Apply now Job no: 511025
Classification:Administrative Generalist 3
Work type: Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:Community & Technical College
Categories: Office/Clerical, Other
Associate's degree in relevant field or the equivalent; bachelor's degree preferred. Two years work experience as a proctor where the primary duties included proctoring computer based exams. Candidate must possess advanced computer skills to include software installation and upgrades. Must be familiar with how to utilize a web camera and other biometric equipment. The Testing Assistant works under the supervision of the Testing Manager of the UAA Testing Center, and the supervision of the Associate Dean of University Studies. The incumbent is responsible for the administration of, and the supervision and monitoring candidates for computer and paper based exams inside the Testing Center and at external locations. Candidates are monitored using video, audio and computer monitoring software. The Testing Assistant also supports programs for which the Testing Manager is responsible. Some weekend and evening hours will be required.
25 Administrative: Create an atmosphere of effective, efficient, friendly and reliable service in the Testing Center by providing an easy, accessible, credible resource from which individuals can access information. Enhance customer service and help with problem solving for customers and provide information to empower students to make informed choices. Ensure compliance with applicable local, state and federal statutes and regulations as well as professional organization standards, including FERPA, Clery Act, and Title IX.
Answer phone calls, and communicate with students, faculty and staff regarding exam scheduling. Provide testing related information to students and the community. Respond to inquiries regarding testing dates and deadlines, costs, preparation, score information, and other information about local/national tests. Fill out and review proctor request forms for candidate from other schools. Email exams after completion to the school/testing company or vendor and follow-up as needed until exam is received. Maintain testing center email. Provide referral information as needed to related UAA departments, local testing resources and/or national resources.
Establish and maintain data collection methods for Test Center usage in all categories of support. Create and provide annual reports on usage and service demands of the Testing Center.
Accurately enter Accuplacer placement scores into Banner.
Maintain files as required by University policies and procedures. Essential
25 Testing Lab: Prepare exam rooms each morning in preparation for the day''s exams (unlock doors, log in computers, cleanup work area). Assist with maintaining all computers and printers used for testing. Keep all computers up-to-date with software programs and upgrades.
Maintain testing center scheduling system register blast by adding dates and semester schedules. Update testing master calendar with scheduling appointments for Pearson Vue, Register Blast, PAN, ISO Quality, Castle, and PSI. Setup and arrange virtual and online remote exams for candidates who live outside the Anchorage area. Verify remote proctor identity and location. Remote exams include Accuplacer, Hesi, Kaplan, Physics Placement, Psychology Diagnostic Test, TEAS. Maintain security over login and password protected access. Essential
50 Test Proctoring and Distribution: Acts as Lead Proctor to testing operations Testing Center. Administer a variety of computer-based exam to testers based on National College Testing Association guidelines (NCTA). Some of the exams administered include Placement and Admission tests: Accuplacer, HESI, Kaplan, TEAS, TOEFL, Certification and Licensure tests: Comp Tia, ACE Fitness, AK Residential, CISCO. Exams for Credit: UExcel, DSST, CLEP. Exams for Employment: FBI, USPS, TSA, Customs. Verizon. Proctored Exams. Maintain test security and monitor test takers based on NCTA published guidelines, as needed, with software. Adhere to NCTA published rules and regulations. Update and maintain testing worksheet and databases. Maintain confidential student testing files.
Certification: Pass and maintain certifications for Pearson Vue, Prometric - DSST, TOEFL, The College Board -Accuplacer, CLEP, Performance Action Network (PAN) - FBI, Customs and Border Patrol, Immigration and Naturalization Service- 19, PSI - USPS, AK Residential, etc.
Serves as acting Testing Center Manager and/or Assistant for standardized exams offered on weekends on a rotation schedule. This includes storing exam materials, hiring staff, distributing auxiliary materials for staff, supervising the test administration, printing and posting signage, set up rooms on campus based on exam spacing requirements, monitoring candidates and returning exams to the vendor. Exams include ACT, GRE, SAT, LSAT, NCIDQ, NCEES, NICET.
Resolve any exam issues by quickly analyzing and solving problems independently or reporting immediately to the Testing Manager
Maintain confidentiality and security of all testing materials, test logs, and other test documents. Must be vigilant - able to pay close attention to cheating or prevention of cheating; able to administer Testing Center policies and procedures. Maintain a quiet atmosphere appropriate to testing.
Work with students who have need of special accommodations, including but not limited to reading tests, scribing tests, or providing a special testing climate. Essential
Knowledge/Skills/Abilities:Knowledge of technical area of expertise. Computer and software application skills. Ability to communicate effectively orally and in writing. Ability to work in a high pressure, time sensitive situation. Ability to pass certification testing as required for specific testing programs. Ability to follow specific written and oral directions. Ability to multi-task using various software programs and computer monitors simultaneously. Ability to check in multiple candidates while monitoring exams in progress for violations. Ability to utilize video cameras and other observational resources to document violations. Ability to handle unexpected testing situations without jeopardizing test security and the environment. Ability to perform duties in a potentially stressful environment in a manner conducive to testing. Ability to lift 50 pounds and to perform basic equipment installation that may require frequent bending and squatting. Ability to walk around for extended periods of time in supervision of testing candidates. Ability to maintain confidentiality of records and information.
Required Experience:Two years work experience as a proctor where the primary duties included proctoring computer based exams. Experience working in an educational and/or university setting with a diverse student population. Experience with online proctoring technologies. Previous security surveillance experience preferred. Experience in work that required attention to detail with a high level of accountability. Experience in working collaboratively and effectively as a part of a team. Excellent organizational and planning skills. Proficient with standard office equipment, including computers, and programs, scanner, fax machine, copier. Experience working as a computer based proctor where the primary job was observation and test administration.
Typical Education or Training:Associate's degree in relevant field or the equivalent; bachelor's degree preferred.
An Equal Employment Opportunity/Affirmative Action employer and educational institution.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
Advertised: Alaskan Standard Time 11 Jan 2019
Applications close: Alaskan Standard Time
25 Jan 2019
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