IT Student Support Specialist

Apply now Job no: 509514
Classification:Information Systems Professional 2A
Grade:Grade 79
Work type:Staff Part-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:Interior Alaska Campus
Location: Fairbanks
Categories: Information Systems/Technology

Position Summary:

The Interior Alaska Campus is seeking an IT Professional!

Duties:

10Provide technology training for faculty and staff on existing software, hardware and peripheral devices. Provide technical consultation on software and hardware use and selection including reviews and recommendations regarding new or emerging technology. Implement technology solutions within the campus when applicable.Essential
10Remain current in software and hardware systems applicable to IAC. Work closely with the UAF Office of Information Technology (OIT) to assure the methods used to provide services and expertise are appropriate, current and meet university standards. Attend meetings with OIT.Essential
10Travel to IAC rural centers to review onsite technology, including computer labs, to assure that technology remains functional including installing or upgrading systems and installing equipment.Essential
20Keep a log that details tech support requests and problem resolution. Track hardware and software purchases and retain records. Compile data for program activities each semester. Attend regular Title III meetings and provide data and reports to grant program manager. Attend meetings and provide reports and data at the request of position Supervisor.Essential
20Provide technology support for IAC faculty and staff members. Install and configure personal computer and laptop operating systems, peripheral devices, application and other software or hardware needed to provide administrative, academic and students support functions. This includes troubleshooting existing equipment and systems.Essential
30Provide technology support for Interior Alaska Campus (IAC) students. Focus will be on increasing student ability to use technology to successfully engage in distance and on-site delivery of educational instruction. This includes providing student support in order to assure that students are able to access and use software, hardware and university systems such as UA Online and university email accounts. It includes providing pre-emptive individual support to assure that students are able to access and use technology needed for class participation at the beginning of class. Provide IT help desk support during pre-established hours, which may include eveningsEssential

The primary purpose of the Interior Alaska Campus (IAC) IT Student Support Specialist is to increase the ability of students to effectively use the technology required for class participation and online university processes. This position also provides support for faculty and staff. The position is located at IAC's administrative center in Fairbanks, but also requires occasional travel to the campus centers in Fort Yukon and Tok. This is a half-time position with a combination of day and evening hours scheduled to meet student and class needs.

Knowledge, Skills and Abilities:

This position will be required to have the skills and knowledge to be able to work effectively with diverse populations, students with a low level of technical competency, and students using a wide variety of systems and software and with limited connection.

Required Experience:

Minimum of 2 years experience in a Technology support field

Typical Education or Training:

Bachelor's degree in a relevant field (i.e. Information Technology or other related field) and 2 years
experience, or an equivalent combination of training and experience

To apply for this position, please provide the following with your applicant materials:

  • Professional resume
  • Cover letter addressing qualifications
  • Reference list containing the contact information for three professional references

Salary: DOE

Job Duration: 12 months a year

Review of applications will begin June 22, 2018, to be considered apply no later than 11:55 pm on June 21, 2018. This position is open until filled.

Background Check: 

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check. 

Term Position: 

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion. 

Probationary:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat. 

Training Policy: 

It is the policy of the University of Alaska Fairbanks that all employees are required to attend training to meet the requirements of the positions they hold, and to complete the required training within a specified period of time to remain employed at UAF. The policy can be located at: http://www.uaf.edu/chancellor/policy/04.07.010/ 

Tobacco-Free Campus: 

UAF Campus is a tobacco free campus. For more information, please go to: http://www.uaf.edu/tobaccofreecampus/ 

Notice of Nondiscrimination: 

The University of Alaska is an affirmative action/equal opportunity employer and educational institution. The University of Alaska does not discriminate on the basis of race, religion, color, national origin, citizenship, age, sex, physical or mental disability, status as a protected veteran, marital status, changes in marital status, pregnancy, childbirth or related medical conditions, parenthood, sexual orientation, gender identity, political affiliation or belief, genetic information, or other legally protected status. The University's commitment to nondiscrimination, including against sex discrimination, applies to students, employees, and applicants for admission and employment. Contact information, applicable laws, and complaint procedures are included on UA's statement of nondiscrimination available at www.alaska.edu/nondiscrimination 

Advertised: Alaskan Daylight Time
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