Student Information Specialist

Apply now Job no: 511400
Classification:Student Services Technician 2
Grade:Grade 76
Work type:Staff Full-time
Administrative Unit:University of Alaska Southeast
School/Business unit:Student Services
Location: Juneau
Categories: Student Affairs/Services

Position Summary:

The UAS admissions, registration and financial aid office is seeking a Student Information Specialist. This position It is the first point of contact for the Office of the Registrar and Admissions' office (One Stop Shop) and must have general knowledge of all aspects of the university as this area is considered the general information desk for the entire university.

Duties:

10%DOCUMENT IMAGING/RECORD RETENTION: Participate in statewide imaging work team; represent UAS needs and concerns. Train new users on imaging system and provide technical assistance. Process documents for digital imaging and confirm they are in compliance. Scan appropriate documents, index, view, and edit files, upload into workflow for distribution to appropriate functional areas, and maintain document archives. Maintain original paper documents for required retention period and prepare for destruction or disposal.Essential
15%ADMISSIONS & FINANCIAL AID (15%): Provide first level support; Support applicant processing; Provide backup support to the office staff as needed;Essential
15%REGISTRATION: Process registration forms, add/drop forms and FERPA release forms; Prepare any correspondence in reference to transcript holds and registration issues Apply problem-solving and research skills to resolve registration issues. Process paper transcript requests.Essential
60%ONE-STOP FRONT COUNTER: Opens and closes front counter and office. Serve as the general information desk for the entire university. Disseminate information, assist students, faculty, and staff with a wide array of academic registration and enrollment services. Update institutional databases with student educational and information records, maintaining strict confidentiality of records information by adhering to FERPA regulations. Monitors general office email account. Process all incoming mail. Maintains Admissions and Registrar's Office web sites. Back up the other records, admissions and financial aid staff positions. Accept and check all Registrar’s Office documents for accuracy and complete information.Essential

Education & Experience

  • High school graduate or GED and one year college coursework in related field is required; or an equivalent combination of training and experience is required. 
  • One year of office experience, or an equivalent combination of training and experience is required. 
  • Previous experience working successfully with people of diverse cultural and ethnic backgrounds is preferred. 

Knowledge/Skills/Abilities

  • Acute attention to detail and organizational skills to demonstrate your ability to retain detailed information across multiple semesters (throughout the year).
  • Exceptional customer service and ability to work independently and multi-task. 
  • Ability to maintain confidentiality of information.
  • Must have strong written and verbal communication.
  • Strong computer skills including Microsoft office, Adobe Acrobat, and Google suite.  
  • Work with a diverse population with conflict resolution skills.
  • Effective conflict resolution and problem-solving skills. 

This is a full-time, Grade 76, 12-month position complete with a competitive salary and full employee benefits package. This is an open until filled recruitment with the initial application review taking place on March 25th, 2019. Applications must include a resume, cover letter, and contact information for three references. For assistance with the online application or to submit a request for ADA accommodation please contact the UAS HR Office, 907-796-6263.

As a public, regional, comprehensive university, UAS is committed to building a culturally diverse and inclusive organization and strongly encourages women, minorities, individuals with disabilities, and veterans to apply.  All interested persons should apply online. For further assistance with the application process contact Human Resources at 907-796-6263 or email personnel@alaska.edu.

Advertised: Alaskan Daylight Time
Applications close:

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