IT Switchboard Operator - Student Assistant C

Apply now Job no: 513079
Classification:Student Assistant C
Grade:Student C
Work type:Student Employee
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA VCAS Information Technology Svc
Location: Anchorage
Categories: Student Affairs/Services

Position Summary:

Information Technology (IT) Services is looking for applicants to fill our Switchboard Operator position. Join the IT Services team, and serve as one of the front lines of contact at UAA. This entry-level, part-time, position is open to eligible students, and offers opportunities to learn about working in a professional environment while attending college.

Duties:

20Office Assistant - Serve as a front desk assistant at the main IT Services office as needed. This includes greeting and directing visitors, checking out keys to vendors, checking in and out equipment for Desktop Services repair work, and accepting and processing payments. Other administrative tasks include filing, data management of sensitive records, processing of incoming and outgoing mail, and other miscellaneous projects as assigned.Essential
80Switchboard Operations - Serve as the first point of contact for the University of Alaska Anchorage switchboard. Answer phone calls in a professional manner. Assist callers by directing them to the department or person they are seeking. Assist callers with general university questions. Maintain a calm and professional manner with all callers. Monitor Directory Update email, create tickets for Directory Update Requests to either complete or escalate to applicable team, and reply to emails with updates.Essential

The Switchboard Operator position represents IT Services and UAA by serving as the preliminary contact for all incoming calls to the University of Alaska Anchorage switchboard. This position is responsible for answering and directing phone calls in a professional manner, and assisting with front-desk duties at the IT Services office as necessary. Successful candidates will contribute to a positive working environment, provide friendly customer service to all callers and visitors to the department, and perform administrative tasks as needed.

This is a part-time position with the ability to work up to 20 hours a week during the fall and spring semesters. Opportunities to work additional hours during semester breaks, spring break, and summer semester may be available.

Job Duties include:

Switchboard Operations - Serve as the first point of contact for the University of Alaska Anchorage switchboard. Answer phone calls in a professional manner. Assist callers by directing them to the department or person they are seeking. Assist callers with general university questions. Maintain a calm and professional manner with all callers. Monitor Directory Update email, create tickets for Directory Update Requests to either complete or escalate to applicable team, and reply to emails with updates.

Office Assistant - Serve as a front desk assistant at the main IT Services office as needed. This includes greeting and directing visitors, checking out keys to vendors, checking in and out equipment for Desktop Services repair work, and accepting and processing payments.  Other administrative tasks include filing, data management of sensitive records, processing of incoming and outgoing mail, and other miscellaneous projects as assigned.

Knowledge, Skills, and Abilities:

  • Knowledge of or ability to learn about the departments and resources at UAA
  • Ability to work in a diverse environment of students, faculty, and staff
  • Basic computer skills
  • Knowledge of Microsoft Office including Word, Excel, and PowerPoint
  • Ability to multitask
  • Verbal and written communication skills
  • Customer service skills
  • Ability to maintain a high level of confidentiality
  • Familiarity with general office equipment and multi-line phone system
  • Ability to handle high call volumes
  • General organizational skills
  • Ability to lift up to 35 pounds (with or without reasonable accommodations) 

Required Experience:

Previous experience in customer service and/or in a technology service center is preferred, but not required.

Typical Education or Training:

High school diploma or GED

To be eligible for student employment, an applicant must:

a. Be enrolled in the University of Alaska system with a minimum of six credit hours in the current semester of employment; or
b. Have been enrolled the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and
c. Have at least a 2.0 cumulative grade point average (GPA) or approval from the MAU Senior Student Services officer or his/her designee.
d. Students enrolled in nontraditional programs of study will be considered eligible for student employment with the approval of the Senior Student Services officer.
e. An applicant must provide evidence of enrollment as outlined above to substantiate employment eligibility.

Hourly rate: $10.50

Application Instructions:

Please attach a cover letter, resume, and contact information for three professional references

Advertised: Alaskan Daylight Time
Applications close:

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