Personal Education Planner: Online Education and eLearning Specialist
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Classification:Student Services Professional 2 (E)
Work type: Staff Full-time
Administrative Unit:University of Alaska Southeast
School/Business unit:Student Services
Categories: Academic Advising/Support, Student Affairs/Services
The Personal Education Planner (PEP) – Online Education and eLearning Specialist provides student support services in providing individualized academic guidance, success coaching, and personal support for students from inquiry through graduation or completion of their personal academic goals as part of grant activities, focusing on the onboarding of students who are new to online education or returning to college after a break. Proactively connect with new and at-risk students to facilitate pre-semester online and eLearning technology orientation. Support, plan, develop and implement programs and activities to meet grant objectives. Through virtual outreach and travel to rural Alaskan communities, foster partnerships with school counselors, job centers, tribal entities, civic offices, and other organizations and individuals who can serve as points of contact and partners to advance grant objectives. Facilitate online/hybrid learning communities to engage students with peers, staff, and faculty. Support resource development for the three primary projects of the grant.
This is a 12-month, full-time position funded by a five-year federal Title III grant awarded to Alaska Native-serving institutions of higher education; grant term ends 9/30/2020.
Successful applicant must relocate/reside in Sitka. Some outreach travel and work on nights/weekends will be required.
First review of applications begins January 30, 2019. Position will remain open until filled.
40 40%: 1) PROGRAM DEVELOPMENT AND GRANT ACTIVITIES:
-- In coordination with the Complete to Compete Title III grant team, support, plan, develop, and implement programs and activities to meet the objectives of the grant.
-- Serve as key resource or lead on project activities as needed, and support grant colleagues on other grant activities as appropriate in order to keep timelines and projects on task.
-- Collaborate with faculty, academic program directors, and staff to identify and innovate best practices to support and engage students.
2) OTHER GRANT-SPECIFIC DUTIES INCLUDE:
a - Rural Outreach:
-- Through virtual outreach and travel to rural Alaskan communities, to foster partnerships with school counselors, job centers, tribal entities, civic offices, and other pertinent organizations and individuals in targeted rural communities that can serve as points of contact and partners to advance objectives of the grant.
-- Meet and build ongoing connections with partners and distance students in those areas.
-- Actively strengthen capacity to deliver academic offerings and student support services to a wide demographic within these communities.
-- Offering face-to-face support to students in rural areas and identifying students and partners to participate in grant projects such as online bridge program, intergenerational cohorts, and mentoring project.
b - Student Programming:
-- Facilitate online/hybrid learning communities to engage students with peers, staff, and faculty and to foster a sense of connectedness to the UAS Sitka Campus community.
-- Coordinate active and passive programming on a variety of student success topics, paying special attention to content and approaches pertinent to online students as well as in-person students.
c - Resource Development:
-- In association with other project members, support resource development for the three primary projects of the Complete to Compete grant: Create and support the creation of materials for the Community to College to Career Bridge plan, assist in the development of an integrated academic and student affairs model for the campus, and contribute to grant initiatives in data collection and sustainability.
-- Develop relevant tools and resources for both face-to-face and distance students and integrate with academic programs as appropriate.
-- Support of ongoing and developing grant projects such as the mentoring project, extra and cocurricular activities to support student-campus connection, the grant-sponsored bridge program(s) and more, as assigned. Essential
60 60%: 1) STUDENT SUPPORT SERVICES:
-- This Personal Education Planner (PEP) will primarily provide individualized academic guidance, success coaching, and personal support for students from inquiry through graduation or the completion of their personal academic goals as part of grant activities, focusing specifically on the onboarding and continual support of students who are new to online education or returning to college after a break.
-- Working collaboratively with other PEPs and academic advisors, the PEP will help to provide a full suite of student services, including responding to student inquiries about academic programs and institutional policies and procedures, providing general information for both local and distance learners, and assisting students in navigating the university environment, particularly online.
-- Assist students in exploring educational and career pathways and referring to appropriate resources for navigating admissions processes, applying for financial aid, becoming familiar with online accounts and resources, and completing preparatory steps to enrollment.
