HVAC Shop Service Manager

Apply now Job no: 513970
Classification:Facilities Services-Maintenance, Operations & Utilities Supervisor 5
Grade:Grade 81
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Facilities Services
Location: Fairbanks
Categories: Administrative/Personnel, Facilities/Skilled Trades

Position Summary:

The University of Alaska Fairbanks Facilities Services seeks applicants for the position of Shop Service Manager for building and equipment maintenance. Typical work schedule will be M-F 8:00am – 5:00pm. In emergency situation additional hours could be required. Successful applicants will demonstrate at least five years’ experience in building/supervisory maintenance management, supervisory experience, and contract management. Must be a high school graduate or equivalent and be computer literate.


15Customer Service (communication and review of work): *Develop and implement plans to ensure maximum customer satisfaction levels. *Build trust and partnerships. * Coordinate schedules with various departments on campus requesting work. Make immediate, concise decisions and commitments. *Collaborates closely with campus departments and meets regularly to establish maintenance goals and priorities to guide the efforts of the maintenance team. *provides regular updates on maintenance team operations and budget. * Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs. *Responds to customer complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. *Develop and maintain positive relationships with key stakeholders. *Assist in content development of training and other communications to campus constituents and coworkers.Essential
20Leadership and Administrative Management: (planning, fiscal, metrics, staffing): *Align performance for success. *Strategic decision making. *Manage toward financial and departmental targets. *Analyze various systems for resource optimization. * Participate in meetings and discussions regarding initial planning of current and future work schedules, budget requests, staffing needs, estimates, and recommendations as to scheduling projected work. * Assist in implementation and supervision of environmental health and safety programs. * Manage budget and reports; propose budgets; create and implement long range and strategic plans; prepare emergency action and contingency plans. * Review construction documents for new and/or remodeled facilities for maintainability and coordination with existing campus systems. *Adaptability. Respond to emergency related safety issues as well as property loss. *Act as a change agent to foster continuous improvement of the labor management process *Identify and act upon ways to improve work processes, enhance quality, productivity, and service. *Demonstrate the organization's shared values in all behaviors. *Ensure compliance with laws, policies and procedures. *Conduct post project cost reviews on projects.Essential
25Supervision of Staff: *Create and maintain a positive work environment. *Promote consistency and collaboration through Facilities Services. *Provide effective communication, coaching, motivation, guidance, training and knowledge to the team members. *Lead through vision and values. * Develop performance plans, advise employees of performance expectations, provide feedback on strengths and weaknesses, and may be directed to write scheduled appraisals for employees. * Redirect individual workers and resources to accomplish unanticipated work. Ensure that all team members are adequately equipped with the resources and training they need to successfully do their jobs. * Investigate work related problems such as excessive costs or low productivity, determine causes, and implement corrective actions within designated authority. * May be required to perform duties of Superintendent of Maintenance in their absence, and all other duties as assigned.Essential
40Work Management (assign, planning, and review of work): *Manage the effective scheduling and assigning of work to a mobile workforce. *Expertise and continuous management of the Computer Maintenance Management System. *Prioritize and assign work to assure all commitments are met. *Ensure Work Order system is maintained and up to date. *Review completed work to ensure projects completed to satisfaction of requestor. * Coordinate work of units supervised with supporting or related work functions controlled by other supervisors. * Develop short and long range maintenance plans that incorporate the goals and priorities of the campus and its various constituents. * Coordinate work effort on renovation projects as well as daily maintenance projects, as assigned by the Superintendent. *Oversee ordering and utilization of materials and equipment on various projects. * Determine the appropriate installation and repair procedures, methods, and trade practices to be used to complete assigned projects/work orders. *Ensure completeness of projects or work orders involving projects assigned for the upkeep, operation, or maintenance of buildings, fixtures, and related equipment and systems. *Ensure PMI repairs are scheduled to maintain continuity with existing systems and procedures. * Establish deadlines, priorities, and work sequences; and plan work assignments based on general work schedules, methods, and policies set by higher level supervisors. *Prepare cost estimates for maintenance and renovation projects.Essential

The University of Alaska Fairbanks Facilities Services seeks applicants for the position of HVAC Shop Service Manager.  Service Managers supervise the performance of various tasks relating to scheduled and non-scheduled maintenance on both new and old construction.

