Veteran Student Services Coordinator

Apply now Job no: 515826
Classification:Student Services Professional 2
Grade:Grade 78
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA Kenai Peninsula College
Location: Soldotna
Categories: Administrative/Personnel, Office/Clerical, Other

Position Summary:

KPC is seeking an organized, energetic, and self-motivated Veteran Student Services Coordinator to oversee the Veteran program at KPC, assist with recruitment efforts and college events, and to welcome, onboard and support new and prospective students.


1010% OTHER Assist with the coordination and implementation of various campus events, such as new student orientations, recruitment events, the KRC annual commencement ceremony and other public events. May include some evening and weekend hours. Actively participate in assigned committees and/or councils. Engage in professional development activities such as workshops, division, and department training sessions. Maintain proficiency in all assigned university data management and student support systems, such as VAOnce, Salesforce and Banner. Serve as a back-up to related positions and cross train with peer positions to ensure coverage during absences.Essential
1515% RECRUITMENT AND RETENTION Collaborate with the Student Services Director and KPC Recruitment Coordinator in planning and participating in KPC recruitment events/initiatives, with a special focus on Veteran students. May require travel and some work on weekends. Keep up-to-date on KPC program and course offerings, and university policies and procedures regarding enrollment. Collaborate with other departments for the development of Veteran student informational and marketing materials. Devise and maintain effective methods of communicating with Veteran and first-year students at critical milestones. Collaborate with faculty and staff to maintain contact with Veteran students and first-year students in order to increase student engagement. Serve on KPC’s Recruitment and Retention committees. Track enrollment, engagement and academic performance of KPC Veteran students and make recommendations to the committees on how to better recruit and retain Veteran students.Essential
2525% ONBOARDING NEW STUDENTS Assist both Veteran/military and a portion of general newly admitted and first year students with their transition to KPC. Meet with prospective students and their families and provide customized, hospitable outreach and transition support. Assist new students with the entire enrollment process. Build relationships with students to connect them to campus resources and facilitate their development and success. Serve as an advocate and liaison for students to internal offices including Counseling & Advising, faculty, Admissions, Registration, Financial Aid, and student support services. Educate and guide students in initiating academic and logistical actions based on university deadlines, policies and procedures (e.g. course registration, add/drop actions, completion of admission and financial aid materials, addressing account holds, purchasing books, etc.). Comply with all federal FERPA regulations and confidentiality procedures and institutional policies applicable to testing and placement data management. Protect the security of student information and records as required, including paper and electronic media. Follow established University protocols and use assigned tools and systems, maintain ongoing communication with assigned students, and support KPC goals for student retention, academic success, and graduation.Essential
50%50% VETERAN STUDENT SERVICES Serve as the KPC representative to current and prospective active duty, military and Veteran students. Provide detailed active duty military and VA information in non-regulatory language to the KPC community and prospective students. Coordinate programs and events for KPC Veteran students and the Kenai Peninsula Veteran community. This includes organizing Veterans Day appreciation events, early registration, presentations, and workshops geared towards keeping the Veteran student population up-to-date on their educational benefits and other relevant local, state and federal resources. Manage KPC’s Commemorative Partner Program by responding to inquiries and planning events. Work with current and prospective students to explain the procedures and requirements for obtaining the benefits they are entitled to. This includes coordinating with Kachemak Bay Campus-Homer (KBC) staff and students and occasionally providing services at KBC. Facilitate military and Veteran students’ access to KPC services, such as Disability Support, Financial Aid and Counseling & Advising. Make every effort to ensure military and Veteran students are put in contact with the services they need to be successful. Act as a liaison between community resources and KPC’s Veteran student population. Serve as a member of KPC’s Behavioral Intervention Team (BIT). Act as a case manager for Veteran students who are experiencing difficulties. Serve as the School Certifying Official (SCO) for KPC. Certify benefits for all military and Veteran students taking KPC courses. Attend trainings and keep up-to-date on developments with the policies and processes governing certification and benefits. Utilize the VA Work-study program by recruiting, interviewing, hiring, training and supervising up to two VA students per semester.Essential

