Dental Clinic Front Desk Specialist

Apply now Job no: 513835
Classification:Administrative Generalist 3
Grade:Grade 76
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA College of Health
Location: Anchorage
Categories: Administrative/Personnel, Health Profession, Office/Clerical

Position Summary:

The School of Allied Health encourages applications for a Front Desk Specialist to support our Dental Clinic. This position will provide administrative support and is responsible for a variety of front desk services.


10Fiscal Responsibilities/Budget Maintenance * Support established policies and oversee collection of payment for services via cash, check, and UAA payment card system in collaboration with Dental Clinic faculty. * Maintain payment documents including invoice and receipt files. * Prepare deposits for each Dental Hygiene and Dental Assisting clinic; provide copies of daily deposits to the School of Allied Health Business Manager. * Follow all UAA Cash Handling policies and procedures found at * Make timely deposits with UAA Cashiering and provide copies to the School of Allied Health Business Manager. * Identify components of the current EHR to maximize budget management capabilities; implement and utilize identified components to track clinic expenses and revenues. * Prepare monthly budget reports/analysis and yearly projections for operation costs of Dental Assisting Clinic and Dental Hygiene Clinic. * Make recommendations on budget allocation decisions to the School of Allied Health Business Manager. * Reconcile Dental Clinic records with central records, make routine corrections as necessary or prepare recommendations.Essential
10Records Management * Utilize Dental EHR software, digital x-ray software, electronic scheduling software, Microsoft Office, and web-based resources to enter, store, research and retrieve information. * Coordinate with the Assistant to the Business Manager with the maintenance of computers at 21 dental operatories, and 11 data retrieval stations. * Ensure all required patient information is available to dentists, faculty and students during clinic sessions. * Organize and maintain filing systems, including confidential and complex files of all patient care and student documentation of care provided to patients. * File and retrieve health records, clinic reports, and digital x-rays. * Coordinate with Dental Clinic faculty to establish policies and procedures regarding Dental Clinic records that are in compliance with all Federal, State, and University regulations/requirements, including but not limited to, HIPAA, OSHA, and UA BOR fiscal requirements.Essential
35Office Support * Supports established policies and procedures for the effective and efficient operation of the Dental Clinic, ensuring all compliance and regulatory requirements are met. * Serve as liaison with Electronic Dental Health Record (EHR)/scheduling/business management/digital x-ray software representatives; coordinate software updates; assist with training of students in use of electronic records/software. * Open, sort, distribute, collect, and deliver mail. * Assists the Dental Clinic Support Specialist in maintaining an inventory of equipment and supplies. * Receives supplies and equipment for the Dental Clinic in the absence of Dental Clinic Support Specialist. * Coordinate with the Director of the School of Allied Health to maintain policies and procedures. * Respond to complaints and routine requests for information in matters related to the Dental Clinic, under the direction of the DH & DA clinic directors and faculty. * Verify and review materials for conformance with established regulations and procedures that relate to Dental Clinic patients and services provided by the clinic. * Maintain training manuals for dental EHR software and procedure manual for dental clinic office. * Troubleshoot and resolve problems that arise during day-to-day office operations, under the direction of the DH & DA clinic Directors and Faculty. * Prepare or assist with preparation of marketing materials, brochures, flyers, or public service announcements used to promote the clinic and acquire new patients. * Prepare Dental Clinic correspondence to patients, students, faculty and dentists, under the direction of the DH & DA Clinic directors and faculty. * Operate and troubleshoot office equipment including computers, photocopiers, fax machines, and printers. * Open/close dental clinic offices and maintain dental clinic reception area. * Keep timesheet information of dentists and consultants. Acknowledge student worker and/or other front desk employee timesheets in UAOnline before the School of Allied Health Business Manager and Director’s approval.Essential
40Dental Clinic Reception Administrative Duties * Supervise patient check-in and check-out procedures ensuring all HIPAA regulations are followed, and fee schedules are coordinated with faculty. * Assist students and faculty in support of the mission and the goals of the dental academic programs; collaborate with faculty to provide a professional office setting for the students educational experience. * Supervise and train any student worker(s) and/or any other front desk employees, when needed, and collaborate with the School of Allied Health Director on disciplinary actions. * Coordinate front desk duties in order for the dental clinics to operate smoothly. * Provide receptionist coverage including screen phone calls and correspondence, answer routine inquiries, provide information to patients or refer inquiries to appropriate faculty; disseminate information to patients; schedule patients for appropriate appointment in the Dental Hygiene or the Dental Assisting clinics per the guidelines established in collaboration with the respective Clinic faculty.Essential
5Event Coordination * Serve as Liaison/Coordinator for the WREB (Western Regional Examination Board) written and clinical exams required for licensure in the State of Alaska. * Coordinate the use of facilities, services, and equipment for departmental activities, tours for prospective students, course-related activities that relate to the clinic, and special events. * Assist the School of Allied Health Business Manager with fiscal issues associated with events. * Negotiate with vendors or event planners to secure best contract terms possible. * Support annual Dental Days event to include; advertising, assisting with screening, scheduling, and processing dental patients. *Troubleshoot and resolve special situations that arise during event.Essential

