federal Regulations (CFR) and provide records to VA auditors upon request. Generate grade and registration activity reports and analyze results to determine what must be reported to the VA and DOD based on federal regulations. Report required grade, registration and academic standing information to the Department of Defense.. Annotate BANNER and student records. Receive, maintain and process student submissions of DoD tuition assistance (TA) via email and GoArmyEd software. Analyze registration in BANNER to determine if it accurately matches TA submission. Resolve student financial records by placing applicable charges into contract for DoD invoicing via BANNER accounting functions. Monitor student activity throughout the semester, troubleshoot and adjust TA records in Go Army Ed, the AI-Portal and Navy NCMIS software accordingly based on DoD MOU requirements to insure institutional compliance. Work with students to manage their accounts through various military portals (Go Army Ed, AI-Port, and Navy NCMIS). Reconcile student activity between Banner and various portals in a timely fashion to assure appropriate processing of benefits and institutional compliance.Essential
4040% TUITION ASSISTANCE & ELIGIBILITY Analyze and determine individual student's military benefit eligibility based on course registration and degree applicability under current Tuition Assistance (TA) regulations for all military services. Utilize knowledge daily in MyCAA (Military Spouse Career Advancement Account) regulations for military spouses as well as VA regulations for individuals using various types of VA educational funding. Research problems associated with courses found ineligible for TA funding and communicating findings to student. Pull reports out of Go Army Ed, AI-Portal, Navy NCMIS and reporting to the Department of Defense. Record and track progress of students using Tuition Assistance to ensure all steps are completed for a successful semester. Explain and assist service members with how to navigate the registration in UA Online as well as Go Army Ed, AI Portal and Navy NCMIS. Connect service members with uploading degree plans, ensuring all transcripts and joint service transcripts are turned in per DOD requirement, admitting students in Go Army Ed, be able to upload classes. Assist the Alaska National Guard members utilize State Tuition Assistance. Understand the complexities of how VA regulations interact with UA programs and be able to provide detailed yet understandable explanations to students, staff and faculty while developing a plan for a student's successful use of benefits. Assess student financials through accounting functions in BANNER and determine what charges are eligible for TA and VA funding, understanding amounts paid. Approve students for TA benefits through use of appropriate systems. Monitor student activity throughout the semester, troubleshoot and adjust VA certification accordingly based on VA regulations to ensure institutional compliance. Troubleshoot inaccurate debt notifications and explain the accurate data to the Tuition Assistance proponent or VA Debt Management Center to resolve correctlyEssential


  • Capacity for high volume, high pressure, and detail-oriented production. Ability to efficiently organize, make decisions, prioritize multiple tasks, meet deadlines, and work independently and as a team player within a highly computerized environment with frequent daily interruptions.
  • Excellent customer service skills and patience working with students and prospective students. Strong organizational and public speaking skills to small and large groups. Ability to talk knowledgeably about UAF and answer questions involving individual programs, financial aid, student services, residence life, advising, etc. Demonstrated leadership, decision making, writing and editing skills.
  • Excellent analytical skills as well as written, oral, and interpersonal communication skills.
  • Knowledge of basic accounting and tracking practices and office procedures.
  • Ability to problem solve, work comfortably with individuals who may be frustrated, and demonstrate success in working with diverse populations and with those persons with diverse points of view.
  • Public speaking, presentation and conflict resolution skills.
  • Preference for applicants with knowledge of federal DoD Tuition Assistance and VA education benefit regulations; and experience with Banner, GoArmyEd, VA-Once, AI Portal and Navy NCMIS software.
  • Strong organizational and public speaking skills. Ability to talk knowledgeably about UAF and answer questions involving individual programs, financial aid, student services, residence life, advising, etc.
  • Demonstrated leadership, decision making, writing and editing skills.
  • Ability to coordinate/schedule large and small events.
  • Demonstrated ability to multi-task and lead a project to completion.
  • Must be able to think creatively, maintain confidentiality, and work independently as well as in a team environment.
  • Strong cross-cultural interpersonal and writing skills are necessary, including public speaking skills and the ability to present the University in a positive way to diverse populations.
  • Ability to travel is required.
  • Ability to represent the admissions profession positively through a strong, student-centered ethic.
  • Demonstrated ability to work effectively both independently and as part of a team.
  • Basic familiarity with word processing, spreadsheet and database software tools.


Public, interpersonal and small and large group communication experience. Experience working with people in a student centered or customer service oriented setting. Experience within higher education or in a business setting.


Bachelor's degree required and two years of relevant work experience, OR an equivalent combination of training and experience. Valid driver's license. Experience coordinating programs.

Position details:

This is a full-time, Grade 77, minimum 21.81 hourly, DOE, 12-month position complete with a competitive salary and UA employee benefits package. UA employees receive excellent benefits including participation in State of Alaska PERS retirement, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.

*To be eligible for this position, applicants must be legally authorized for unrestricted employment in the United States. No work visas will be sponsored for this position.

Applicant instructions:

Please attach a resume, cover letter, and the names and contact information (email and phone number) for three (3) professional references with your application.

Review Date:

To ensure consideration, please apply prior to the review date.

This position is open until filled with the initial applications review taking place on June 1, 2021. To ensure consideration please apply by 11:55 pm Alaska Standard Time, May 31, 2021.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close:

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