Service managers typically manage 10-20 personnel in various trades, determine scope of work on projects, assign tasks to appropriate trades, and work as conduit between trades and other shops. Perform quality control for work completed; approve daily time sheets and payroll submissions.  Assist Upper level management in maintaining and acquiring needed workforce. Ensure workers have received mandatory and suggested training as applicable to their individual trades, conduct evaluations on worker performance, and provide assistance to Customers as needed.

Successful applicants will have five or more year’s management/supervisory experience in building and or equipment maintenance. 

This position requires the ability to work independently with little to no direct supervision.  Must have good oral and written communication skills and be computer literate.  Must have a valid Alaska Driver's License or  ability to get one in six months. Typical working hours are Monday - Friday 8am – 5pm. 


Ability to work under pressure--calmly and effectively in emergency situations.
Ability to lead and inspire trust. Relationship builder.
Ability to monitor and refine performance goals and objectives.
Ability to coach and assist team members on complex projects or exceptional handling as needed.
Ability to foster an environment where user satisfaction is valued.
Exhibits leadership presence; ability to establish credibility necessary to influence at all organizational levels and give projects credibility
Ability identify concerns before they become problems and to recognize and research a problem.
Strong decision-making skills are necessary.
Ability to work independently and be able to adapt and improvise.
Thorough knowledge of the Collective Bargaining Agreement and University policies governing supervisor/employee interaction.
Patience, fairness, compassion, discretion and consistency are all necessary qualities to lead employees. Ability to listen, direct, and be empathetic.
Implement unpopular decisions/procedures.
Able to communicate tactfully and respectfully with a diverse and multicultural population.
Highly organized and able to handle multiple priorities, at any given point in time.
Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles.
Strong communication skills, logic, knowledge of industry/UAF standards, computer skills.
Ability to develop creative solutions and compromises.
Capable of diplomacy and tact, problem solving ability.
Ability to work in a time-critical environment, ability to deal practically and effectively with changing requirements and priorities.
Knowledge of all safety and industry standards.
Familiar with engineering, design and construction principles.
Strong interpersonal skills, leadership ability, conflict resolution, and staff development.
Positive attitude, highly organized and energetic.
Strong project management skills.
Ability to direct a complex unit involving multiple operations, projects and programs.
Knowledge of labor scheduling, time collections and payroll.
Ability to understand and manage critical systems and functions.
Strong planning and problem solving ability.
Interpret diagrams, drawings, operating manuals, or special facility procedures to be followed during emergencies, equipment failures, or system malfunctions.
Familiarity and experience in construction, maintenance management, engineering principles, and customer service.
Computer skills - Email, MS Word, and Excel
Special Skills/Knowledge: Previous experience working and supervising employees in a multicultural and diverse environment. Demonstrative ability to work collaboratively with peers. Excellent oral and written communication skills. Working knowledge of PC applications. Demonstrated sense of urgency and execution. Ability to draw accurate conclusions from quantitative information and make sound decisions. Travel to remote facilities.
Preferred: Working knowledge of computerized maintenance management software. Minimum of 2 years supervisory experience. Minimum of 5 years experience working in maintenance or with project management staff.


Extensive knowledge of facilities maintenance, including architectural, structural, mechanical, plumbing or electrical systems.
Experience with supervisory principles and techniques, problem solving and organizational skills.
Knowledge of OSHA regulation.


High School diploma or equivalent required. Bachelors Degree or equivalent combination of training and experience.
Combined ten years progressively responsible work and supervisory experience in relevant field.
Driver's license.

Applications must be received prior to 11:55 PM Alaska time on 11/21/2019 to be considered. Applications received after this time and date may not be considered for this position.  To ensure consideration, please apply prior to the review date.

Salary Information: 

This is a full-time, Grade 81 (Step 1 - Starts @ $30.56/hr,) DOE, 12-month position complete with a competitive salary and UA employee benefits package.

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:  www.alaska.edu/nondiscrimination

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug Free Workplace. University of Alaska is a Drug Free Workplace

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Training Policy:

It is the policy of the University of Alaska that all employees are required to attend training to meet the requirements of the positions they hold and to complete the required training within a specified period of time to remain employed at UA.

Contact Information: If you have any questions regarding this position please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Standard Time
Applications close: Alaskan Standard Time

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