-- Maintain detailed records of communications with students, advising plans, and other pertinent notes with attention to FERPA confidentiality practices and grant requirements.
-- Facilitate student engagement in their own competency-building to include highly individualized goal-setting, academic timeline planning, and self-accountability measures throughout the life of their relationship with the university Research; compile, and/or develop individualized resource materials or referrals for students.
2) FOCUS AREA - Online Education and ELearning PEP:
-- Proactively connect with new and at-risk students to facilitate pre-semester online and eLearning technology orientation.
-- Through referral and collaboration, to work closely with advising staff and other Personal Education Planners to provide appropriate services and resources to students in these areas.
-- To take key role in supporting the ongoing development and growth of online learning communities to support connection of distance students with the Sitka Campus, as expressed in grant application.
-- Support new and continuing students to address and overcome individual barriers preventing academic success through appropriate coaching, referral, and collaboration with other grant and student success team members, to include assisting in creation, modification and advertisement of tutorials and other PEP toolkit items.
-- Provide passive and active educational programming for students, as well as providing suggested curricular materials to faculty to integrate relevant student support activities into their course’s student resources or curriculum.
-- Support campus in finding ways to sustain grant services and tools beyond the life of the grant project. Essential
$1,888.00 bi-weekly. Advance placement available depending on experience and education.
Knowledge of a university academic environment.
Familiarity with postsecondary educational processes and the student experience.
Familiarity with distance learning and the challenges facing students who access classes through Blackboard or a similar learning management system.
Fluency with university distance education technology and tools.
Excellent ability to communicate with students in remote location across Alaska to explain how to use educational technology and tools relevant to UAS Sitka distance courses.
Strong listening and relationship-building skills.
Public speaking and presentation skills, and the ability to design and facilitate passive and active programming, both physical and virtual.
Excellent customer service skills.
Skills in using and explaining Microsoft Word, Excel, and similar programs with an ability to regularly access and utilize educational records databases or to learn to use them.
Ability to guide and support students by developing and using a highly personalized approach to student success, persistence, and motivation.
Ability to help students identify support tools and overcome academic and motivational barriers.
Aptitude for understanding another's situation and expressing empathy.
Ability to recognize and analyze the barriers preventing individual student success of college students and to provide appropriate coaching or referrals to help students address these.
Ability to manage confidential materials, detailed student records, and individualized advising notes.
Ability to communicate effectively and professionally in person and over the phone and to generate written and electronic correspondence free of typos and grammatical errors for a wide range of constituents.
Ability to quickly become familiarized with university programs, policies, and procedures to advise students adeptly and accurately.
Ability to work as an influential part of a collaborative team.
Master's degree in a closely related field or an equivalent combination of education and experience.
Experience supporting first in family and other high needs student populations in working through online and distance degree programs.
Demonstrated effectiveness in cross-cultural communication and general multicultural competence.
Demonstrated ability to provide advising, case management, or advocacy work in an individualized capacity.
Experience guiding others, especially beginners, through the use of technology and online resources, especially those used in online education.
Willingness to travel occasionally for outreach to outlying communities and for professional development.
Ability to lift 10 pounds.
Ability to work a semi-flexible schedule to accommodate occasional weekend and evening programming and outreach travel.
One to two years of relevant experience, preferably in the field of higher education student affairs/student services, or a combination of education and experience in higher education/student affairs or another field closely related to the service area.
Knowledge and direct experience using technology and tools commonly used in online university education.
Six months’ experience or more working with diverse or underserved populations, such as Alaska Native or Native American populations.
Education or Training Required
Bachelor’s degree in a relevant field.
Interviews may be conducted in person, by telephone, or through a web meeting.
First review of applications begins January 30, 2019; position will remain open until filled.
Successful applicant must pass a background check.
You must include recent supervisors (preferably two) as references in your online application.
For information regarding this job posting, contact Nicole Rogers, University of Alaska Southeast Sitka Campus, at 907-747-7706, or email
Advertised: Alaskan Standard Time 09 Jan 2019
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