Student Assistant C - UHDCS Guest Services Representative

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Classification:Student Assistant C
Grade:Student C
Work type:Student Employee
Administrative Unit:University of Alaska Anchorage
School/Business unit:VC, Student Affairs
Location: Anchorage
Categories: Business/Accounting/Finance, Office/Clerical, Other

Position Summary:

This position is a Student Assistant C position at the University of Alaska Anchorage. The pay rate is $12.50 per hour.

Duties:

University Housing Dining Conference Services works with multiple conference groups and visiting guests each summer. Conference Services provides housing accommodations within the (3) Residence Halls for short term guest stays, and MAC/Templewood Apartments for long term guest stays. 

Our department’s summer guest housing program operates from May 24th until August 4th, 2019 with employment dates on or around May 5th through, on or around, August 17th. We operate much like a hotel environment. Guest Housing Representatives may work directly with the guests during a 6 hour shift while receiving guests at one of the 3 halls and the Housing Commons desk, preparing key packets & reservation for guest arrival, checking guests in and out, managing a conference database while demonstrating excellent customer service as you interact and assist guests daily. We will also have guest services representative teams scheduled to prepare rooms from 9 a.m. until 4 p.m. daily, or as needed, to prepare the (3) residence hall suites and all apartments for guest arrival by "prepping" the rooms which includes the complete cleaning of the entire suite, including the bathrooms, for each guest arrival, inventorying and distributing linens, amenities, and hospitality items. We provide a fast paced, fun working environment as you work in a team of approximately 20-30 teammates. This position entails all aspects of customer service in the areas of desk services, reservations, housekeeping, and other duties as assigned. 

Initially, work hours could be up to 40 hours per week, (including training week of May 20-24), for the total deep clean of the residence halls and apartments to prepare for opening. Average work hours are typically 24-32 hours per week arranged by the Operations Manager & Guest Services Intern Supervisor’s in shifts beginning the first day of Summer Guest housing beginning as early as 7am on May 24th. Without exception, applicants must be available to begin employment the first week in May.  We are flexible with start dates, however we must keep special time off requests to a minimum this summer.

Applicants must be available to work & complete the entire job assignment employment period in order to receive the reduced housing benefit of shared, same gender apartment housing for the summer. The $900 housing cost is for the entire summer employment period including interim period. If the position is vacated early, the entire housing costs may be evoked and fees assessed equal to the summer sessions (including interim periods) housing cost.

If selected, the $60 non-refundable summer housing application fee will be assessed at time of assignment. Current students who have applied for their summer housing by April 15th will not have to pay an application fee. In addition, a $300 deposit will be assessed to the UAA student account upon approval to hire and receipt of all signed agreements. If you are currently living in housing for the spring semester your housing deposit will roll over for the summer semester.

We provide a fast paced, fun working environment as you assist many conference group attendees, many of which are in Alaska for the first time.

Work hours are typically a minimum of 24 up to, but not guaranteeing, 40 hours per week. Applicants must be available for training 9am-5pm daily starting May 20-24, 2018 without exception prior to our opening on May 24th.

Knowledge/Skills/Abilities: Prior customer service preferred. Prior experience in an office, hotel front desk, banquet / event sets including A/V setup and breakdowns, or janitorial/custodial position is preferred. Applicant must demonstrate record keeping or cash handling skills and be willing to complete other miscellaneous desk attendant skills as assigned. Applicant must demonstrate willingness to be part of a team and to complete other miscellaneous duties as assigned. Applicant must serve on-call responsibilities [duty rotation] responding to facility issues and guest needs on a regular basis. Applicant must have the ability to work in a busy and hectic environment. Applicant is expected to attend regular scheduled staff meetings and to perform various housekeeping and guest services desk attendant functions as needed and assigned by the Guest Services Intern Supervisor and Operations Manager.

Required Experience:  Ability to work as part of a team. Ability to work at times with minimal supervision. Ability to make independent decisions and judgments. Ability to work in fast paced environment with effective communication skills, both written and verbal will be helpful.

Computer experience with MS Word, Excel, Googledocs, and email is required. Must be able to have a flexible schedule serving on different shifts including the ability to serve in an overnight shift. Must be available for training dates demonstrating use of the conference database software used for guest reservations. Must be able to lift up to 50 pounds (with or without a reasonable accommodation).

Demonstrated education and experience sufficient to perform the responsibilities of the position.
Preference will be given to candidates with experience living in college residence halls, conferencing related activities, as well as any previous hospitality industry experience in the areas of guest / customer service, concierge’s, and housekeeping services.

Typical Education or Training: Any combination of education and experience which clearly demonstrates the skills and abilities necessary to accomplish the essential functions of the job. May require a current valid driver's license, must meet UA safe driving requirements. Must undergo a criminal history background check.

Must be a UAA student enrolled for at least 6 credits in summer 2019 or at least 6 credits in fall 2019. Minimum 2.0 cumulative GPA.

Physical Requirements (with our without reasonable accommodation):

  • Lifting up to 50lbs
  • Balancing
  • Climbing
  • Crouching/Stooping
  • Feeling/Handling
  • Pulling/Pushing
  • Repetitive movement
  • Speaking
  • Standing
  • Walking/Running
  • Carrying
  • Crawling
  • Driving
  • Keyboarding
  • Reaching
  • Sitting
  • Squatting
  • Twisting/Bending
  • Writing

Environmental and Hazardous Conditions:

  • Animals/Wildlife
  • Noise
  • Normal Office Environment

Advertised: Alaskan Standard Time
Applications close:

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