Military & Veterans Benefits Specialist

Apply now Job no: 513507
Classification:Student Services Technician 3
Grade:Grade 77
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA VC Student Affairs
Location: Anchorage
Categories: Administrative/Personnel, Other, Student Affairs/Services

Position Summary:

Military & Veteran Student Services is part of Enrollment Services. Enrollment Services is part of the larger division of Student Affairs and comprises Admissions and Recruitment, Financial Aid, Office of the Registrar, Student Information and International Student Services.


15Explain VA education benefits and DoD tuition assistance to students, parents, staff, faculty and community partners. Troubleshoot and resolve issues presented via email, phone call and walk-in and explain requirements, regulations and processes associated with DoD and VA education benefits as well as the status of individual recipients. Work with students, parents and university staff to explain the student''s rights and responsibilities required for participation in DoD and VA programs while attending UAA. Respond to kiosk staff and/or call center calls from students, parents, university staff/faculty and the public regarding the financial aid process and the regulations that apply to the packaging, awarding and receiving of federal, state and private sources of financial aid, including a working understanding of the Montgomery GI Bill. Provide direction and information to inquiries on federal college work study positions. Resolve questions, issues with conflicting information on federal aid application. Work in coordination with other team members to maintain and assure continuity of file processing. Respond promptly to emails.Essential
15Receive, maintain and process student submissions of DoD tuition assistance (TA) via email and GoArmyEd software. Analyze registration in BANNER to determine if it accurately matches TA submission. Assess student financials through accounting functions in BANNER and determine what charges are eligible for DoD funding. Resolve student financial records by placing applicable charges into contract for DoD invoicing via BANNER accounting functions. Monitor student activity throughout the semester, troubleshoot and adjust TA records in GoArmyEd, the AI-Portal and Navy NCMIS software accordingly based on DoD MOU requirements to insure institutional compliance. Work with students to manage their accounts through various military portals (GoArmyEd, AI-Port, and Navy NCMIS). Reconcile student activity between Banner and various portals in a timely fashion to assure appropriate processing of benefits and institutional compliance. Involves reporting of grades, uploading of degree plans, keeping institutional data up-to-date, submitting help desk tickets and regular trouble shooting of behalf of our students.Essential
30Assess student financials through accounting functions in BANNER and determine what charges are eligible for VA funding. Certify students for VA benefits through use of VA-Once software and BANNER. Monitor student activity throughout the semester, troubleshoot and adjust VA certification accordingly based on VA regulations to insure institutional compliance. Analyze VA remittance coupons (notification of institutional debt) as they relate to individual student financials in BANNER and certification activity within VA-Once. Verify accuracy of debt and coordinate repayment to the VA with Accounting Services. Troubleshoot inaccurate debt notifications and explain the accurate data to the VA Debt Management Center to resolve correctly. Annotate BANNER and student records.Essential
40Analyze and determine individual student''s military benefit eligibility based on course registration and degree applicability under current Department of Veterans Affairs regulations. Responsible for researching problems associated with courses found ineligible for VA funding with departments and registrar''s office and for communicating findings to student. Must be able to understand the complexities of how VA regulations interact with UAA programs and be able to provide detailed yet understandable explanations to students, staff and faculty while developing a plan for a student''s successful use of benefits. Maintain records related to VA recipient student financials, coursework, and programmatic pursuit, in OnBase, Banner, and local electronic records storage, in accordance with the code of Federal Regulations (CFR) and provide records to VA auditors upon request. Generate grade and registration activity reports and analyze results to determine what must be reported to the VA based on federal regulations. Report required grade, registration and academic standing information to the Department of Veterans Affairs through VA-Once (VA reporting software) and Vocational Rehabilitation Counselors as appropriate.Essential

Job Summary:

This position is one of three persons responsible for ensuring our service men and women and their families are able to take full advantage of their educational benefits. We are looking for a detail oriented team member committed to the accurate processing of benefits to ensure the many forms of TA/VA are paid promptly. Must be able to appreciate the nuances of often changing regulations and help our students navigate systems to ensure timely and accurate processing of benefits. Requires a good grasp of technology and ability to work independently. Responsible for university compliance- attention to detail is a must.


Capacity for high volume, high pressure, and detail-oriented production. Ability to efficiently organize, make decisions, prioritize multiple tasks, meet deadlines, and work independently and as a team player within a highly computerized environment with frequent daily interruptions.

Ability to apply policies, rules, and regulations.

Excellent analytical skills as well as written, oral, and interpersonal communication skills.

Customer service skills.

Knowledge of basic accounting practices and office procedures.

Ability to problem solve, work comfortably with individuals who may be frustrated, and demonstrate success in working with diverse populations and with those persons with diverse points of view.

Word processing, spreadsheet, database, and internet navigation skills.

Public speaking, presentation and conflict resolution skills.

Preference for applicants with knowledge of federal DoD and VA education benefit regulations; and experience with Banner, GoArmyEd, VA-Once, AI Portal and Navy NCMIS software.

Required Experience:

University experience which required data entry with high degree of accuracy and attention to detail is preferred.

Typical Education or Training:

Associate's degree or equivalent combination of training and experience.

Bachelor's degree or higher and previous experience working with military or department of education regulations preferred.  All degrees should be from a from a regionally accredited institution.

Position Information:

Grade 77, Regular, Nonexempt, Full-time, 12 months per year, $21.59 hourly

Application Instructions:

Please attach a cover letter, resume, and contact information for at least three professional references.

Review Date: 

September 23, 2019

Advertised: Alaskan Daylight Time
Applications close:

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