Collection Clerk - UAA Accounting Services

Apply now Job no: 509122
Classification:Fiscal Technician 2
Grade:Grade 76
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:VCAS Financial Services
Location: Anchorage
Categories: Business/Accounting/Finance, Office/Clerical, Other

Position Summary:

Accounting Services is hiring for a Collections Clerk to serve the UAA community. Collections is a department under the Accounts Receivable Department within Accounting Services, whose purpose is to monitor aging student accounts through the use of collection agencies, written notices, student holds and other communications are better able to collect funds due the University. Collections Clerk is responsible in maintaining relationships with collection agencies, current and past UAA students, and ensuring that UAA is able to collect 100% funds due the University.

Duties:

10Determine when a debt has become uncollectible and prepare for write off to be reviewed by the Accounting Manager, or assign to a collection agency. Accounts sent to collection agency are written off to a holding account. Perform frequent follow up communication with collection agency on status of assigned accounts. Receive monthly payments from the collection agency and prepare deposits and journal vouchers insuring correct application of payment to student accounts. Deposits are submitted to the Lead Cashier for processing. Journal vouchers are submitted to Accounting Manager for approval. Create documentation for each student file.Essential
15Initial point of contact for students inquiring about their account charges, credits or adjustments and payments. Inquiries come through the call center or in person and must be dealt with tact, diplomacy and accuracy. Coordinate and respond to inquiries from UAA staff, faculty and the community while maintaining confidentiality and adhering to the Family Education Rights and Privacy Act.Essential
2Assist in answering the federal tax information phone line regarding qualifying educational expenses and the mailing of UA''s 1098Ts to qualifying students. Research and provide documentation to students for verification of qualifying educational expenses when the 1098T is not received. Research and update address changes on student accounts and resubmit returned mail to students.Essential
30Maintain student account records, both within individual student files and on Banner. Document verbal and written communications on the Banner system and place all documents in the student files. Reconcile student accounts; explain debt to students either in person, in writing or on the phone, and resolve payment arrangements via, payment in full, payment plan or resolution of their financial aid situation. Perform an analysis of past due accounts by review of aged reports. Place past due accounts on hold and begin collection process. Receive State of Federal Bankruptcy notices and review for appropriate action. Review, research and assign payments to correct account and semester; utilizing laser fiche document software. Electronically submit payments via laser fiche software to the Lead Cashier for posting.Essential
30Research the informational databases of Credit Bureau Services, Household USA, the State of Alaska''s Permanent Fund Division and Student Loan Programs to obtain current addresses while performing skip tracing on delinquent accounts. Update student accounts with current addresses and resubmit returned mail. Assist Accounting Manager with collection projects such as the PFD garnishment program. Back up for other accounts receivable clerks, which includes processing returned checks and other miscellaneous charges, setting up student accounts in Banner and notifying individuals of debt by phone and/or in writing.Essential
5Maintain and update Tuition Management System student accounts via online website records generated by the payment plan company and reconcile the accounts. Track and contact delinquent accounts when the student has defaulted on their payment plan. Compose, order, review and distribute marketing materials and enrollment packets for TMS. Maintain contact with TMS company representatives.Essential
8Review financial aid students that have a financial hold and investigate the delay in their financial aid funding. Verify if their financial aid package is adequate especially when there is a prior semester debt. Review student requests to withdraw or add classes if account is on financial hold. Discuss payment arrangements and recourse if student is filing a petition for refund.Essential

The Collections Clerk serves as a key role for UAA Accounting Services, and is responsible for providing a high level of customer service to those we serve. The Collections Clerk is also responsible for various accounting duties including, but not limited to: account reconciliation, collections agency account placements, payment plan maintenance, and data analysis.

Customer Service:

Provide assistance to students inquiring about collection accounts, payment plans and billing. Act as first point of appeal and resolution of related issues and problems involving accounts and payments.  Provide service to students, faculty, and staff in person and over the phone on issues, policies and procedures.  Must be able to provide clear explanations regarding regulations, collection process and student billing.  A high level of customer service skill is critical in dealing with students under difficult circumstances. In a high volume inbound call environment, must be able to provide the highest level of service to the students, faculty and departments. Must be able to perform during peak registration periods, with an emphasis on task completion, communication, and team work and customer service.

Collections:

Report, analyze aging accounts for reporting and collection processing.  Receive and send reports to collection agencies.  Process payments from collection agencies to also include reconciliation of collection fees.  Process and report for PFD Garnishment to statewide financial services on collection accounts.  Monitor, administer and manage the TMS payment plans.  Promote payment plans to students. Utilize discretion when negotiating with past due accounts for creation of payment arrangements that will result in successful timely payment by the student.

Knowledge/Skills/Abilities: General Accounting Knowledge, Computer experience to include Excel and Word, Oral and written communication skills, Organizational skills and ability to work with a heavy quantity of work. Proven ability in Customer Service.

Required Experience: 2 years collection and AR experience
1 year customer service experience

Typical Education or Training: 2 years college course work in accounting preferred or significant experience relating to the position duties and responsibilities. Require high school graduation or equivalent.

Minimum Beginning Hourly Pay: $19.15

Advertised: Alaskan Daylight Time
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