KPC is seeking an organized, analytical and self-motivated professional to oversee Veteran student services and assist in onboarding first-year students. Ideal candidates will possess the following knowledge, skills and abilities:

Passion for higher education and student success.
Strong knowledge of University programs, policies and procedures, and campus support services.
Strong oral and written communication skills.
Exceptional customer service and interpersonal skills, including active listening skills and understanding of professional boundaries.
Advanced Public speaking skills.
Self-starter-ability to work under administrative supervision, while keeping supervisor informed of progress, potentially controversial matters, or far-reaching implications.
Ability to remain calm and respond appropriately during tense or urgent situations.
Sound professional judgement, with problem-solving, troubleshooting and analytical skills needed to determine best course of action in unusual situations.
This position must be able to work as an influential member of a larger, collaborative team with diverse populations and personalities.
Ability to work with discretion and the capacity to maintain the strictest of confidentiality.
Excellent computer skills with various software programs to include databases, spreadsheets, and word processing programs (Microsoft Word, Excel, and PowerPoint preferred).
Needs to be comfortable working in a fast-paced environment and complex organizational structure that demands employees to be flexible and adaptable.
Knowledge of best practices, federal and state laws and legal issues associated with and applicable to student services and higher education.
Knowledge of marketing/advertising principles.
Ability to apply theories gained through experience and education.
Ability to supervise.

Two years relevant experience, or an equivalent combination of training and experience.
Demonstrated experience in working with individuals from diverse academic, cultural, and economic backgrounds.
Experience working with Veteran or military databases and/or familiarity with Veteran education benefits.
Experience with the Banner data warehouse, or ability to train within one month of hire.

Preference given to Veterans or applicants with experience working directly with Veteran or military populations.

Bachelor’s degree in related field and two years relevant experience, or an equivalent combination of training and experience.


Position Details:
KPC is seeking an organized, energetic, and self-motivated Veteran Student Services Coordinator to oversee the Veteran program at KPC, assist with recruitment efforts and college events, and to welcome, onboard and support new and prospective students.

Full-time, 12-month, range 78, beginning hourly wage $23.84 (DOE), non-exempt, term-funded, starting in December 2020. UA employees receive excellent benefits including participation in State of Alaska PERS retirement, 12 paid holidays per year, annual and sick leave, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.  A preliminary review of applications will begin October 28, 2020, 11:55pm Alaska Standard Time and will continue until this recruitment is closed. To ensure consideration, please apply prior to the review date.

*To be eligible for this position, applicants must be legally authorized for unrestricted employment in the United States. No work visas will be sponsored for this position.

This position is not eligible for relocation benefits.

Summary: Kenai Peninsula College (KPC) is a community campus system within the University of Alaska Anchorage. At KPC students pursue unique academic goals in a variety of disciplines and degree programs. Students have the choice to study at one of KPC’s three locations:
•  Kenai River Campus, Soldotna
•  Kachemak Bay Campus, Homer
•  Resurrection Bay Extension Site, Seward 

This position will be located at the Kenai River Campus situated on 309 acres along the banks of the beautiful Kenai River. The area is known for its wildlife splendor, mountain viewscapes, world-class fishing and hunting, hiking, canoe trails and winter outdoor adventure. And yet, Anchorage, Alaska's largest city, is just a 2.5-hour drive or 20-minute flight away.

We especially encourage applications from candidates who understand the diversity present in Alaska, our local community and student body, and who will enhance and promote engagement with other cultures.


Application Process:
Please complete the University on-line application and upload the following documents:
• Cover letter
• Resume
• Reference List (Provide three professional references with current contact information, including job titles, telephone numbers and email addresses).

Term Position: This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

Reasonable Accommodation Statement: The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement: UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check: The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period: Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement: Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.
University of Alaska campuses are Tobacco-Free.

Training Policy: It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information: If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close:

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