Student Services Coordinator

Apply now Job no: 511203
Classification:Student Services Professional 2
Grade:Grade 78
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:VC, Student Affairs
Location: Anchorage
Categories: Student Affairs/Services

Position Summary:

Under the direction of the NSS Director, the First Year Programs Advisor will develop, coordinate, implement, and assess both high school to college transition programs and Freshmen retention programs to increase Alaska Native and rural student transition and first-year success. In collaboration with other UAA units, the First Year Programs Advisor develop a NSS procedure that provides assistance and follow-up services to incoming Alaska Native students to ensure their applications for admissions, financial aid, and on-campus housing are submitted complete and timely. Assist students with institutional financial aid procedures. Design, develop implement, and assess activities and programs that support students and create an academic atmosphere that promotes Alaska Native and rural student success. Provide overflow advising support. Monitor student progress through regular interaction with students.


10This position is expected to help create and nurture environments that are welcoming and collaborate with people and programs that serves and are committed to the needs of Alaska Native and Indigenous students. With the guidance and support of the Director, establish and maintain relationships with appropriate academic and student affairs units within the UA system, secondary and postsecondary schools, school district personnel, board members, and parents, prospective employers, and community organizations to create a seamless transition from high school to UAA. Interact with appropriate academic departments regarding degree information, university and college requirements, university deadlines, and student concerns. Design and conduct presentations for Alaska Native students regarding UAA and registration policies and procedures.Essential
20NET Program- Design, implement, and assess the effectiveness of the Native Early Transition (NET) Program, which serves Alaska Native students in successful access, recruitment, retention, persistence and completion through the utilization of existing campus programs (EAB/SSC Campus and Degree Works/Banner, etc.) and utilizing a series of planned and intentional interventions within a given semester. In collaboration with other UAA units, develop a procedure that provides assistance and follow-up services to incoming Alaska Native students to ensure their applications, financial aid, and on-campus housing are submitted in a timely manner. Create an operating manual of the procedures. Design develop, implement, and assess student mentoring support program that connects academically successful students with incoming students.Essential
35Cohort development-The Student Services Coordinator will utilize NSS as well as other institutional and community resources to build a cohort of students with their unique needs in mind. This includes the assessment of programs and services on a regular basis. Develop reports, graphs and charts to demonstrate progress on departmental goals, to include documents for the mid and year-end reports. Collect quantitative and qualitative data on retention programs and processes, analyze data, assess outcomes based on data, and prepare and present reports of findings.Essential
35Programming- Assist in the development, coordination and implementation of academic support programs and services that promote the mission of NSS, the Dean of Students Office, Student Affairs, and UAA. Act on behalf of and in the absence of the Director. Other duties as assigned.Essential


1. Comprehensive knowledge of the institution's programs, academic requirements, majors, minors, and support services. Clear understanding of admissions policies, financial aid procedures, academic assessment and placement processes, and academic planning. Ability to refer students appropriately.

2. Strong computer skills with various software products in word processing, spreadsheets, electronic presentations, and databases. Ability to utilize student retention and student success electronic data tools to record, manage, and track student interventions. Ability to access both individual and aggregate data information from a large mainframe system. Ability to interpret and produce statistical information and reports.

3. Demonstrated commitment to working with and assisting Native and rural students. Strong interpersonal and cross-cultural communications skills. Excellent listening and communication skills both verbal and written, including public speaking.

4. Knowledge of secondary education in rural Alaska and Native organizations that fund post-secondary education students.

5. Ability to work independently, to be self -motivated to manage detail, and to interact successfully with many different people in a fast-paced environment. Organizational and implementation skills. Diplomatic, interpersonal, networking, and cooperative team-building skills.

Required Experience:

This position requires a mastery of cross-cultural communication, post-secondary admissions policies, financial aid procedures, secondary school curriculum, academic assessment and placement. In addition, proficient oral and written communication skills, computer skills are required as well as academic degree planning and advising techniques.

Typical Education or Training:

Bachelor's Degree from an accredited institution recognized by the U.S. Department of Education and/or the Council on Higher Education Accreditation.

Application Instructions:

Please attach a cover letter, resume, and contact information for at least three professional references.

Position Information:

Regular, Grade 78, nonexempt, 11 month

Review Date:

February 22, 2019

Advertised: Alaskan Standard Time
Applications close:

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