IT Help Desk Technician
Apply now Job no: 513294
Classification:Student Assistant C
Work type: Student Employee
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA Kenai Peninsula College
Categories: Information Systems/Technology, Student Affairs/Services
This is a Student Assistant C Step 1, $10.50/hr Labor Pool at KPC.
This is a Student Assistant C Step 1, $10.50/hr Labor Pool at KPC. Please submit a resume with your application.
The KPC helpdesk provides first contact student, staff and faculty technical support. They are the first person a customer sees and often the first person a customer speaks with. They are expected to be courteous, prompt, and self-sufficient. Help desk employees will sometimes work nights with limited supervision.
Knowledge/Skills/Abilities: Knowledge of Blackboard and UAOnline, completion of approved customer service training. General Administrative duties, Familiarity with video streaming services, knowledge of HTML beneficial but not required, ability to become familiar with industry standards for accessible digital content and educational technology tools.
- Provide telephone support for technology-related problems to students, faculty, and staff
- Identify and solve general to complex computer problems
- Identify and refer field specific problems to senior technicians
- Maintain computer labs
- Maintain Inventory and Records
- Create reports and perform data management tasks
- Assist faculty and staff in the creation of accessible documents
- Work under general direction
- Other duties as assigned
Required Experience: Must pass a skills assessment
NOTICE: Students must maintain enrollment and regular attendance for a minimum of at least 6 undergraduate credit hours or 6 graduate credit hours to be exempt from FICA (Social Security and Medicare) tax. A credit hour load below the minimum required for full-time student status will require the withholding of FICA tax (non-resident aliens on an appropriate visa who meet student employment criteria will continue to be exempt from FICA regardless of credit hour load). While in a student position, a student cannot hold any other type of simultaneous employment with the university.
Advertised: Alaskan Daylight Time 13 Aug 2019
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