About the University of Alaska Anchorage:
The University of Alaska Anchorage (UAA) Goose Lake Campus is located in Anchorage, Alaska. The attractive wooded campus, at the foot of the Chugach Mountains, serves as a cultural hub for the city. Careful development has left the campus an urban oasis with resident wildlife populations including moose, waterfowl, and birds. The College of Health (COH), one of seven UAA schools and colleges, is a major center for development and delivery of professional, career and technical, community, and continuing education programs. In keeping with the mission of the University of Alaska, COH has a commitment to innovation and flexibility insuring high quality education, and training is available to all who have the ability and interest to pursue an education or profession.

The School of Allied Health of the College of Health offers Occupational Endorsement Certificates, Undergraduate Certificates, Associate of Applied Science degrees, and Bachelor degrees.


  • Excellent customer service skills, including a high level of phone etiquette and in-person reception skills.
  • Confidentiality and professionalism is required at all times.
  • Knowledge/ability to use Dental Office systems.
  • Knowledge of relational databases and computer programs.
  • Basic fiscal skills.
  • Ability to use computer scheduling programs.
  • Ability to multi-task and prioritize projects.
  • Ability to establish and maintain files and record keeping systems.
  • Ability to lead students and temporary staff.

Required Experience:

  • Two year office/administrative experience.
  • Substantial clerical/reception experience in healthcare including experience with electronic health records is preferred.


  • Previous or recent dental office management experience including supervising and/or setting priorities for staff.


  • High School graduation and two year office/administrative experience, or an equivalent combination of training and experience.


  • Associate degree.
  • Certified Dental Assistant (CDA) or Registered Dental Hygienist (RDH).

Application Procedure:
To be considered for the position, applicants must upload the following documents to their online application:

  • Cover letter highlighting qualifications that meet the specific requirements of this position 
  • Comprehensive resume

Salary/Position Information:   

This is a full-time, Grade 76 ($19.15/hour minimum),10-month position (mid-August to mid-June), complete with a competitive salary and UA employee benefits package. This is an open until filled recruitment with the initial application review taking place on November 22nd, 2019.

Non-Represented Staff (Probationary Period):
Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment.  During the probationary period, employment may be terminated for no reason or any reason.  Promoted employees also serve a probationary period with limited rights of retreat.

Pursuant to Board of Regents’ Policy 04.01.055.B, temporary, extended temporary, adjunct, student, casual labor, regular new hire probationary employees, and those positions designated by the presidents as officers and senior administrators of the university are employed at-will.

Tobacco-Free Campus:
UAA Campus is a tobacco free campus.  For more information, please go to:

Notice of Nondiscrimination:
The University of Alaska is an affirmative action/equal opportunity employer and educational institution.  The University of Alaska does not discriminate on the basis of race, religion, color, national origin, citizenship, age, sex, physical or mental disability, status as a protected veteran, marital status, changes in marital status, pregnancy, childbirth or related medical conditions, parenthood, sexual orientation, gender identity, political affiliation or belief, genetic information, or other legally protected status. The University's commitment to non-discrimination, including against sex discrimination, applies to students, employees, and applicants for admission and employment.  Contact information, applicable laws, and complaint procedures are included on UA's statement of non-discrimination available at

Advertised: Alaskan Standard Time
Applications close: Alaskan Standard Time

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