Admissions Support Representative
Apply now Job no: 510690
Classification:Student Services Technician 3
Work type: Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:VC, Student Affairs
Categories: Student Affairs/Services
Join the Office of Admission for a fulfilling career in a busy office environment assisting students in meeting their educational goals. This is a great team environment utilizing current technology and navigating policies. The Office of Admission is frequently the first point of contact for many students. We communicate with them to efficiently offer admission to the University and guide them through the steps to successfully begin their attendance.
10 Make outgoing phone calls to applicants to clarify information on the application for admission, the program qualifications, to encourage students to enroll or to support Enrollment Services events and goals. Essential
20 Participate in the analysis of database functions. Perform process tests for bi-annual software upgrades in multiple programs. Make recommendations for software corrections and enhancements. Assist with special projects and events and provide support for other Enrollment Services areas during peak periods. Essential
30 Determine the authenticity of documents and verify that files are complete. Evaluate student's post-secondary record and make admission decisions. Notify International PDSO of admission decision for I-20 to be issued. Determine residency status for tuition purposes. Maintain confidentiality of all student records according to federal law. Cancel admission upon student request. Advise students of their application status, troubleshoot possible admission problems, and process student and/or department requested changes to the application (e.g. change term, postpone, change major). Prepare customized communications with students, faculty, or staff to address unique admission circumstances (e.g. attended unaccredited high school, add a college not listed on application, denied admission, reinstatement required, or academic advising required). Essential
40 The primary role of the Admission team representative is to provide customer service by phone and in person in the Enrollment Services lobby as well as responding to email inquiries. Listening carefully to questions is imperative to understanding that students don't always know exactly what to ask. Investigating a students current status in multiple databases is required before reliable information can be provided. Essential
Demonstrate effective customer service skills including a positive attitude and the use of active listening and analytical skills.
Ability to accurately enter data. Time management skills necessary to organize a high volume, detail-oriented workload under the pressure of deadlines. Strong oral and written communication skills. Adaptable to new technology and computer systems. Have a thorough understanding of FERPA and confidentiality policies. Ability to perform repetitious tasks with frequent interruptions and minimal supervision. Capable of leading a project and communicating well with diverse populations.
One year of experience working in an office environment with customer service responsibilities.
Typical Education or Training:
Associate Degree from a regionally accredited institution.
Bachelor degree preferred.
Grade 77, Term, Fulltime, NonExempt, 12 months per year
Advertised: Alaskan Standard Time 08 Nov 2018
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