Learning Management System Support Coordinator

Apply now Job no: 513977
Classification:Instructional Designer 2
Grade:Grade 78
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF eCampus
Location: Fairbanks
Categories: Student Affairs/Services, Academic Advising/Support, Communications/Public Relations/Marketing, Education/Instructional, Office/Clerical

Position Summary:

UAF eCampus seeks an instructional designer to work with the Instructional Design Team and faculty members to manage and coordinate online course offerings in the Learning Management system used at UAF (currently Blackboard).


10Faculty development participation: * Assist with presentations and occasionally present to faculty regarding pedagogically sound use of CMS/LMS systems employed by eLearning; * Create faculty development materials for eLearning online faculty development resources and events.Essential
15Content development and revision: * Assist Instructional Designers with creation of interactive and collaborative course materials appropriate to the instructional context; * Work with the Instructional Design Team to devise creative solutions to course design challenges; * Modify existing curriculum content to account for technology changes including service revisions and CMS/LMS upgrades; * Test proposed, new, and revised CMS/LMS featuresEssential
30Learning and Course Management Systems user support: * Serve as first-level support for LMS/CMS users; * Serve point of contact with OIT for escalated LMS/CMS student and instructor support needs; * Identify and assist in creation of faculty development materials for LMS/CMS users.Essential
40Learning and Course Management Systems faculty, client, and student operational support: * Coordinate with OIT on student enrollment and eLearning account creation and maintenance. * Create and manage courses aligned with OIT standards, eLearning course curriculum structure, and FERPA guidelines; * Maintain course copies and archives necessary for course integrity, records, and faculty development; * Perform course quality checks and work with faculty to bring their courses into compliance with quality guidelines and policies; * Communicate information to the Instructional Design Team regarding CMS/LMS changes, downtimes, and feature additions; * Serve as primary point of contact between OIT and the eLearning Design Team for LMS and CMS issues.Essential
5* Investigate and test new and emerging educational technologies, applications, and services for suitability to eLearning's course development needs.Essential

Candidates should have a strong desire to learn. The candidate should have most but not necessarily all of the following: experience with LMS/CMS systems and with end users; some experience creating interactive and collaborative course materials in a variety of disciplines; experience conducting or assisting with training workshops; an interest in furthering eCampus’ mission of providing a high-quality, interactive educational experience to students around Alaska and the world. Applicants must be energetic, team-oriented, versatile with technology, and interested in working with technology in meaningful ways. Applicants will be required to submit an example of an original instructional artifact or tutorial along with their applications.


* Knowledge of online and distance education processes and methods.
* Experience with course and Learning Management systems administration and operations;
* Ability to interpret and apply policies, rules, and regulations including FERPA; Experience with multiple operating systems including Windows and Macintosh.
* Knowledge of data management through spreadsheets, databases and tables.
* Ability and willingness to explore and learn new and sometimes complex software applications as they emerge.
* Experience creating print or online support materials such as tutorials, job aids, instructional material, or video demonstration.


Bachelor’s Degree in a related field and one-year of relevant experience or training. Previous or current experience working in the field of online learning in higher education or in K-12. Strong attention to detail and proven ability to manage multiple tasks efficiently in a high-pressure setting. Comfortable working directly with faculty.

Special Instructions to be submitted with application:
In addition to a cover letter, resume, and three professional references please submit the following with your application:

Create a 2-3 minute long media piece or multiple page set of instructions. Your example can be in the form of print, video, multimedia, web tool or any combination. Teach us how to do anything: make a peanut butter and jelly sandwich, change the oil in your car, or how to share a Google Doc. Be creative. This should be something current and made in the last three months. Provide a public link (YouTube, Google Drive, Dropbox, website) to where your example is stored.

Interested applicants must apply online. If you need assistance applying to this posting, please contact UA Human Resources at (907) 450-8200.

This is a full-time, Grade 78, minimum $23.60/hr, DOE, 12-month position complete with a competitive salary and UA employee benefits package.


This position is open until filled with the initial application review taking place on December 2, 2019. To ensure your application is considered, apply by 11:55 pm on 12/01/2019. Applications received after this date may not be considered. If an adequate pool of applications is not received at that time, applications will be reviewed by date received until the position is filled. Successful submission of an application does not guarantee employment.

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:  www.alaska.edu/nondiscrimination

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug Free Workplace. University of Alaska is a Drug Free Workplace

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Training Policy:

It is the policy of the University of Alaska that all employees are required to attend training to meet the requirements of the positions they hold and to complete the required training within a specified period of time to remain employed at UA.

Contact Information: If you have any questions regarding this position please contact University of Alaska HR at 907-450-8200.


Advertised: Alaskan Standard Time
Applications close: Alaskan Standard Time

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