Credentials Evaluation Specialist

Apply now Job no: 510905
Classification:Student Services Technician 3
Grade:Grade 77
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Student Services
Location: Fairbanks
Categories: Academic Advising/Support, Office/Clerical, Other, Student Affairs/Services

Position Summary:

The Office of the Registrar is seeking a Credentials Evaluation Specialist to for our transfer credit team. Are you an adaptable, computer savvy candidate with strong interpersonal skills?


20COMMUNICATE WITH STUDENTS, FACULTY AND STAFF Maintain current and historical knowledge of the interpretation and application of transfer credit evaluation policies and practices and provide interpretation of academic regulations and requirements for students, faculty, staff and advisors as they pertain to transfer coursework. Provide regular follow-up and clarification regarding catalog policy and course equivalency decisions to students, staff and advisors via phone, email and in person. Serve as a resource for all matters pertaining to UAF's unique transfer credit evaluation processes within the Office of the Registrar. Serve as a specialist on all inquiries regarding transferability of credits, coursework, test scores, and non-traditional credit, including explaining why courses did not transfer or meet certain requirements. Collaborate with student participants, faculty, and the National Student Exchange (NSE)/International Student Exchange (ISE) advisor to efficiently apply exchange program credits to UAF degree programs. Generate transfer credit equivalency reports for distribution to students and advisors. Work with faculty as needed for course approvals within their departments. Consult other UAF and UA Transfer Credit team members to promote efficient exchange of information. Work cooperatively with Graduation Services. Use DegreeWorks degree audit software to confirm that transfer credit is feeding as expected into degree audit. Work with scheduling and registration to ensure transfer credit data flows smoothly to meet course prerequisite requirements.Essential
5CUSTOMER SERVICE Help with phone queue during daily assigned times; provide answers to broad range of questions regarding registration, scheduling, graduation services, transfer credit and general campus information. Navigate UAOnline and UAF website in order to walk through processes with, and provide information to, students as needed. Meet UAF Student Services goal of providing excellent customer service. Serve on hiring committees as needed. Help with OR events when necessary. Work on special projects when required.Essential
5MAINTAIN RECORDS AND POLICIES Maintain confidentiality of records as required by the Family Educational Rights and Privacy Act (FERPA). Maintain an archival library of historical catalogs. Via the Assistant Registrar for Transfer & Military Services, provide feedback to administrators regarding concerns related to transfer credit policies and integrity of practices. Work with transfer evaluations teams at UAA and UAS to improve the transferability of UA coursework and the ease in which students can use cross-MAU coursework for degree completion. Create, update, and manage a dynamic transfer credit website for students, faculty, staff, and the general public.Essential
5SERVICEMEMBERS OPPORTUNITY COLLEGES (SOC) AND GOARMYED Review and approve or deny coursework from other SOC Degree Network System (DNS) participant institutions for transferability. Learn SOC and GoArmyEd rules necessary to facilitate seamless administration of SOC agreements. Provide SOC agreements to all active duty Army in UAF's fully-developed SOC programs via the GoArmyEd portal and to active duty members of other branches of the military, spouses, and dependents upon request. Communicate with SOC as needed to resolve issues that can't be resolved at the institutional level. Evaluate and post credit to academic and SOC records. Code SOC data in Banner to provide reports upon request. Communicate with military Education Officers, students, and staff to troubleshoot institutional issues that arise in the GoArmyEd portal.Essential
5SYSTEMS TESTING, MAINTENANCE AND PROJECTS Responsible for in-depth testing for regular system upgrades to the administrative software programs (Banner and OnBase) and making recommendations for corrections and enhancements. Participate in University of Alaska Statewide Transfer Credit Work Team meetings.Essential
60REVIEW, EVALUATE AND POST TRANSFER CREDIT Review, research, and evaluate transcripts submitted in transfer from other universities and colleges. Research the accreditation status, grading system, course levels, and degree program contexts for each institution from which a course is being transferred. Using multiple resources, independently judge transfer equivalency for each course (over 35,000 annually) and determine UAF equivalency. Post award of transfer credits to UAF transcript (over 109,000 credits annually, from over 900 institutions). Evaluate and post to UAF transcript transfer work from non-traditional sources, including AP, CLEP and DSST exams, licenses and certificates, military service, and prior learning experiences. Maintain a strong working knowledge of international credential evaluation processes. Provide evaluation services and expertise to all branch sites of UAF. Post graduate level transfer courses, once approved by Graduate Advisory Committees.Essential

The UAF Office of the Registrar is hiring a Credentials Evaluation Specialist. UAF processes transfer credit evaluation for over 3,000 undergraduate transfer students each year. In addition to the evaluation of coursework from other regionally accredited institutions, evaluators also evaluate and post credit for advanced placement testing, credit for military educational experiences, and licence and certificate credit. Evaluators are responsible for maintaining a high output of work while providing excellent customer service in person, by phone, and by email. Research and problem solving skills are a must, along with strong communication skills.

Review Date:

To ensure consideration, please apply prior to the close date 11:55 p.m. Alaska Standard Time Sunday, Jan 6, 2019.

Special Instructions to Applicants:

Attach a cover letter, resume, and three professional references who are available to be contacted as part of the application process. Applicants who advance to the interview stage will be given skills testing.

Education and Experience:

Required: Minimum of two years of experience working in a post secondary education student services or equivalent customer service environment. Experience in analyzing and solving problems, multi-tasking, working independently and as a member of a team. Computer, data entry experience. Typical education or training: Associate degree and two or more years of relevant experience in a postsecondary education student services or customer service environment, OR an equivalent combination of training and experience. Bachelor degree preferred.

Knowledge, Skills, and Abilities:

Demonstrated computer skills with a PC in a Windows environment; ability to adapt to new technologies and computer systems; sufficient computer knowledge to learn relational database maintenance; knowledge of accurate data entry procedures; excellent customer service skills. Effective oral and communication skills. Ability to work in a fast paced environment. Ability to adapt to changing policies and procedures.

Background Check:

The successful applicant is required to complete a background check.  Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment.   During the probationary period, employment may be terminated for no reason or any reason.  Promoted employees also serve a probationary period with limited rights of retreat.

Training Policy:

It is the policy of the University of Alaska Fairbanks that all employees are required to attend training to meet the requirements of the positions they hold, and to complete the required training within a specified period of time to remain employed at UAF.  The policy can be located at:

Tobacco-Free Campus:

UAF Campus is a tobacco free campus.  For more information, please go to:

Notice of Nondiscrimination:

The University of Alaska is an affirmative action/equal opportunity employer and educational institution.  The University of Alaska does not discriminate on the basis of race, religion, color, national origin, citizenship, age, sex, physical or mental disability, status as a protected veteran, marital status, changes in marital status, pregnancy, childbirth or related medical conditions, parenthood, sexual orientation, gender identity, political affiliation or belief, genetic information, or other legally protected status. The University's commitment to nondiscrimination, including against sex discrimination, applies to students, employees, and applicants for admission and employment. Contact information, applicable laws, and complaint procedures are included on UA's statement of nondiscrimination available at

Advertised: Alaskan Standard Time
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