IT Operations Manager

Apply now Job no: 509406
Classification:Information Systems Manager 3
Grade:Grade 83
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:Geophysical Institute
Location: Fairbanks
Categories: Engineering/Computer Science, Other

Position Summary:

The Alaska Satellite Facility is seeking an IT Operations Manager with Agile and/or Lean experience to manage and lead our IT operations, both on-premises and in AWS. The ideal candidate will have experience leading a group of system administrators, operators, and help desk staff, with an eye towards operations and functional improvements.


40Manage the architecture, planning, engineering, development, and/or maintenance of the facility''s systems. Keep the ground station equipment, IT hardware, operating systems, custom software, applications, or network systems operational. Evaluate current systems and project future needs for upgrading hardware or software. Make technical recommendations to the Director for functionality, service and support, to maintain organizational viability and vision.Essential
60Manage a group within the facility, including supervision of the staff. Develop annual employee mentoring and work plans. Coordinate staff technical training. Make hiring decisions, evaluate performance, provide staff feedback and administer corrective action when necessary. Support infrastructure and project requirements by planning, organizing, and implementing information technology solutions for the organization.Essential


As one of the leaders of NASA ESDIS’s migration to the cloud, ASF is well positioned to explore new technologies and opportunities.  With significant new NASA missions and larger-scale storage solutions on the horizon, IT Operations Manager will need flexibility and agility to support the organization's IT future in this exciting time of change. If you are selected, you will be expected to:

  • Manage and supervise technical staff, including hiring, mentoring, discipline, and tasking
  • Manage personnel in a matrixed, DevOps environment
  • Ensure that the IT infrastructure is robust and secure
  • Work in an Agile (Scrum, SAFe, Kanban) software development environment
  • Help manage the private and public cloud components of the organization
  • Analyze data ingest, processing, and distribution of bottlenecks, failures, and trends
  • Oversee storage, processing, and network assets for full lifecycle management, including procurement
  • Ensure that user support is responsive and helpful to internal and external users
  • Ensure that data is archived and users are able to download

Knowledge, Skills, and Abilities:

  • Personnel management and supervision in a complex, multi-project environment.
  • Human resources experience: recruiting, hiring, termination, workload, performance monitoring.
  • Budget management and analysis.
  • Supervise employees who design, purchase, operate, and maintain enterprise-class systems such as high availability Linux server clusters; Virtual Machine hosting infrastructure; Storage Area Networks; Local Area Network equipment and software including NAT, VLANs, and security.
  • Support proposal preparation for projects, including time and effort estimating, budget preparation, and narrative writing.
  • Manage the operation of a high-performance computing and IT facility.
  • Manage complex, mission-critical projects involving external stakeholders, software development, and equipment deployment in a timely manner.

Education and Experience:

  • Master's degree in IT or other related field and 5 years experience or an equivalent combination of training and experience.
  • Supervisory experience leading programming,help desk, or system administration technical staff.
  • Fiscal management experience in a complex multi-project team environment.
  • Human resources experience: recruiting, hiring, termination workload, performance monitoring.
  • Successfully submitted project proposals and then executed the work.
  • 5+ years experience in one or more of the following: IT management, systems engineering, software development, software project management, software deployment, software quality assurance, enterprise IT systems administration, and IT operations.

As a public, regional, comprehensive university, UAF is committed to building a culturally diverse and inclusive organization and strongly encourages women, minorities, individuals with disabilities, and veterans to apply.  

Salary Information:

This position is a Grade 83 - Salary is commensurate with experience.

Application  Process:

To apply for this position, please provide a cover letter, resume, and contact information for three professional references with your application.  The review of this posting will start on 6/17/2018, at 11:55 PM Alaska Time. This posting will be closed once the position is filled.

If you need assistance applying to this posting, please contact GI - Office of Human Resources at 907-474-5880. Applicants needing reasonable accommodation to participate in the application and screening process should contact the UAF Human Resources office at 907-474-7700.

Background Check:

The successful applicant is required to complete a background check.  Any offer of employment is contingent on the background check.

Non-Represented Staff (Probationary Period):

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment.   During the probationary period, employment may be terminated for no reason or any reason.  Promoted employees also serve a probationary period with limited rights of retreat.

Term Positions:

This position is a term-funded position through June 30, 2019, and is reviewed annually for contract renewal at the University's discretion.

Training Policy:

It is the policy of the University of Alaska Fairbanks that all employees are required to attend training to meet the requirements of the positions they hold and to complete the required training within a specified period of time to remain employed at UAF.  The policy can be located at

Tobacco-Free Campus:

UAF Campus is a tobacco-free campus.  For more information, please go to

Notice of Nondiscrimination:

The University of Alaska is an affirmative action/equal opportunity employer and educational institution. The University of Alaska does not discriminate on the basis of race, religion, color, national origin, citizenship, age, sex, physical or mental disability, status as a protected veteran, marital status, changes in marital status, pregnancy, childbirth or related medical conditions, parenthood, sexual orientation, gender identity, political affiliation or belief, genetic information, or other legally protected status. The University's commitment to nondiscrimination, including against sex discrimination, applies to students, employees, and applicants for admission and employment. Contact information, applicable laws, and complaint procedures are included on UA's statement of nondiscrimination available at


Advertised: Alaskan Daylight Time
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