Visitor Services Manager

Apply now Job no: 511026
Classification:Administrative Specialist 4
Grade:Grade 80
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UA Museum of the North
Location: Fairbanks
Categories: Other

Position Summary:

The University of Alaska Museum of the North is seeking a manager to oversee our Visitor Services department. Visitor Services encompasses all things relating to visitor experience at UAMN, from the friendly and knowledgeable people greeting visitors at the front desk, to the exciting movies shown in our theater, to the unique and high-quality merchandise found in the museum store. The manager is responsible for budget and asset planning for the department, marketing UAMN as one of Alaska's premiere destinations, long-range planning, and staff management. The museum is a fascinating place to work. On any given day, a 40,000 year old bison skeleton might be being assembled or a humpback whale that washed ashore could be being prepared for exhibition or artifacts from the earliest human inhabitants of the state might be being examined. The UAMN team is a tight-knit, hardworking one; please consider joining us!


20Staff Management: Develops, monitors, and reviews annual work plans for direct subordinates. Evaluates individual and team performance. Develops existing staff skills by identifying strengths and weaknesses and assigning projects or suggesting training to develop certain areas or skillsets.Essential
25Marketing: Develops, implements, and oversees UAMN’s global marketing presence. Uses available data to understand current visitor demographics and increase both visitation and museum store sales. Identifies and actively pursues new visitor markets.Essential
25Strategic Planning: Represents Visitor Services as a department during long-range planning for the museum. Provides expertise to UAMN Director and others in areas of visitor experience, revenue opportunities, and tourism and sales trends. Accurately projects trends in consumer spending and visitation and positions the museum accordingly.Essential
30Budget and Asset Planning: Develops, implements, and oversees an expense budget of $800,000 as well as meeting UAMN’s projected revenue of 1.5 million annually. Monitors expenditures for salary, store inventory, event expenses, movie contracts, and more. Foresees and plans for the purchase and/or replacement of big ticket items such as: movie projector, museum sound system, point of sales systems, etc.. Identifies and pursues new revenue opportunities for the museum.Essential

This is a great opportunity for a challenging job in a exciting and interesting environment. The University of Alaska Museum of the North sees around 90,000 visitors annually. The Visitor Services department manager shapes the entire visitor experience. Consider joining the hardworking team of professionals at UAMN!

Application Process:

To apply for this position, please provide a cover letter, resume, short writing sample, and contact information for three professional references with your application.  The review of this posting will start on 2/10/2019 at 11:55 PM Alaska Time.  This posting will remain open until filled.

If you need assistance applying to this posting, please contact Emilie Nelson with the UA Museum of the North at (907) 474 6443.  Applicants needing reasonable accommodation to participate in the application and screening process should contact the UAF Human Resources Office at 907-474-7700.

Background Check:

The successful applicant is required to complete a background check.  Any offer of employment is contingent on the background check.

Term Position:

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.


Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment.   During the probationary period, employment may be terminated for no reason or any reason.  Promoted employees also serve a probationary period with limited rights of retreat.

Training Policy:

It is the policy of the University of Alaska Fairbanks that all employees are required to attend training to meet the requirements of the positions they hold, and to complete the required training within a specified period of time to remain employed at UAF.  The policy can be located at:

Tobacco-Free Campus:

UAF Campus is a tobacco free campus.  For more information, please go to:

Notice of Nondiscrimination:

The University of Alaska is an affirmative action/equal opportunity employer and educational institution.  The University of Alaska does not discriminate on the basis of race, religion, color, national origin, citizenship, age, sex, physical or mental disability, status as a protected veteran, marital status, changes in marital status, pregnancy, childbirth or related medical conditions, parenthood, sexual orientation, gender identity, political affiliation or belief, genetic information, or other legally protected status. The University's commitment to nondiscrimination, including against sex discrimination, applies to students, employees, and applicants for admission and employment. Contact information, applicable laws, and complaint procedures are included on UA's statement of nondiscrimination available at

Advertised: Alaskan Standard Time
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