Project Director Student Support Services

Apply now Job no: 513483
Classification:Student Services Manager 1
Grade:Grade 79
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA Community & Technical College
Location: Anchorage
Categories: Academic Advising/Support, Education/Instructional, Student Affairs/Services

Position Summary:

UAA invites applications for the Director of TRIO Student Support Services (SSS). This is a full-time, federally-funded grant position on the University of Alaska Anchorage (UAA) campus. SSS is one of two TRIO programs currently hosted by UAA. SSS serves historically underrepresented student populations in their transition to college and through degree completion; this population includes first generation college students, students from low-income backgrounds, and students experiencing a documented disability.


10Budget Development/Fiscal Management: Develop annual budgets to be submitted to the U.S Department of Education. Authorize expenditures; supervise soft ledger, management reports, and reconciliation processes. Adhere to federal compliance regulations and university policies. Coordinate the development of cost projections for program activities, monitor and approve all requests for purchase and travel.Essential
20Direct Student Service: Provide direct services to SSS participants through educational planning, advising, mentoring, assessment, referrals, and workshops/instruction. Oversee a caseload of student participants and provide academic, financial, career, graduate school, and personal coaching. Monitor academic progress and conduct contacts/appointments to facilitate the successful performance, retention, and graduation of participants. Maintain updated data for caseload in student files and databases using effective and efficient methods. Identify, organize, and/or implement appropriate cultural and academic enrichment opportunities for students.Essential
20Program Development/Planning: Develop, implement, and evaluate strategies and services to align with federal legislation and regulations regarding post-secondary education information dissemination and service delivery. Research and implement best practices using CAS (Council for the Advancement of Standards in Higher Education) and COE (Council for Opportunity in Education). Guide the recruitment, assessment, and enrollment of participants into the SSS program. Review and monitor semester and annual SSS participant information. Coordinate with staff to develop and deliver workshops, seminars, social/cultural events, and the summer bridge program to support participants’ academic success and the development of non-cognitive factors. Develop and oversee the Peer Mentor and tutoring components of the SSS program. Collaborate with other UAA TRIO grants on program development and the delivery of services.Essential
45Administration/Leadership: Provide leadership and administrative oversight of the federally funded SSS program in compliance with the U.S Department of Education grant guidelines. Supervise a diverse professional and student staff, provide leadership that develops a sense of team and empowers staff to provide a high level of care and service to students. Responsible for: • Establishing and maintaining vision for SSS that is developmental and spans through the student’s entire academic journey to promote completion and academic success • Developing, implementing, and evaluating programming in accordance with the Plan of Operation and annual performance objectives outlined in the SSS grant proposal • Hiring, training, and supervising professional and student staff; providing opportunities for professional development and conducting annual performance evaluations • Developing a high-functioning team that is professional and collegial and contributes to a positive, respectful workplace and welcoming environment for students • Ensuring SSS maintains a high level of visibility on campus and developing working relationships across the university and Anchorage community to foster partnerships and collaborations for student services and programming • Serving as a liaison and continuing to foster awareness of TRIO and SSS institutionally, • Creating and implementing various marketing strategies to promote SSS and its services • Developing and coordinating maintenance of the SSS program website and promotional materials • Implementing and maintaining assessment plans to ensure continuous improvement, quality programming, and servicesEssential
5Grant Continuation/Annual Reports: Implement and supervise maintenance of record keeping and statistical reporting which reflect the alignment with the Plan of Operation and completion of program objectives. Prepare and submit the Annual Performance Report to the U.S Department of Education. Research and provide guidance in the writing of the continuation and five year grant proposals for the SSS competition. Analyze student data, current trends, and current program performance for assessment and grant writing purposes.Essential

This program serves 160 students annually and supports student success through transition programming, tutoring and mentoring services, and academic coaching. The Director is the chief administrator and principal investigator for the Student Support Services program. The Director has supervisory oversight of all SSS staff, programming, budget, and reporting requirements to the U.S. Department of Education and the University of Alaska Anchorage. The Director also participates in the direct delivery of services to students. The Director is responsible for maintaining program alignment with the Plan of Operations to ensure the grant objectives are achieved annually.

Knowledge, Skills and Abilities:

  • Strong leadership and supervisory skills.
  • Knowledge of student development theory and issues facing underrepresented students.
  • Understanding of educational assessment, academic advising, post-secondary transition programming, career development, financial literacy, and the college/graduate school admission process.
  • Knowledge of university academic programs in higher education.
  • Demonstrated skills and knowledge in program development, management, and event coordination.
  • Excellent interpersonal, verbal, and written communication skills.
  • Exceptional organizational skills and ability to manage complex projects.
  • Ability to make independent decisions and provide programmatic recommendations to University leadership.
  • Advanced computer skills and ability to use various software applications.
  • Knowledge of the U.S. Department of Education TRIO regulations and legislation.

Required Experience:

  • A minimum of three years of experience in student services and/or retention programs Experience in project management and program design.
  • Experience in grant administration, data gathering, and analysis.
  • Experience supervising professional level staff.
  • Experience in budget management.
  • Extensive experience working with diverse populations, first-generation college students, and students from low socioeconomic backgrounds.

Preferred Experience:

  • Experience with TRIO at the local, regional, and national levels
  • Demonstrated success and experience with grant writing
  • Experience with computer software such as Banner, Student Access, Blumen, or EAB Student Success Collaborative
  • Preference will be given to candidates with experience working with and among individuals with backgrounds similar to that of the target population

Education / Training:

Master’s degree in Education, Social Work, Counseling, Higher Education Administration, or other closely related discipline from a post-secondary institution whose accreditation is recognized by the U.S. Department of Education and/or the Council on Higher Education Accreditation.

Position Information:

This is a full-time, federally funded, exempt, non-represented, twelve (12) month position.

Compensation: Grade 79, bi-weekly $2,065.80, minimum. The University offers a generous benefit package, along with other additional discounts and options.

A review of applications will begin on Monday, September 23, 2019. In order to have full consideration, apply no later than Sunday, September 22, 2019, 11:59 pm.

This recruitment will remain open until closed. UAA reserves the right to close this recruitment at any time for any reason. We will be unable to accept applications when this posting is closed, so be sure to apply now!

Application Instructions: 

Interested applicants, completed the on-line application through

to job # 513483 and upload the following documents:

  • Cover letter
  • Resume
  • References – Please provide the names and contact information of at least three professional references (phone and email required).

Background Check:

The successful applicant is required to complete a background check.  Any offer of employment is contingent on the background check.

Non-Represented Staff (Probationary Period):

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment.  During the probationary period, employment may be terminated for no reason or any reason.  Promoted employees also serve a probationary period with limited rights of retreat.


Pursuant to Board of Regents’ Policy 04.01.055.B, temporary, extended temporary, adjunct, student, casual labor, regular new hire probationary employees, and those positions designated by the presidents as officers and senior administrators of the university are employed at-will.

Tobacco-Free Campus:

UAA Campus is a tobacco free campus.  For more information, please go to:

Notice of Nondiscrimination:

The University of Alaska is an affirmative action/equal opportunity employer and educational institution.  The University of Alaska does not discriminate on the basis of race, religion, color, national origin, citizenship, age, sex, physical or mental disability, status as a protected veteran, marital status, changes in marital status, pregnancy, childbirth or related medical conditions, parenthood, sexual orientation, gender identity, political affiliation or belief, genetic information, or other legally protected status. The University's commitment to nondiscrimination, including against sex discrimination, applies to students, employees, and applicants for admission and employment. Contact information, applicable laws, and complaint procedures are included on UA's statement of nondiscrimination available at

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